Top 85 Guest service agent Jobs in Winter Park, Fl

Front Desk Assistant Manager
Rosen Hotels & Resorts —Orlando, FL
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Guest Service Agent
Hilton Garden Inn and Home2 Suites Orlando Downtown —Orlando, FL
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Courtyard Orlando Altamonte Springs / Maitland —Orlando, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
14d
Front Desk Agent
KW Property Management LLC —Orlando, FL
- $18 an hour
- Part-time
- Spanish
- Writing skills
- English
Quick Apply
1d
Guest Service Agent
Hotel Landy Orlando Universal Blvd., a Tribute Portfolio Hotel —Orlando, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
7d
Guest Experience Specialist, Apartments by Marriott Bonvoy
Villatel —Orlando, FL
- $18 an hour
- Weekends as needed
- High school diploma or GED
- Apartments
- Business Administration
Quick Apply
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Casselberry, FL
- $16 - $17 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Hotel Front Desk Clerk
DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel —Orlando, FL
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Front Desk Agent
Residence Inn Orlando Downtown —Orlando, FL
- From $15 an hour
- Part-time
- Hotel
- Accounting
- US work authorization
- Free parking
- Health insurance
Quick Apply
Guest Services Agent 3 (Part-Time)
Lakewood Regional Support Bldg —Orlando, FL
- Part-time
- English
- Military encouraged
- Computer skills
Quick Apply
1d
Front Desk Agent
Rebel Hotel Company —Maitland, FL
- Full-time
- Hotel
- Assembly
- Entry level
Quick Apply
Front Desk Agent
Courtyard by Marriott Orlando Downtown —Orlando, FL
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Entry level
- Free parking
- Disability insurance
Front Desk Agent
Marriott International, Inc —Orlando, FL
- $16.50 - $17.00 an hour
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Entry level
- Free parking
- Health savings account
Front Desk Agent
Wyndham Lake Buena Vista Disney Springs Resort —Lake Buena Vista, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Spark by Hilton Orlando Universal Blvd —Orlando, FL
- Part-time
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
14d
Guest Service Agent
Hampton Inn and Home2 Suites Lake Nona —Orlando, FL
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Services Agent
Coco Key Hotel & Water Resort —Orlando, FL
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply
Overnight Guest Service Agent (Part-Time) - Signia by Hilton Orlando Bonnet Creek
Hilton —Orlando, FL
- $19.77 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
12d
Full Sail Support Tier II (Lobby Concierge)
Full Sail University —Winter Park, FL
- Full-time
- Computer literacy
- Writing skills
- Research
Front Desk Agent
AC by Marriott Downtown Orlando —Orlando, FL
- $16 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply

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guest service agent jobs near winter park, fl

Front Desk Assistant Manager

Rosen Hotels & Resorts -
Orlando, FL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement

Qualifications

Team leadership
Managing hospitality teams
Receptionist experience within hospitality industry

Full Job Description

Summary:

The Front Desk Assistant Manager is responsible for greeting and registering guests, providing outstanding customer service, upselling hotel outlets, handling basic guest complaints, and settling accounts at the end of their stay. This role supports the Front Desk Manager with day-to-day operations and requires strong multitasking, detail orientation, conflict management, and decision-making skills. The Assistant Manager will assign duties and monitor performance to ensure adherence to hotel policies and procedures.

Responsibilities:

Support the Front Desk Manager with daily operations and tasks as directed.
Assign duties and observe performance to ensure compliance with hotel policies and procedures.
Appraise employee performance, reward and discipline staff, and address complaints and issues.
Collaborate with staff to maintain labor budgets and directly approve schedules and timecards.
Support the Front Desk Supervisor, Coordinator, and Agents with operations, including training and guest check-in/out.
Work with Sales and Finance to review and resolve billing discrepancies.
Investigate and resolve guest complaints in coordination with the Director of Sales (DOS) and Manager on Duty (MOD).
Ensure detailed documentation of incidents when providing compensation.
Monitor and report any suspicious behavior.
Maintain a positive work environment for all staff, including those outside the Front Desk.
Maintain a flexible work schedule to support the hotel in the event of a natural disaster.
Comply with the company's drug-free and tobacco/nicotine-free policy.
All other duties as assigned.

Experience/Qualifications:

Minimum 3 years of previous Front Desk experience required.
Minimum 2 years of previous leadership experience required.
Strong leadership and interpersonal skills.

Ability to manage multiple tasks and prioritize effectively.

Excellent problem-solving and conflict resolution abilities.

Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
Must be able to legally work in the USA.

Education and Certification(s)/License(s):

High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

Affordable Health and Dental Insurance
On-site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

Apply Now

Refine Your Search

guest service agent jobs in winter park, fl

Front Desk Assistant Manager

Guest Service Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Experience Specialist, Apartments by Marriott Bonvoy

Front Desk Agent

Hotel Front Desk Clerk

Front Desk Agent

Guest Services Agent 3 (Part-Time)

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Services Agent

Overnight Guest Service Agent (Part-Time) - Signia by Hilton Orlando Bonnet Creek

Full Sail Support Tier II (Lobby Concierge)

Front Desk Agent

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