Top 97 Guest service agent Jobs in Winter Garden, Fl

Front Desk Agent - SpringHill Suites at FLAMINGO CROSSINGS
SHS TPS FX —Winter Garden, FL
- Writing skills
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent
The Grove Resort & Water Park Orlando —Winter Garden, FL
- Full-time
- Microsoft Outlook
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
5d
Front Desk Agent
62ML —Orlando, FL
- $3,750 - $4,375 a month
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Opportunities for advancement
Quick Apply
11d
Front Desk Agent - PT
CLERMONT HAMPTON INN —Clermont, FL
- Part-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
5d
Guest Service Agent - Waldorf Astoria Orlando
Hilton —Orlando, FL
- $20.09 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
12d
Front Desk Agent
Wyndham Lake Buena Vista Disney Springs Resort —Lake Buena Vista, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Clerk
Hilton Grand Vacations —Winter Garden, FL
- Full-time
- Writing skills
- English
- Front desk
- Employee stock purchase plan
- Health insurance
12d
Front Desk Agent Castle Hotel Marriott Full time
Schulte Hospitality Group —Orlando, FL
- $19 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Front Desk Agent
Courtyard Orlando Altamonte Springs / Maitland —Orlando, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
YEDLA LLC —Winter Garden, FL
- Full-time
- Hotel
- Entry level
Quick Apply
Resort Front Desk Agent - Loews Hotels Universal Orlando
Lakewood Regional Support Bldg —Orlando, FL
- Weekends as needed
- English
- Computer skills
- Entry level
Quick Apply
PM Outbound Guest Confirmations Specialist-Concierge Agent
Holiday Inn Club Vacations —Orlando, FL
- Weekends as needed
- Hybrid work
- Word processing
- Mid-level
- High school diploma or GED
Quick Apply
Reservation Call Center Agent
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Front Desk Agent
Marriott's Harbour Lake —Orlando, FL
- $20.05 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
5d
Front Desk Agent
AC by Marriott Downtown Orlando —Orlando, FL
- $16 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
Residence Inn Altamonte Springs —Altamonte Springs, FL
- Computer literacy
- Residential
- Hotel
12d
Guest Service Agent
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk/Night Audit Agent
Sheraton Lake Buena Vista —Orlando, FL
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
5d
Guest Experience Specialist, Apartments by Marriott Bonvoy
Villatel —Orlando, FL
- $18 an hour
- Weekends as needed
- High school diploma or GED
- Apartments
- Business Administration
Quick Apply
Rooms Controller
The Grove Resort & Water Park Orlando —Winter Garden, FL
- Weekends as needed
- Microsoft Outlook
- Basic math
- No experience needed
- Disability insurance
- Health insurance
Quick Apply
10d

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guest service agent jobs near winter garden, fl

Front Desk Agent - SpringHill Suites at FLAMINGO CROSSINGS

SHS TPS FX
Winter Garden, FL

Quick Apply

Job Details

11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Pet insurance

Qualifications

Computer operation
Customer communication
Customer relationship building
Writing skills
English
De-escalation techniques
Conflict de-escalation
Math
Customer engagement
Quality data entry
Customer data entry

Full Job Description

Front Desk Agent

Position Purpose:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

The Benefits of Being Part of OUR Team:

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

A PATH for your future!

Discounted room rates

A FUN PLACE TO WORK

Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attempts to communicate with guest in guest's native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Van Driver associates when needed.
Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Standing, bending, and stooping may be required.

NOTICE:

The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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Refine Your Search

guest service agent jobs in winter garden, fl

Front Desk Agent - SpringHill Suites at FLAMINGO CROSSINGS

Front Desk Agent

Front Desk Agent

Front Desk Agent - PT

Guest Service Agent - Waldorf Astoria Orlando

Front Desk Agent

Front Desk Clerk

Front Desk Agent Castle Hotel Marriott Full time

Front Desk Agent

Front Desk Agent

Resort Front Desk Agent - Loews Hotels Universal Orlando

PM Outbound Guest Confirmations Specialist-Concierge Agent

Reservation Call Center Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk/Night Audit Agent

Guest Experience Specialist, Apartments by Marriott Bonvoy

Rooms Controller

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