Appeals & Grievances Specialist I
Generac Power Systems Inc —Waukesha, WI
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Appeals & Grievances Specialist I
Generac Power Systems Inc —Waukesha, WI
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Account Advocate
Generac Power Systems Inc —Pewaukee, WI
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
11d
Tool & Die Maker II Journeyman - 2nd Shift
Generac —Whitewater, WI
- $37.10 an hour
- Full-time
- Microsoft Outlook
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Tool & Die Maker II Journeyman - 1st & 2nd shift
Generac —Whitewater, WI
- From $37.10 an hour
- Full-time
- Microsoft Outlook
- Customer service
- 5 years
- Health savings account
- Health insurance
Quick Apply
Tool & Die Maker - 1st Shift
Generac Power Systems Inc —Beaver Dam, WI
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Travel
Quick Apply
Assembler - 1st Shift
Generac Power Systems Inc —Beaver Dam, WI
- $20.75 - $22.25 an hour
- Full-time
- Oracle
- Schematics
- Mid-level
Quick Apply
2d
Generator Tester
Generac Power Systems —Beaver Dam, WI
- $19.50 - $23.00 an hour
- Full-time
- Oracle
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Material Handler – 1st shift
Generac Power Systems Inc —Beaver Dam, WI
- $20.75 - $22.25 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
4h
Assembler – 2nd shift
Generac Power Systems Inc —Beaver Dam, WI
- $20.75 an hour
- Full-time
- Oracle
- Schematics
- Mid-level
Quick Apply
2d
Paint Hanger - 1st Shift
Generac Power Systems Inc —Beaver Dam, WI
- $21 - $23 an hour
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
Quick Apply
2d
Painter - Weekend Shift
Generac Power Systems Inc —Beaver Dam, WI
- $21 - $26 an hour
- Full-time
- Oracle
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
2d
Material Handler Team Lead - 2nd Shift
Generac —Richfield, WI
- From $25.85 an hour
- Weekends as needed
- Oracle
- Computer literacy
- Basic math
- Health savings account
- Health insurance
Quick Apply
11d
Material Handler
Generac Power Systems Inc —Sussex, WI
- Full-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Sales Operations Support Specialist I
Generac Power Systems Inc —Sussex, WI
- Full-time
- Continuous improvement
- Experience equivalent to degree accepted
- 1 year
Quick Apply
11d
Parts Shipper - Weekend Shift (Sat-Mon)
Generac Power Systems Inc —Janesville, WI
- $18.85 - $21.85 an hour
- Full-time
- ERP systems
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
2d
Machine Operator - Weekend Day Shift
Generac Power Systems Inc —Oshkosh, WI
- $28.60 - $32.85 an hour
- Full-time
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
Quick Apply
Parts Shipper - 2nd Shift
Generac Power Systems Inc —Janesville, WI
- $19.10 - $21.35 an hour
- Full-time
- ERP systems
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
3d
Assembler I - 1st Shift
Generac Power Systems Inc —Oshkosh, WI
- $22.60 an hour
- Overtime
- Schematics
- Basic math
- Ability to lift 50 pounds
Quick Apply
Material Handler I (Plant) - 1st Shift
Generac Power Systems Inc —Jefferson, WI
- $20.85 an hour
- Full-time
- Computer literacy
- Basic math
- ERP systems
Quick Apply
4d

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Appeals & Grievances Specialist I

Generac Power Systems Inc -
Waukesha, WI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
De-escalation techniques
Microsoft Teams
Technical Proficiency

Full Job Description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

Appeals & Grievances Specialist

Primary Purpose

The Appeals & Grievances Specialist plays a critical role in delivering exceptional customer care by managing escalated customer concerns and grievances in a timely and professional manner. This position is responsible for providing accurate information, effective communication, thorough investigation, and issue resolution while working under general supervision with guidance from leadership and senior Appeals & Grievances Specialists.

Major Responsibilities

Case Resolution

Handle escalated customer calls and cases that are beyond the scope of the Customer Support Team or require in-depth investigation, coordination, and follow-up with customers and/or service providers.
Partner closely with Generac’s Dealer Network to drive timely and effective resolutions.
Investigate customer questions and concerns, documenting findings and outcomes accurately.
Collaborate with internal cross-functional teams, including Technical Support, Social Media, and other departments, to resolve customer issues.
Coordinate externally with organizations such as the Better Business Bureau (BBB), Consumer Product Safety Commission (CPSC), and other agencies as needed.
Maintain knowledge of air-cooled products through ongoing training and professional development.
Provide accurate, timely, and professional information to customers.
Manage assigned caseloads to ensure work is completed within established deadlines and service-level expectations.
Follow up with customers, Generac’s Dealer Network, and other stakeholders throughout the resolution process.
Escalate cases to leadership when customers are unwilling to accept the resolution provided.
Support positive customer experiences by evaluating situations objectively and responding with professionalism, empathy, and sound judgment.

Minimum Qualifications

Education

Associate degree or equivalent combination of education and experience.

Experience

6 months of litigation support experience or equivalent.
6 months of legal research experience or equivalent.
6 months of legal case management experience or equivalent.
1 year of experience in escalations, dispute resolution, claims management, or a related customer service function.

Knowledge, Skills & Abilities

Strong time management skills with the ability to manage changing priorities and workloads.
Ability to remain calm and professional while de-escalating customers in high-pressure situations.
Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Excellent verbal, written, and presentation communication skills.
Strong attention to detail and ability to work independently or collaboratively within a team environment.
Exceptional customer service skills.
Basic problem-solving and critical-thinking abilities.
Ability to evaluate situations objectively and respond with empathy and professionalism.
Proven ability to manage workload efficiently while meeting deadlines and service-level objectives.
Ability to perform effectively in a professional work environment.
Technical aptitude and the ability to develop troubleshooting skills.

Preferred Qualifications

Education

Bachelor's degree or equivalent combination of education and experience.

Experience

Experience using SAP or a similar ERP system.
Experience managing cases within Salesforce.

Knowledge, Skills & Abilities

Bilingual capabilities preferred.

Physical Requirements and Working Conditions

Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Quick Apply

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We believe power is a promise - a shared commitment to be there for others when it matters most.

Appeals & Grievances Specialist

Primary Purpose

Major Responsibilities

Case Resolution

Minimum Qualifications

Education

Experience

Knowledge, Skills & Abilities

Preferred Qualifications

Education

Experience

Knowledge, Skills & Abilities