Top 51 Customer support & client services managers Jobs in Wixom, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Customer Service Manager-Automotive Manufacturing
Legacy Personnel Solutions —Canton, MI
- $55,000 - $65,000 a year
- Full-time
- Management
- 5 years
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
4d
CX Coach - Sales
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Classroom
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Customer Support Supervisor
Pella Corporation —Auburn Hills, MI
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
Quick Apply
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Customer Service Supervisor
GFL Environmental —Southfield, MI
- 7 years
- Computer Science
- Mid-level
Call Center Supervisor
YOUNGWILLIAMS INC —Livonia, MI
- $23 an hour
- Full-time
- Mid-level
- Computer skills
- 1 year
13d
Service Concierge
Victory Toyota of Canton —Canton, MI
- $75,000 a year
- Full-time
- Dealership
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Director, Customer Support
VEHLO PURCHASER LLC —Troy, MI
- Extended hours
- Hybrid work
- Background check
- Bachelor's degree
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
Client Service Leader
Gallagher Benefit Services —Bloomfield Hills, MI
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
13d
Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Insurance Customer Service Manager
Allied Insurance Managers Inc. —Rochester Hills, MI
- $85,000 - $105,000 a year
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
14d
Client Operations Manager
NSF International —Ann Arbor, MI
- 5 years
- Office
- Analysis skills
Client Management Leader I
Help at Home —Dearborn, MI
- $63,500 - $76,000 a year
- Full-time
- Office
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
10d
Call Center Quality Coordinator I
Ryder System —Novi, MI
- $15.25 an hour
- Urgently hiring
- Computer science
- Computer Science
- High school diploma or GED
- Paid parental leave
- Paid holidays
9h
Customer Experience Manager
New Vintage USA (NVU) —Oak Park, MI
- From $28 an hour
- Full-time
- Word processing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Customer Experience Manager
Guardian Glass —Auburn Hills, MI
- ERP systems
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account

I want to receive the latest job alert for customer support & client services managers in wixom, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near wixom, mi

Customer Experience Manager jobs in Auburn Hills, MI

Call Center Supervisor jobs in Livonia, MI

Customer Service Manager jobs in Canton, MI

Client Services jobs in Oklahoma City, OK

Client Services jobs in Columbia, MD

No Experience Social Services jobs in New York, NY

Client Services jobs in Seattle, WA

Client Relationship Manager jobs in Boston, MA

Client Services jobs in New Haven, CT

Non Client Facing Project Manager jobs in Remote

Social Services jobs in Mecklenburg County, NC

Project Manager jobs in Madison, WI

No Experience Construction jobs in Spokane, WA

Trading Support Customer jobs in Remote

Customer Experience Manager jobs in Buffalo, NY

Customer Experience Manager jobs in Albemarle, NC

Customer Experience Manager jobs in St. Louis, MO

Customer Experience Manager jobs in Milwaukee, WI

No Experience Office Assistant jobs in Fullerton, CA

Vanderbilt University Medical Center jobs in Tullahoma, TN

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer support & client services managers jobs in wixom, mi

Contact Center Team Lead (local only considered)

Customer Service & Sales Administration Manager

Customer Service Manager-Automotive Manufacturing

CX Coach - Sales

Customer Support Supervisor

Team Lead, Customer Support

Customer Experience (CX) Customer Care, Ford Energy

Customer Service Supervisor

Call Center Supervisor

Service Concierge

Director, Customer Support

Client Service Leader

Client Onboarding Manager

Insurance Customer Service Manager

Senior Customer Service Manager

Client Operations Manager

Client Management Leader I

Call Center Quality Coordinator I

Customer Experience Manager

Customer Experience Manager

I want to receive the latest job alert for customer support & client services managers in wixom, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected