Top 24 Senior customer service representative Jobs in Winter Garden, Fl

Senior Customer Service Associate, Winter Garden Village - Full Time
Macy’s —Winter Garden, FL
- $16.80 - $24.84 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Store discount
- Paid holidays
Senior Customer Experience Specialist
Seacoast Service Partners NA LLC —Orlando, FL
- $28 - $32 an hour
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Specialist WAH
Walgreens —Orlando, FL
- $18.25 - $24.35 an hour
- Spanish
- Writing skills
- English
Senior Customer Service Rep
Legacy Service Partners —Clermont, FL
- Management
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Representative
K&G Men's Company LLC —Orlando, FL
- Urgently hiring
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount
Customer Care Manager - Curascript - Hybrid (Lake Mary, FL)
The Cigna Group —Lake Mary, FL
- Online Application
- 3 years
- High school diploma or GED
- Bachelor's degree
5d
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Lake Mary, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
Personal Lines Senior Associate Client Representative
World Insurance Associates LLC —Winter Park, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
6d
Senior Associate, Operations Manager Specialized Servicing - Chase Travel
JPMorganChase —Heathrow, FL
- Full-time
- 5 years
- US work authorization
- Organizational skills
- Health insurance
- Tuition reimbursement
1d
Senior Vice President, Client Operations
The Bank of New York Mellon Corporation —Lake Mary, FL
- Full-time
- Office
- Mentoring
- Senior level
Senior Operations Manager
IntouchCX —Altamonte Springs, FL
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Business Administration
- Budgeting
- Dental insurance
- Paid time off
Sr Client Services Manager
CNA Insurance —Lake Mary, FL
- Full-time
- 5 years
- Organizational skills
- Experience equivalent to degree accepted
Senior Vice President, Client Service Executive
The Bank of New York Mellon Corporation —Lake Mary, FL
- Full-time
- 7 years
- Office
- Bachelor's degree
LSA Specialist/Senior CSR
Seacoast Service Partners NA LLC —Orlando, FL
- Extended hours
- Hybrid work
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
8d
Senior Client Services Coordinator, Retail Services
Colliers International —Orlando, FL
- Full-time
- Marketing
- Writing skills
- Mid-level
Senior Leader of Customer Support (Marine or RV Industry Required)
Regal Boats —Orlando, FL
- Full-time
- Inventory management
- 5 years
- Engineering
- Opportunities for advancement
Quick Apply

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Senior Customer Experience Specialist
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Customer Experience Specialist
Seacoast Service Partners NA LLC —Orlando, FL
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Senior Customer Service Associate, Winter Garden Village - Full Time

Macy’s -
Winter Garden, FL

Apply Now

Job Details

Full-time
$16.80 - $24.84 an hour

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer relationship building
Phone communication
Employee relationship building
Client relationship development
Retail store product knowledge
Cross-functional collaboration
POS systems
Client interaction via phone calls

Full Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Senior Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with a personable and efficient approach when servicing the customer.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources (product descriptions, customer reviews, etc.).
Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets.
Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer. Share customer feedback daily to create a better customer experience.
Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including, but not limited to computers, tablets, smart phones, work-associated apps, and social media.
Partner with store team, vendors, and community partners to develop, advertise, and host virtual and instore events to deliver incremental sales.
Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor.
Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines.
Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme.
Perform store opening and closing procedures, including accessing alarm system and settling the registers.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication: Comfortable communicating with customers virtually, via phone, and in person.

Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.

Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Collaboration: Partnership with the total team to drive sales and deliver the customer experience

Who You Are

Flexible availability, including days, evenings, weekends and holidays.
Ability to effectively communicate and present information to customers, peers, and all levels of management.
Resourceful and able to adapt quickly to changing priorities.
At least 2 years of selling or customer experience preferred.

Essential Physical Requirements You Will Perform

This position requires lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level, crouching, kneeling, and stooping
- Involves close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Apply Now

Refine Your Search

senior customer service representative jobs in winter garden, fl

Senior Customer Service Associate, Winter Garden Village - Full Time

Senior Customer Experience Specialist

Senior Specialist WAH

Senior Customer Service Rep

Senior Customer Service Representative

Customer Care Manager - Curascript - Hybrid (Lake Mary, FL)

Senior Specialist, Client Operations

Personal Lines Senior Associate Client Representative

Senior Associate, Operations Manager Specialized Servicing - Chase Travel

Senior Vice President, Client Operations

Senior Operations Manager

Sr Client Services Manager

Senior Vice President, Client Service Executive

LSA Specialist/Senior CSR

Senior Client Services Coordinator, Retail Services

Senior Leader of Customer Support (Marine or RV Industry Required)

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