Top 4 Senior customer service representative Jobs in Winter Haven, Fl

Sr. Patient Support Services Representative (2026-8026)
CareTria —Lakeland, FL
- $15 - $17 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health insurance
12d
Personal Lines Senior Associate Client Representative
World Insurance Associates LLC —Lakeland, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Lakeland, FL
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance

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Sr. Patient Support Services Representative (2026-8026)

CareTria
Lakeland, FL

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Job Details

Full-time
$15 - $17 an hour
12 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
Computer literacy
High school diploma or GED

Full Job Description

This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls and placing outgoing calls to patients and physicians as assigned, while providing support, mentoring, and floor guidance to Patient Support Services Representatives. Individuals in this position serve as an escalation point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders/refills, checking on the status of an order, and inquiring about program offerings. Problem solving skills are essential.

KEY RESPONSIBILITIES:

Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations
Assists staff with their questions and problems
Able to clearly identify problem, analyze situation and rectify patient’s concerns using established procedures
Handle difficult people and problems by resolving matters in an effective and timely manner
Provide floor support
Monitoring queues to ensure timely completion
Assist with one-on-one training with new representatives as needed
Complete History Reports
Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations
Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, and written and oral communication with pharmacy staff to ensure completion of prescription orders
Compile and maintain reporting requirements as requested by the business
Accurately complete other tasks as assigned by management
Daily assignments may fluctuate and include any combination of the tasks

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

This position requires a high school diploma or equivalent. Having post high school or specialized training is a plus.

Candidates should have six months of call center experience and six months of administrative duties experience.

Candidates with pharmacy or medical experience are desired.

Candidates must be proficient with Microsoft Word, Excel and Outlook.

KNOWLEDGE, SKILLS & ABILITIES:

Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to incredible service
Ability to handle multiple activities or interruptions at once
Ability to perform repetitious work accurately
Ability to type 50 words per minute
Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management
Work independently with little supervision and meet daily deadlines
Able to work under pressure; ability to multi-task; strong attention to detail; strong desire to resolve problems
Creative problem solver and effective at conflict resolution
Computer proficiency to navigate required databases and operate in required software packages
Excellent communication skills, both written and oral
Strong interpersonal skills
Interested in working with people with a strong desire to resolve problems
Ability to work flexible hours as needed
Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift

PHYSICAL DEMANDS:

Work location: Remote, hybrid, or onsite depending on program assignment and geographic location.
Primarily sedentary role with prolonged periods of sitting.
Extensive manual dexterity required: keyboarding, mouse operation, and phone use throughout the workday.
Frequently reaching, handling, and feeling with hands and arms.
Occasional stooping, kneeling, and crouching.
Occasional lifting, carrying, or moving of items up to 25 pounds.
Sufficient vision to review screen details, system data, documentation, and workflow outputs.
Constant use of phone for communication

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $15.00 - 17.00 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.

Apply Now

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senior customer service representative jobs in winter haven, fl

Sr. Patient Support Services Representative (2026-8026)

Personal Lines Senior Associate Client Representative

Sr. Consumer Loan Specialist - Sales Customer Service

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