Customer Experience Representative
CHEP —Orlando, FL
- $61,680 - $66,000 a year
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Bachelor's degree
- Retirement plan
12d
Controller
DiMercurio Advisors LLC —Orlando, FL
- $82,500 - $97,500 a year
- Full-time
- Office
- Finance
- Supervising experience
- Paid jury duty
- Paid holidays
Quick Apply
Preconstruction Manager & Project Strategy
Walker & Company, Inc. —Winter Park, FL
- From $122,500 a year
- Full-time
- 8 years
- Business development
- Project management
- Health savings account
- Health insurance
Quick Apply
Senior Estimator - Multifamily, Rough Carpentry, Structural Systems, & General Trades
Walker & Company, Inc. —Winter Park, FL
- From $97,500 a year
- Full-time
- Office
- Driver's License
- Driving
- Health savings account
- Health insurance
Quick Apply
Director Clinical Documentation Integrity System
AdventHealth Corporate Services —Altamonte Springs, FL
- $53.22 - $98.99 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- Public speaking
- Travel reimbursement
- Paid parental leave
Quick Apply
Accounting Manager
Miller's Ale House —Orlando, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Branch Leader
Confidential —Sanford, FL
- $100,000 - $130,000 a year
- Full-time
- Clean driving record
- Construction site
- Customer service
- Health savings account
- Relocation assistance
Quick Apply
Sales Representative
DEX Imaging —Orlando, FL
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Opportunities for advancement
Quick Apply
Manager, Provider Partnerships
Talkiatry —Orlando, FL
- $80,000 - $95,000 a year
- Full-time
- Psychiatry
- Adults
- Mid-level
- Travel reimbursement
- Paid parental leave
Staff Accountant
Schwenn Services & Contracting —Winter Garden, FL
- $26 - $28 an hour
- Full-time
- Office
- Finance
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Principal Enterprise Architect
Disney Experiences —Orlando, FL
- $175,000 - $210,000 a year
- Computer science
- Azure
- Computer Science
Veterinary Medical Director
Longwood Veterinary Clinic —Longwood, FL
- Full-time
- Recruiting
- Senior level
- 4 years
- Health savings account
- Disability insurance
Quick Apply
Sr Full Stack Software Engineer
Disney Experiences —Orlando, FL
- $135,200 - $165,000 a year
- On call
- Computer science
- Computer Science
- 5 years
Business Director 360
Hays —Maitland, FL
- From $77,625 a year
- Full-time
- Hybrid work
- Background check
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
5d
Bilingual sales representative
Rhodium Memorial life insurance —Orlando, FL
- $2,000 - $3,000 a week
- Full-time
- Bilingual
- Mid-level
- Business development
Quick Apply
CT Technologist
HCA Florida Osceola Hospital —Kissimmee, FL
- Full-time
- Mid-level
- Pediatrics
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Director of Physician Services II
HCA Florida Lake Monroe Hospital —Sanford, FL
- Full-time
- 3 years
- Experience equivalent to degree accepted
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Lead Software Engineer-AI Licensing & Publishing Systems
Disney Experiences —Orlando, FL
- $150,000 - $180,000 a year
- Computer science
- 7 years
- Computer Science
Director Surgical Services
HCA Florida Osceola Hospital —Kissimmee, FL
- Full-time
- Surgery
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
CT Technologist FSED
HCA Florida Osceola Hospital —Kissimmee, FL
- Weekends only
- Mid-level
- Pediatrics
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply

