Top 16 Help desk support Jobs in Winter Haven Fl

Service Desk Technician II
South State Bank —Winter Haven, FL
- $49,863 - $79,653 a year
- Full-time
- Computer literacy
- Data analysis skills
- English
- On-the-job training
6d
IT Support Technician
Adena Corporation —Lakeland, FL
- Email
- In person
- Computer science
- Computer Science
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
5d
Student Worker - IT
Florida Polytechnic University —Lakeland, FL
- $14.25 an hour
- Part-time
- Background check
- Computer Science
- High school diploma or GED
7d
Member Experience Manager
EōS Fitness —Davenport, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Personal Lines Senior Associate Client Representative
World Insurance Associates LLC —Lakeland, FL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
12d
Bilingual Customer Service Representative
Lakeland Furniture Outlet —Lakeland, FL
- From $15 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
Quick Apply
3d
Lead Network Engineer (Managed Services)
Boring Business Systems —Lakeland, FL
- $75,000 - $80,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Technical PM / Senior Technical Consultant (Remote)
Govcio LLC —United States
- $175,000 - $185,000 a year
- Full-time
- Remote
- 11+ years
- AWS
- Analysis skills
1d

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Help Desk Technician (9035)
Lutheran Services Florida —Tampa, FL
Sitting for extended periods of time (up to 8 hours/day) while working at a computer or answering phone calls. Basic understanding of networking concepts.
$19.71 an hour
Quick Apply
8d
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Orlando, FL
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent. Experience in retail cash offices.
$17 - $18 an hour
Quick Apply
11d

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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Service Desk Technician II

South State Bank -
Winter Haven, FL

Apply Now

Job Details

Full-time
$49,863 - $79,653 a year
6 days ago

Benefits

On-the-job training

Qualifications

Computer operation
Mobile device support
English
Software installation
Company vehicle operation
Desktop (troubleshooting support)
Computer management
Computer networking
Productivity software
Desktop administration
Operating system installation
Mobile devices

Full Job Description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES
It is the responsibility of the IT Service Desk Tech II to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

ESSENTIAL FUNCTIONS
Performs onsite visits or remote troubleshooting at the desktop level, including installing and upgrading software, installing hardware (computers, docking stations, printers etc), and configuring systems and applications.
Demonstrates creative problem-solving and critical thinking while utilizing advanced knowledge of PC, mobile device, hardware, software configurations, operating systems and Incident Management to resolve deep technical environment issues and implementation support.
Performs data mining and analysis to identify trends and opportunities to drive continuous improvement.
Field incoming requests to the Service Desk via telephone, e-mail and chat to ensure courteous, timely and effective resolution of end user issues.
Coordinates and executes small projects, such as PC Refresh, Printer replacements and application deployments.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Identifies process and service improvement ideas with a continuous learning and improvement mindset.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups to help requests.
Develop help sheets, Knowledge Base and FAQ lists for end users.
Record, track and document the Service Desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES
Ability to absorb and retain information quickly.
Highly self-motivated and directed.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Proven analytical and problem-solving abilities.
Strong customer service skills and mindset.
Keen attention to detail, including proficiency in clear and understandable ticket documentation.
Experience working in a team-oriented, collaborative, and fast-paced environment.
Qualifications, Education, and Certification Requirements
Education : Bachelors degree in IT or related field, or equivalent experience
Experience : 4-6 years of technical support experience
Experience with applying OS images and installation of software.
Expert knowledge of computer hardware, software, and networking concepts
Exceptional communication skills and ability to work well in a team
Expert knowledge of Microsoft Office applications
Expert troubleshooting skills to diagnose and resolve simple technical issues
Expert knowledge of mobile devices and applications
Ability to follow documented procedures and instructions
Certifications/Specific Knowledge : Excellent interpersonal skills, advanced computer skills, ability to read, write, speak, and understand English.
TRAINING REQUIREMENTS/CLASSES
On the job training and any additional training as needed. Required annual compliance training.
New Employee Orientation as well as continual update of processes of banking systems.
PHYSICAL DEMANDS
This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.
This position requires lifting and transporting of moderately heavy objects, such as computers and peripherals. This position requires the ability to drive a company vehicle to and from other locations. This position may require bending and reaching.
Must be able to effectively access and interpret information on computer screens, documents, and reports.
WORK ENVIRONMENT
This position is located in a cubicle environment that may be loud throughout the day.
When working remotely, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $49,863.00 - $79,653.00 , actual offers to be determined based on applicant’s skills, experience and education.

While the anticipated deadline for the job posting is 09-11-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

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Refine Your Search

help desk support jobs in winter haven fl

Service Desk Technician II

IT Support Technician

Student Worker - IT

Member Experience Manager

Personal Lines Senior Associate Client Representative

Bilingual Customer Service Representative

Lead Network Engineer (Managed Services)

Technical PM / Senior Technical Consultant (Remote)

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