Department:
37278 Wake Forest Baptist Medical Center - LC: Administration
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
On-site leadership position; based in Winston-Salem, NC
Pay Range:
$75.40 - $120.65
Major Responsibilities:
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Participates as a member of the Area’s senior management team, participates in the Area(s) leadership table, provides visionary leadership, holds service line expertise and fosters a common vision for the NSL. Serve as an NSL representative for Division and Area(s) initiatives and programs such as access, teammate engagement, patient experience, and quality. Collaborate with NSL, Division and Area(s) leadership to vet and prioritize major program and clinical services initiatives, model financial impact for new business models before submission to enterprise governance.
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Leads Area(s) monthly operation performance reviews at Area(s) leadership forums, monitors budgettoactuals, investigates variances, and recommends corrective actions to NSL, Division and Area(s) leadership. Develops and implements annual business plans, growth strategies, and operational objectives that support the Area’s and NSL goals.
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Oversees both ambulatory and inpatient services across the care continuum, ensuring high standards of clinical quality, patient safety, and operational efficiency. Build effective teams, foster collaboration, and create an atmosphere of open communication. Influences others, gaining support, commitment, and action across the organization to achieve institutional goals and objectives.
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Supports institutional program planning for new facilities or programs as needed. Leads integration and optimization of NSL operations and best practices across the Area(s), including supporting merger, acquisition and new partnership activities as needed. Represents the NSL in local and state forums, enhancing the brand and reputation of the service line.
- Coordinates with physician co-leaders to advance clinical programs and innovation. Collaborates with independent physician practice groups and leads negotiation, management, and oversight of physician contracts to ensure alignment with NSL goals and organizational standards.
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Directly manages administrative service line leaders, including hiring, evaluations, development, and disciplinary procedures in accordance with organizational policies. Leads workforce strategy for the Area(s), including staffing and leadership development. Fosters a culture of engagement, accountability, and excellence among all teammates and physician partners. Ensure compliance with all organizational policies, regulatory requirements, and standards of behavior. Improves employee experience, maintains low turnover rates, and promotes professional development.
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Collaborates on preparation of annual operating and capital budgets, review and endorse NSL budgets and reforecasts, and ensure long-term planning aligns with NSL goals and objectives.
- Identifies value capture and efficiency opportunities across Area(s) sites of care, create measurement and monitoring methods and tools to track realization. Ensures effective resource allocation, budget management, capital planning, and financial performance for all NSL services within the Area(s). Monitors and improves key financial, quality, and operational metrics; drive continuous improvement initiatives.
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Champions quality improvement and patient safety initiatives, leveraging data and best practices to achieve superior outcomes. Enhance patient experience measures across all markets. Supports the development and implementation of new programs and services, responding to community needs and market dynamics. Promotes continuous quality Improvement, focusing on error reduction, process improvement, and benchmarking for growth. Collaborates with marketing and community relations to enhance access and awareness of NSL services.
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Supports the academic mission by facilitating research, education, and innovation within the Area(s). Partners with clinical and academic leaders to ensure clinical operations appropriately support educational and research programs. Ensures the translation of discovery into the clinical environment, offering patients the most advanced care.
Licensure, Registration, and/or Certification Required:
Education Required:
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Bachelor’s degree in Healthcare Administration, Business Administration, Public Health or related field.
Experience Required:
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Minimum of 10 years of healthcare administrative experience, including at least 5 years of demonstrated progressively responsible management experience overseeing clinical operations or service lines, required.
Knowledge, Skills & Abilities Required:
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Effective communication, ensuring transparency and collaboration.
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Demonstrated expertise in healthcare planning, operations, and financial management.
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Proven ability to lead large, multispecialty service lines in a complex, matrixed environment.
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Exceptional communication, relationship-building, and change management skills.
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Strong analytical, problem-solving, and decision-making abilities.
Physical Requirements and Working Conditions:
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Standard office environment.
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Must be able to operate all equipment necessary to perform the job.
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Regular travel throughout the designated Area(s).
Preferred Job Requirements
Education Required:
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Master’s degree in Healthcare Administration, Business Administration, Public Health or related field
Or a terminal degree, such as PhD, JD or PharmD
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The Area Vice President (AVP) of Service Line Administration is a highly regarded healthcare operations leader responsible for executing and operationalizing the National Service Line (NSL) strategic imperatives within the assigned Area(s). This role provides oversight and co-accountability for operations, business planning, access optimization, growth, and quality of care across the continuum of patient care for the designated NSL. Reporting directly to the Division Vice President, Service Line Administration, with matrixed reporting to the Area(s) President and designated Medical Group counterpart(s), this leader ensures that all clinical and administrative operations align with enterprise NSL and Division goals, drives clinical quality, and delivers exceptional patient outcomes. This role collaborates with Area and Division leaders, physician partners (employed and independent), and enterprise stakeholders to advance the Service Line’s mission, while providing on-site, hands-on leadership that will drive strong operational performance and teammate and clinician engagement.
