Top 75 Customer support & client services managers Jobs in Wisconsin

Customer Service Supervisor
Kohler —Kohler, WI
- $73,250 - $111,350 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Benefits from day one
11d
Customer Service Department Manager
Uline —Kenosha, WI
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Customer Service Management Trainee
Uline —Kenosha, WI
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
3d
Customer Service Team Lead
Uline —Kenosha, WI
- $33 - $38 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Customer Service Manager, Airport Customer Experience
American Airlines —Milwaukee, WI
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426
Wolters Kluwer —Madison, WI
- $60,700 - $106,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
DMV Field Services Supervisor – Appleton
State of Wisconsin - Transportation —Appleton, WI
- $72,800 - $83,200 a year
- Online Application
- Customer service
- Mid-level
- Office
- Wellness program
- Paid holidays
11d
Customer Care Supervisor - Commercial Lines
West Bend Insurance Company —West Bend, WI
- $96,842 - $121,053 a year
- Full-time
- Hybrid work
- Sales
- Office
- Supervising experience
- Health savings account
- Disability insurance
Member Experience Coordinator
Door County YMCA - Sturgeon Bay —Sturgeon Bay, WI
- $17 - $19 an hour
- Part-time
- Background check
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Workforce Forecasting Manager
Uline —Kenosha, WI
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
Senior Customer Operations Manager
Uline —Kenosha, WI
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Health insurance
Service Manager
Cintas —Madison, WI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
4d
Customer Service Team Lead - Bilingual
Uline —Kenosha, WI
- $33 - $38 an hour
- Full-time
- Spanish
- Pass drug screening
- English
- Paid holidays
- Health insurance
Member Experience Lead
VASA Fitness —Green Bay, WI
- $19.30 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Manager, Customer Success
PracticeTek —Green Bay, WI
- $70,000 - $85,000 a year
- Full-time
- Remote
- Senior level
- 4 years
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Customer Operations Manager
Alfa Laval —Kenosha, WI
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- ERP systems
- Office
- Analysis skills
- Health insurance
- Dental insurance
Lead, Customer Svc
Performance Foodservice —Oak Creek, WI
- Full-time
- Management
- Word processing
- Mid-level
- Employee stock purchase plan
- Health insurance
Director, Customer Success
PracticeTek —Green Bay, WI
- $130,000 - $150,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Call Center Manager
EMPIRE HOME REMODELING INC —Milwaukee, WI
- $45,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Brookfield, WI
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
3d

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Customer Service Supervisor

Kohler -
Kohler, WI

Apply Now

Job Details

Full-time
$73,250 - $111,350 a year
11 days ago

Benefits

Benefits from day one

Qualifications

High school diploma or GED
Conflict management

Full Job Description

Customer Service Supervisor

Work Mode: Onsite

Location: Onsite - Kohler, WI

Opportunity

Reporting to the Director – B2C Customer Experience, this position is responsible for managing monthly and annual consumer and trade contact center goals. The Supervisor develops, coaches, and engages a team of trained associates who deliver branded experiences for Kohler and Sterling end consumers, distributors, retailers, and trade professionals.

SPECIFIC RESPONSIBILITIES

Functional Skills

People

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI.
Observe customer interactions for each associate and provide constructive feedback and coaching to ensure service delivery aligns with brand standards.
Analyze customer feedback to uncover associate performance opportunities, customer needs, and department training opportunities.
Collaborate with Customer Service Training team to determine cross-training paths for associates and discover opportunities for on-going department-wide training focused on customer delight.
Administer all department and company policies and guidelines.
Conduct one-on-one discussions with Customer Service Reps and Team Leaders; influence performance through coaching resulting from assessment feedback, monthly scorecards, performance ratings, and any other key metrics linked to Kohler business objectives.
Identify and evaluate critical positions within the department and establish strategies to develop a strong talent pool.

Product

Manage escalations at all levels, including executive-level customer concerns, by using critical thinking, problem solving, timely communication, and consistent follow-up.
Communicate product defects to Quality and Engineering to ensure proper corrective action. Support system and process enhancements that drive comprehensive voice of customer feedback.
Resolve warranty claims and drive down variance to ensure consistent and accurate application of warranty guidelines.
Advocate for customer delight to other areas of the organization.
Interact with Quality, Marketing, Digital Team, and Engineering to develop or improve product information, corrective action, and technical specifications.
Continually work with end consumers, distributors, retailers, e-tailers, and trade professionals (including plumbers, installers, contractors, builders, and architects) to resolve any technical, design, or service issues. Build customer loyalty by upholding the brand promise and establishing positive and trusting relationships.

Processes

Manage day-to-day operational functions of the department, maintain key performance indicators, and meet service level metrics for phone calls, emails, letters, chat, social networking and other supportive functions at the department, team, and individual level.
Work closely with and provide backup coverage for the Analyst – Floor Monitor responsible for real-time contact center activity management. This includes constantly monitoring customer contact volume and channels and adjusting, as required, to achieve customer service levels.
Implement process improvements that increase speed, reduce costs, and improve the customer and associate experience across Customer Service Operations. Understand and support best-in-class artificial intelligence (AI) capabilities that drive efficiency and enable more effective service delivery.
Proactively communicate with customers to establish world-class customer service experience, build loyalty, and make it easier to do business with Kohler Co. Monitor customer service experiences and share voice-of-customer insights with the business.
Make decisions that allow the department to achieve its financial targets.
Understand and utilize Workforce Management Software, including scheduling, forecasting methods, and general workforce management.
Evaluate department workload drivers and adjust resources as needed.
React quickly to change, communicate effectively, and implement procedures that meet the needs of associates, customers, and the business.
Use Salesforce Service Cloud to manage customer contacts, monitor the customer experience, and support consistent follow-through across service channels.
Support the digital and AI roadmap, including discovery, training, implementation, and post-launch.

Skills/Requirements

Knowledge of Salesforce Service Cloud and Kohler Co. products preferred.
HS Diploma or GED required. An Associate's or Bachelor’s degree preferred but not required.
Must have at least 5 years of customer service experience.
2 or more years of leadership experience in a customer service environment desired.
Ability to work efficiently in a challenging environment, manage stressful situations, and quickly resolve urgent conflicts.

#LI-Onsite

#LI-KS1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $73,250 - $111,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.

Apply Now

Refine Your Search

customer support & client services managers jobs in wisconsin

Customer Service Supervisor

Customer Service Department Manager

Customer Service Management Trainee

Customer Service Team Lead

Customer Service Manager, Airport Customer Experience

CS Manager (Customer Service Assistant Mgr.) – Hybrid (WI-Madison) R0058426

DMV Field Services Supervisor – Appleton

Customer Care Supervisor - Commercial Lines

Member Experience Coordinator

Workforce Forecasting Manager

Senior Customer Operations Manager

Service Manager

Customer Service Team Lead - Bilingual

Member Experience Lead

Manager, Customer Success

Customer Operations Manager

Lead, Customer Svc

Director, Customer Success

Call Center Manager

Team Lead - Global Solutions Onboarding

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