Top 27 Application support manager Jobs in Wisconsin

Operations Manager
Infosys BPM Limited —Franklin, WI
- Full-time
- Customer service
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Project Manager III
TeamSoft IT Solutions —Madison, WI
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
Quick Apply
4d
IT Application Support Manager
Molson Coors Brewing Company —Milwaukee, WI
- $111,900 - $146,900 a year
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid holidays
Oracle CPQ Implementation Consultant - Manager
PRICE WATERHOUSE COOPERS —Milwaukee, WI
- $99,000 - $232,000 a year
- Remote
- Oracle
- Marketing
- Mid-level
- Paid holidays
- Health insurance
11d
Supplier Performance Program Manager - Supply Chain
Regal Rexnord —Milwaukee, WI
- $82,000 - $125,000 a year
- Online Application
- Hybrid work
- 7 years
- Computer Science
- English
- Health savings account
- AD&D insurance
Senior Manager - Trade Optimization
Kimberly-Clark —Wisconsin
- $140,320 - $173,360 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Office
- Profit sharing
- Health insurance
Digitalization Lead - Sales and Distribution positions offered by ABB Inc. (New Berlin, Wisconsin)
ABB Inc. —New Berlin, WI
- Full-time
- 8 years
- Bachelor's degree
- Business Administration
Quick Apply
5d
Strategic/Enterprise Customer Success Manager
Shopmonkey —Madison, WI
- Full-time
- Mid-level
- 4 years
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
6d
Technical Relationship Manager
Fiserv —Milwaukee, WI
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Paid parental leave
- Employee stock purchase plan
ERP & Production Planning Manager
CL&D Graphics LLC —Hartland, WI
- Full-time
- Hybrid work
- 7 years
- ERP systems
- Office
- Wellness program
- Disability insurance
Senior IT Manager, Enterprise Integrations
Komatsu Mining Corp. —Milwaukee, WI
- $150,000 - $195,000 a year
- Computer Science
- 5 years
- System design
- Health savings account
- Disability insurance
Quick Apply
Manager | Health Information Management
Gundersen Health System —La Crosse, WI
- Full-time
- Computer science
- Computer Science
- Research
4d
Manager, Financial Reporting - Physician Practice Clients
Wipfli —Milwaukee, WI
- $97,000 - $145,000 a year
- Remote
- CPA
- Mid-level
- Finance
- Health savings account
- AD&D insurance
NetSuite ARM Functional Consultant – Manager
PRICE WATERHOUSE COOPERS —Milwaukee, WI
- $99,000 - $232,000 a year
- Remote
- Oracle
- CPA
- Finance
- Paid holidays
- Health insurance
VDC Manager I
Ryan Companies US Inc —Milwaukee, WI
- $97,200 - $121,500 a year
- Full-time
- Construction site
- Mid-level
- Team management
- Health savings account
- Disability insurance
Quick Apply
SAP Human Capital Payroll & Time Senior Manager
PRICE WATERHOUSE COOPERS —Milwaukee, WI
- $124,000 - $280,000 a year
- 6 years
- Bachelor's degree
- Fair chance
- Paid holidays
- Health insurance
Associate Manager, Demand Planning Center of Excellence
SC Johnson —Racine, WI
- Email
- Azure
- System design
- Office
- Profit sharing
- Parental leave
HEALTH PROJECT SUPERVISOR - SRH
City of Milwaukee —Milwaukee, WI
- $87,656 - $105,731 a year
- Weekends as needed
- Background check
- Spanish
- Nursing
- Wellness program
- Paid parental leave
Anaplan Manager
Deloitte —Milwaukee, WI
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Cyber Identity - SailPoint Engineering Manager II
Deloitte —Milwaukee, WI
- $134,500 - $265,100 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science

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application support manager jobs near wisconsin

Operations Manager

Infosys BPM Limited -
Franklin, WI

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Managing technical support teams
Managing teams in a customer support role
Customer service
Frontline customer support management
Managing clients in a customer support role
IT infrastructure
Technology management
Windows support
Application support

Full Job Description

Service Desk Operations Manager

Location: franklin WI 53132

Fulltime

Position Summary

Manage end to end IT Service desk operations. Plans and monitors resource deployment, reviews daily performance, staffing plan, work allocation, governance adherence and interacts with the client with the objective to deliver target delivery model. Ensures delivery predictability and enhance client satisfaction for the process.

