Top 5 Desktop support technician ii Jobs in Wisconsin

IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
FIELD SERVICE TECH II - INFORMATION TECHNOLOGY
ASPIRUS HEALTH —Wausau, WI
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Paid time off
7d
IT Support Specialist II
HEARTLAND BUSINESS SYSTEMS LLC —Little Chute, WI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

FIELD SERVICE TECH II - INFORMATION TECHNOLOGY
ASPIRUS HEALTH —Stevens Point, WI
Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems. The IT Field Services Technician will provide end-…
7d
Teach, Learn, & Tech Spec II
University of Wisconsin–Milwaukee —Milwaukee, WI
Designs, develops, organizes, maintains, and consults on instructional materials, activities, curricula, and assessment resources in accordance with current…
$57,500 - $67,500 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Quick Apply
Desktop Support Technician II
iT1 —Columbus, OH
You'll provide hands-on and remote technical assistance, support executive leadership and VIP users, troubleshoot critical technology issues, and ensure…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support technician ii in wisconsin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician ii jobs near wisconsin

IT Support Specialist jobs in Little Chute, WI

Senior Field Technician jobs in Alameda, CA

Senior Living Executive Director jobs in Houston, TX

Senior Field Technician jobs in Lafayette, CO

Oil Field Office jobs in Oklahoma City, OK

Senior Transportation jobs in Philadelphia, PA

Senior Field Technician jobs in Chicago, IL

Sterile Processing Technician jobs in High Point, NC

Senior Field Technician jobs in Wenonah, NJ

Senior It Technician jobs in Cincinnati, OH

It jobs in Austin, TX

Senior Accountant jobs in Phoenix, AZ

Senior It Technician jobs in Phoenix, AZ

Senior It Technician jobs in Cedar Park, TX

Behavior Technician jobs in Dover, DE

Senior It Technician jobs in Newton, NC

Child Development Specialist jobs in San Diego, CA

It Support Specialist jobs in Albany, NY

It Support Specialist jobs in Syracuse, NY

It Support Specialist jobs in Orlando, FL

IT Support Desk Technician II

HEARTLAND BUSINESS SYSTEMS LLC -
Pewaukee, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

Quick Apply

Refine Your Search

desktop support technician ii jobs in wisconsin

IT Support Desk Technician II

FIELD SERVICE TECH II - INFORMATION TECHNOLOGY

IT Support Specialist II

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for desktop support technician ii in wisconsin

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected