Introduction
This standard procedure establishes and describes the essential function, authority, duties, responsibilities, job requirements, and performance criteria of the aquatics maintenance technician position for Chula Vista Resort.
Functional Role
The basic function of the waterpark maintenance position is to monitor and ensure the proper function and condition of all waterpark related items.
Reporting Relations
Directly Reports to: Aquatics Maintenance Supervisor
Indirectly Reports to: Aquatics Manager on Duty
Direct Report(s): None
Responsibilities and Duties
The primary responsibilities and duties of this position consist of, but are not limited to, the following:
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Willingness to take the most effective role deemed necessary by supervisors or managers.
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Performing repairs and work orders for the aquatic facilities.
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Maintaining the operational effectiveness of the aquatic facilities.
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Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
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Safeguarding the confidentiality of customer, company and employee information.
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Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
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Maintaining a cooperative working relationship with guests and the entire staff.
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Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
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Handling difficult situations tactfully.
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Consistently showing the ability to recognize and address priorities.
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Meeting deadlines for time-sensitive activities.
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Completing all obligations in a timely, efficient manner.
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Maintaining a well-groomed, professional appearance appropriate for the position and the situation.
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Creating the highest customer satisfaction possible by:
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Ensuring you provide prompt, friendly, quality service
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Using proper language to guests and subordinates, both in person and over the radios.
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Having complete knowledge of the areas of your operation.
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Having a clean, sanitary, organized work station.
Educational Requirements:
Required: None
Preferred: High School Diploma, CPO (Certified Pool/Spa Operator – certification may be obtained through Chula Vista Resort)
Experience Requirements:
Required: None
Preferred: One year in a maintenance role
Skills, knowledge and Abilities:
Knowledge of all facets of resort including guest relations, as they apply to Chula Vista Resort, is required. The ability to work with other people effectively in a staff position is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must have the ability to clearly define objectives.
Helpful in this position are generalized or specialized skills, such as: carpentry, painting, drywall repair, electrical, plumbing, HVAC, pool and water quality maintenance, etc.
Physical Requirements:
Body Positions: Sitting, standing for long periods of time, walking, bending, and kneeling.
Body Movements: Walking, climbing stairs, turning head and torso, bending arms, wrists, and fingers.
Body Senses: Must have full use of eyes and ears, full power of speech.
Must be able to effectively communicate in English, both verbally and in writing, well enough to give instructions, relay information, and to communicate with customers, vendors, and staff.
Must be able to perform routine mathematic calculations.
