The Branch Operations Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams floorcovering branch. This includes supporting all aspects of branch operations, including customer service, marketing, merchandising, inventory, finances, and safety. This role will assist in supervising and training staff and be responsible for contacting customers to generate sales leads.
This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends.
This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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Support business strategies to increase sales and optimize profitability
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Ensure high levels of customer satisfaction through excellent service
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Build and maintain knowledge of all products to ensure effective customer recommendations
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Build positive relationships with wholesale and retail customers
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Complete store administration
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Ensure compliance with policies and procedures including safety, loss prevention, and security
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Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
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Support employee training, development, performance management, and corrective action
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Respond to and resolve any customer and/or employee complaints
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Partner with Store Manager to make outside sales calls to increase market share
Minimum Requirements:
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Must be at least eighteen (18) years of age
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Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
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Must have a valid, unrestricted Driver’s License
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Must have at least a High School diploma or GED
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Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications:
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Have at least one (1) year of experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
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Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
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Have previous work experience selling floorcovering and/or floorcovering products
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Have work experience using timekeeping and/or customer relationship management (“CRM”) systems
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Have an associate's degree or higher in business, sales, or marketing
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Willingness to relocate for future job opportunities
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Ability to read, write, comprehend, and communicate in more than one language
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Ability to read, write, comprehend, and communicate in Spanish
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