Top 439 Shift manager Jobs in Wise Va

Manager, Contact Center
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $65,440 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Mileage reimbursement
- Health savings account
Quick Apply
9d
Shift Manager
McDonald’s —Wise, VA
- Part-time
- 18 years or older
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Shift Supervisor
CVS Health —Norton, VA
- $16 - $23 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
7d
Manager, Sales
All Points Broadband —Virginia
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- Health savings account
- Health insurance
Sales Manager
Acculevel Inc. —Virginia
- Full-time
- Background check
- Management
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
3d
Sr. Manager Manufacturing Engineering
Kraft Heinz Company —Virginia
- $120,800 - $151,000 a year
- 5 years
- Bachelor of Science
- Engineering
- AD&D insurance
- Paid holidays
6d
Account Manager
Rent A Center —Whitesburg, KY
- $525 - $600 a week
- Full-time
- Background check
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
PROJECT MANAGER
Melwood —Virginia
- Full-time
- Background check
- Microsoft Excel
- 5 years
Quick Apply
Technical Product Compliance Manager
Tate Access Floors Inc —Saint Paul, VA
- $80,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Tax Manager
My CPA Coach —Virginia
- $90,000 - $150,000 a year
- Full-time
- Remote
- CPA
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Contracts Manager, Digital Modernization Sector
Leidos —Virginia
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- Microsoft Outlook
13d
Configuration Manager
Leidos —Virginia
- $69,550 - $125,725 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Master's degree
3d
Configuration Manager
Leidos —Virginia
- $69,550 - $125,725 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Master's degree
3d
vAuto Regional Sales Manager
Cox Automotive —Virginia
- $78,500 - $117,700 a year
- Full-time
- Dealership
- Customer service
- Merchandising
- Paid jury duty
- Paid holidays
3d
Part Time Remote Psychiatric Nurse Practitioner - Fee For Service
Thrive Counseling, LLC —Virginia
- $65,000 - $94,000 a year
- Email
- Remote
- Nursing
- Psychiatry
- Adults
- 401(k) matching
- Paid orientation
Quick Apply
2d
Customer Service Associate (Part-Time)
Secure Self Storage, Inc. —Wise, VA
- $14.45 - $16.00 an hour
- Part-time
- Customer service
- Computer literacy
- High school diploma or GED
- Flexible schedule
Quick Apply
Store Manager in Training
CVS Health —Norton, VA
- $18.50 - $23.88 an hour
- Full-time
- Sales
- Inventory management
- Writing skills
- Health insurance
- Dental insurance
Shift Manager
Wendy's —Wise, VA
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Team management
Quick Apply
Assistant Manager I
Dollar Tree —Wise, VA
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
SHIFT SUPERVISOR (FULL TIME)
Chartwells HE —Wise, VA
- $16 - $17 an hour
- Urgently hiring
- Background check
- Mid-level
- University
- Commuter assistance
- Disability insurance
Quick Apply

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shift manager jobs near wise va

Manager, Contact Center

Medical Transportation Management (MTM, Inc.) -
Norton, VA

Quick Apply

Job Details

Full-time
$65,440 - $80,000 a year
9 days ago

Benefits

Mileage reimbursement
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Managerial strategic planning
Confidential information handling
Microsoft Excel
Microsoft Outlook
Recruitment process management
Team supervision
Managing teams in a customer support role
Coaching
Presentations for conferences or internal meetings
High school diploma or GED
Disciplinary action management
Team development
Recruitment and selection
Video conferencing software
Mentoring
Recruiting
Video conferences (communication methods)
Call center management
Team motivation (leadership skill)
Staffing management
Video conferencing systems operation
Analytics

Full Job Description

What will your job look like?

The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high-volume Contact Center (CC) providing expertise and customer service support to contact center staff. The Manager, Contact Center (CC) will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.

This position is located on-site in Norton, VA.

What you’ll do:

Provide leadership and management of direct and non-direct reports
Meet/exceed Contact Center performance expectations and goals
Meet Contact Center and financial objectives by estimating requirements, preparing an annual budget and analyzing variances
Work with the Operations team to ensure Contact Center team members are setting the most appropriate, lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible
In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals
Analyze statistical Contact Center data, as well as Dispatch data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans
Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed
Oversee the completion of various tasks assigned to Contact Center staff
Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork
Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies
Provide support on special projects, as needed

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D. equivalent
5+ years of previous leadership or supervisory experience required, or equivalent related experience; at least 3 of those years in a leadership role within a Contact Center
Experience in coaching, mentoring and fostering a positive work environment
Experience communicating in a digital setting with all levels of employees
Experience with recruiting, hiring and discipline management

Skills:

Strong leadership, mentoring and coaching skills
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
Maintain a strong knowledge of products and services
Efficiently executes tasks to achieve desired results
Strong analytical and strategic planning skills
Strong presentation skills; can speak across various forums and communicate to all levels of employees
Strong organizational skills
Ability to motivate and supervise people toward high productivity
Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies
High degree of accuracy, confidentiality, and the ability to work in a fast paced environment
Ability to multi-task and utilize Contact Center systems
Ability to maintain high level of confidentiality
Excellent communication skills, including navigating video technology
Proficient computer skills including Microsoft Outlook, Word, and Excel

Even better if you have...

College degree in a related field preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: $65,440

Salary Max: $80,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in wise va

Manager, Contact Center

Shift Manager

Shift Supervisor

Manager, Sales

Sales Manager

Sr. Manager Manufacturing Engineering

Account Manager

PROJECT MANAGER

Technical Product Compliance Manager

Tax Manager

Contracts Manager, Digital Modernization Sector

Configuration Manager

Configuration Manager

vAuto Regional Sales Manager

Part Time Remote Psychiatric Nurse Practitioner - Fee For Service

Customer Service Associate (Part-Time)

Store Manager in Training

Shift Manager

Assistant Manager I

SHIFT SUPERVISOR (FULL TIME)

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