I want to receive the latest job alert for strategic accounts support in winter park fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

strategic accounts support jobs near winter park fl

Principal Enterprise Architect jobs in Orlando, FL

Full Stack Developer jobs in Orlando, FL

Clinical Documentation Improvement Specialist jobs in Altamonte Springs, FL

Bilingual Sales Representative jobs in Orlando, FL

Sales Representative jobs in Orlando, FL

Ct Technologist jobs in Kissimmee, FL

Partnership Manager jobs in Orlando, FL

Accounting Manager jobs in Orlando, FL

Controller jobs in Orlando, FL

Staff Accountant jobs in Winter Garden, FL

Education Team Leader jobs in West Springfield, MA

Branch Leader jobs in Dahlonega, GA

Branch Leader jobs in Black Horse, PA

Branch Leader jobs in Beachwood, OH

Branch Leader jobs in Allentown, PA

Newspaper Publisher jobs in California

Reader For Publisher jobs in Remote

Publisher Assistant jobs in Houston, TX

Architect jobs in Portland, OR

Principal Enterprise Architect jobs in Dallas, TX

Customer Experience Representative

CHEP -
Orlando, FL

Apply Now

Job Details

Full-time
$61,680 - $66,000 a year
12 days ago

Benefits

Retirement plan

Qualifications

Customer communication

Full Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description

Are you ready to take on a dynamic role that puts you at the heart of customer success? As a Customer Experience Associate at CHEP, you’ll be the first point of contact for customers, ensuring seamless supply chain operations and delivering exceptional service. This position combines problem-solving, collaboration, and strategic thinking as you guide customers through solutions, resolve complex inquiries, and drive continuous improvement. If you’re passionate about creating outstanding customer experiences and thrive in a fast-paced environment, this is your opportunity to make an impact!

Key Responsibilities May Include:

Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

The Customer Experience Representative acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests and involves the ability to interpret customer needs and follow through to resolution. Each Customer Experience Representative will offer multi-channel support for customers and will own the funnel of customer-facing activities related to emergency order fulfillment, issue/collection creation, invoice inquires, drive self-adoption and account health related issue resolution.

This role requires a high level of expertise relating to customers in a consultative capacity to proactively seek the best customer experience, and a strong drive for results. Customer Experience Representatives need to develop close relationships and work effectively with customers, vendors, and internal partners to resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders.

Major/Key Accountabilities

Management of daily funnel of urgent fulfilment-related issues, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers
Responsible for proactively notifying customers of ‘at-risk’ deliveries or collections as identified by systems, carriers, and internal partners in a timely manner
Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Account Managers
Responsible for root cause analysis of account health drivers, leveraging creative problem solving to provide alternative solutions as necessary
Resolve sundry customer issues that run the gamut of the customer experience in a timely manner, maintaining healthy communication with the customer
Resolving of queries, discrepancies and disputes related to billing and providing support to Finance to ensure overdue accounts receivable is being addressed

Qualifications

Bachelor’s Degree OR equivalent supply chain / customer facing experience required
Strong typing skills

Experience

Customer Service, Supply Chain, or Account Management experience

Skills and Knowledge

Customer Focused
Detail oriented, good data management skills
Excellent communication skills
Ability to multi-task and effectively manage time and resources
Strong problem-solving skills

Hours: 8am - 5pm - Hybrid - some flexibility required as needed.

Compensation Statement:

The salary range for this position is $61,680 to $66,000.

Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].

Apply Now

Refine Your Search

strategic accounts support jobs in winter park fl

Customer Experience Representative

Controller

Preconstruction Manager & Project Strategy

Senior Estimator - Multifamily, Rough Carpentry, Structural Systems, & General Trades

Director Clinical Documentation Integrity System

Accounting Manager

Branch Leader

Sales Representative

Manager, Provider Partnerships

Staff Accountant

Principal Enterprise Architect

Veterinary Medical Director

Sr Full Stack Software Engineer

Business Director 360

Bilingual sales representative

CT Technologist

Director of Physician Services II

Lead Software Engineer-AI Licensing & Publishing Systems

Director Surgical Services

CT Technologist FSED

I want to receive the latest job alert for strategic accounts support in winter park fl

Related Searches

Explore jobs in more locations

Job Description

Remote Type

Skills to succeed in the role

Job Seeker Tools

Employer Tools

Browse

Stay Connected