JOB
The Youth Services Manager reports to the Library Director and manages the day-to-day operations of the Youth Services Department. This position manages the youth services staff, oversees the development and maintenance of the youth services collection, administers library programs focusing on youth ages 0-17, promotes library services to the community, and participates in the library's day-to-day operations.
EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Administer and oversee the Youth Services Department. Hire, train, and coordinate work assignments; supervise, evaluate, and discipline assigned staff. Author policies and procedures as needed. Communicate official plans, policies, and procedures to staff and the public. Collaborates with the Assistant Director on the Youth Services Department Schedule.Serve as a leadership team member to ensure the library's smooth operation. Develop feasible, realistic solutions to problems or questions. Address problems and concerns in a timely manner. In consultation with the Library Director, implement changes or improvements in library operations.Provide high-quality, approachable customer service to patrons via various communication methods, including in-person, phone, and email, focusing on reference, technology, and readers' advisory. Maintain confidentiality in all interactions and communications with patrons.According to the Collection Development and Selection Policy, select materials for purchase for assigned collection areas. Maintain assigned areas by cataloging new materials and systematically evaluating currently owned materials and their collections.Coordinate, organize, prepare, and present programs to promote lifelong independent learners and literacy in our community.Coordinate work assignments and supervise the work of volunteers.Prepare informational and promotional materials about library events and resources, including press releases, flyers, displays, resource guides, calendars, and newsletters in both print and non-print form.Plan long-range activities, including evaluating, recommending, and implementing service improvements, collections, programs, technology, equipment, and facilities. Review library programs and services on an ongoing basis. Recommend changes or new programs to implement that promote lifelong independent learners and literacy in our community.Maintains contact with other City departments, Milwaukee Federated Library System, and other librarians located throughout the County, as well as library vendors to represent the needs of youth ages 0-17.Maintain a working environment that sustains a high level of employee morale, collaboration, and productivity.Prepare and maintain library statistics for the Youth Services Department and provide a monthly report to the Library Director. Evaluate effectiveness of department activities and results of output measures.Used budgeted funds and materials effectively and efficiently.Must be able to maintain a regular work schedule and work evenings and weekends, sometimes with little noticeMaintain up-to-date knowledge of trends in library services by reading professional literature and participating in committees and continuing education opportunities.Use budgeted funds and materials effectively and efficiently..Follow and enforce library policies and procedures.Perform other tasks and projects as assigned.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Probationary PeriodThere is a one-year (1) probationary period.Position Type and Expected Hours of WorkThis is a full-time, non-exempt position. Ability to work 40 hours per week, including evenings, and a rotating Saturday and Sunday schedule. Flexibility in scheduling is required
SUPPLEMENTAL INFORMATION
1. Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors. 2. Ability to work well with and relate to patrons of all ages, especially youth and their caregivers.3. Ability to set priorities and manage time to complete tasks on time. 4. Ability to creatively and effectively make decisions based on experience, knowledge, or training without supervision. Considerable ability to understand and follow written and oral instructions.5. Ability to foster a working environment promoting high employee morale and productivity.6. Demonstrated experience managing library services, working with budgets, and providing library services to a variety of customer groups.7. Proven ability to adapt quickly to changing needs within the library environment.8. Advanced knowledge of current principles and practices of library operations, services and materials.9. Ability to understand policies and procedures and apply them to library operations.10. Competency and experience using and supporting current digital devices and software, including, but not limited to, Microsoft Office, the Internet, Adobe Software Suite, iOS and Android platforms and devices.11. Demonstrated ability to create engaging and meaningful content to market, publicize, and promote library services to the public.12. Ability to maintain confidentiality.13. Ability to gather statistics, analyze information, and prepare reports.14. Ability to maintain a working knowledge of contemporary issues, trends, and technology in youth services by attending workshops and professional meetings and by reading current professional literature. 15. Good oral and written communication skills.16. Proficiency with English grammar and spelling.17. Ability to calculate basic arithmetic problems without a calculator.18. Ability to communicate effectively with staff and the public in person or on the telephone.19. Ability to project a friendly, efficient image on the telephone and in person.20. Ability to maintain composure under pressure.21. Keyboarding and filing ability.22. Ability to work as a team member.23. Ability to adapt to and accept change.24. Ability to work in a computerized environment.Salary and BenefitsWages and benefits are determined by the existing Non-Represented Resolution. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.AAP/EEO StatementIt is the policy of the City of Greenfield not to discriminate unlawfully against any employee or applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, national origin, creed, marital status, citizenship status, veteran status, membership in the military or national guard, use of a lawful product while off duty, ancestry, sexual orientation, arrest, or conviction record or any other characteristic protected by state or federal law. This policy shall include, but not be limited to, the following: employment, upgrading, demotion or transfer; recruitment or other compensation; and selection for training, including apprenticeship. This City further agrees to take affirmative action to ensure equal employment opportunities.Further Information about the Greenfield Public Librarywww.GreenfieldLibrary.orgFurther Information about City of Greenfieldhttps://www.ci.greenfield.wi.us/31/Community