Coordinates with transition team and other cross functional teams for business transition and drives operational excellence.

Monitors and analysis System/ Application performances, Incident models, Problem models and proposes the right business operating model for the engagement.

General Knowledge & Skills

Demonstrates thorough knowledge of contractual commitments (SOWs, MSAs) pertaining to day to day operations and specific deliverables in order to ensure compliance.
Demonstrates strong understanding of operational risks and liabilities for the engagement take corrective actions.
Demonstrates working knowledge of unit management operations processes and tools ITSM, CRM, Financial planning, Quality management.
Demonstrates strong knowledge of end-to-end staffing management practices to manage projects independently. Demonstrates strong knowledge of planning and forecasting tools to ensure adherence to project timelines.
Applies strong knowledge of quality improvement techniques and models like lean, six sigma.
Signs off on the training /certification methodology at the engagement level to ensure right skilling
Co-ordinates resource deployment across all processes for the engagement (team size, span, shift Utilization, skill sets, technology rollout)
Signs off on the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the engagement
Demonstrates strong understanding of alignment of own function drivers to short and long term business drivers and looks at driving greater efficiencies and effectiveness through optimization
Continuously sets challenging goals for the teams and provides support to team by proactively anticipating road blocks and looking at means to improve them to delivery best organizational results
Builds context and common platform and uses appropriate data, examples to support complex ideas, adapts the message to the audience group for good understanding.

Technical Knowledge & Skills

Min. 3 yrs. experience in managing Service Desk Operations (Or Tech support operations) in Infrastructure support or Application support environment.
Advance knowledge and understanding of OS (Windows XP-10), Browsers, MS Office suite
Advance knowledge and understanding of Small Forms (iOS, Android, Windows)
Intermediate knowledge and understanding of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Network collaborations & VPNs.

Job duties and responsibilities

Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for specific processes in order to ensure operational compliance.
Prepares and Reviews training staffing plan and work allocation in order to achieve production targets.
Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain.
Reviews process specific quality plan including quality control, assurance and improvement in order to create a comprehensive quality program.
Sign off scorecards for direct reportee, create KRA for the team to align with business objectives.
Performance oriented - Ability to drive performance to stretch targets
Excellent relationship management skills – coordinating with different functions and client contacts to provide customer delight
Conducts periodic reviews with his teams, monitors daily performance and creates action plan to improve service delivery.
Create business models for Incident management and Problem management to achieve minimal disruption to IT service.
Positive attitude, open mindedness, being receptive to all ideas and feelings in an aim to create win-win situations

Education and other requirement

MS non engineering graduate. Any technical degree/ diploma preferred.
A minimum of 7 years of experience in Customer Service functions and 4 years in managerial roles
Willingness to work in rotational shifts
ITIL trained/ certified preferred

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of Managing Service Desk Operations experience do you have?

Experience:

Application support: 3 years (Required)

Ability to Commute:

Franklin, WI 53132 (Required)

Work Location: In person

Quick Apply

Refine Your Search

application support manager jobs in wisconsin

Operations Manager

Project Manager III

IT Application Support Manager

Oracle CPQ Implementation Consultant - Manager

Supplier Performance Program Manager - Supply Chain

Senior Manager - Trade Optimization

Digitalization Lead - Sales and Distribution positions offered by ABB Inc. (New Berlin, Wisconsin)

Strategic/Enterprise Customer Success Manager

Technical Relationship Manager

ERP & Production Planning Manager

Senior IT Manager, Enterprise Integrations

Manager | Health Information Management

Manager, Financial Reporting - Physician Practice Clients

NetSuite ARM Functional Consultant – Manager

VDC Manager I

SAP Human Capital Payroll & Time Senior Manager

Associate Manager, Demand Planning Center of Excellence

HEALTH PROJECT SUPERVISOR - SRH

Anaplan Manager

Cyber Identity - SailPoint Engineering Manager II

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