Top 12 Desktop support technician Jobs in Wixom, Mi

ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
End User Support Technician
J.D. Power —Troy, MI
- $60,000 - $65,000 a year
- Email
- Computer Science
- Mid-level
- Office
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
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Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
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3d
IT Systems Engineer - Tier 3
STACK Cybersecurity —Livonia, MI
- $80,000 - $120,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
IT Support Technician - Microsoft 365, AD & Migration Support
Proactive Technology Management —Southfield, MI
- Full-time
- Hybrid work
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Information Solutions Technician
Hospice of Michigan —Ann Arbor, MI
- Full-time
- Computer Science
- English
- Research
Quick Apply
Lead Data Center Cabling Technician
Align Communications —Ann Arbor, MI
- Extended hours
- Construction site
- Mid-level
- Travel
- Paid training
- Paid time off
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Fleet Technician 2 (Experienced)(Nights)
PepsiCo Beverages North America —Pontiac, MI
- $32.55 an hour
- Evening shift
- CDL B
- ASE Certification
- 18 years or older
- Health insurance
- Dental insurance
3d

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IT Help Desk Technician
GENERAL RV CENTER —Wixom, MI
2-4 years' of help desk experience. General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in…
10d
IT Support Specialist
Firebolt Group Inc —Wixom, MI
This is a hands-on, on-site role providing first-line technical support to approximately 65 employees across our office, manufacturing, and warehouse operations…
$50,000 - $65,000 a year
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5d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
Desktop Support Technician
NTT Ltd —Pataskala, OH
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated…
$30 - $38 an hour
10d

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desktop support technician jobs near wixom, mi

ONSITE IT SUPPORT TECHNICIAN

QUANTUM SERVICES GROUP LLC -
Auburn Hills, MI

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Job Details

Full-time
$50,000 - $55,000 a year

Qualifications

Technical support via phone
Serving clients
IT user and group management
GPO
Phone communication
In-person customer service
Equipment troubleshooting
Driver's License
Telephone systems
Typing
Proofreading
Client interaction via phone calls

Full Job Description

Position Description: JOB TITLE: Onsite IT Support Technician (Tier 1)

STATUS: Full-Time

REPORTS TO: Team Lead

LOCATION: Client Site (Plymouth, MI) — 80% | QSG Office (Auburn Hills, MI) — 20%

SCHEDULE: Monday–Friday, 8:00 AM – 5:00 PM

SUMMARY: The Onsite IT Support Technician is part of the QSG Support Team and serves as one of the onsite technical resources for a designated client location in Plymouth, Michigan. This role is responsible for handling incoming service requests and providing hands-on technical support to end users at the client site, while maintaining QSG’s standard of excellent customer service. This position reports to the client site 80% of the time and to the QSG office in Auburn Hills, Michigan 20% of the time. Please note: Initial training will take place at the QSG Auburn Hills office for the first few weeks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary.

Report to the client site (Plymouth, MI) or QSG Office (Auburn Hills, MI) as scheduled
Serve as an onsite point of contact for end-user technical support requests
Provide technical support at the network level: WAN and LAN connectivity, routers, switches, access points, firewalls, and security appliances
Support Microsoft core business applications and operating systems, including Office 365, Windows 10/11, and Active Directory
Ensure proper function of users’ computers, software, and peripherals
Implement and support remote access solutions including VPN and Remote Desktop
Monitor and resolve alerts from the remote monitoring and management (RMM) system via service tickets
Administer, secure, and maintain hardware and software at the client site
Diagnose and resolve technical problems within the client’s environment
Document hardware changes, orders, and all client interactions in the ticketing system following Standard Operating Procedures
Enter all work, time, and expenses as service tickets in the ticketing system as they occur
Communicate proactively with clients regarding incident progress, timelines, and planned changes or outages
Escalate service requests that require higher-tier support
Follow and contribute to Standard Operating Procedures; help build a shared team knowledge base
Support the development of new hardware and software deployments
We believe in documenting all our work and contact with clients. We follow Standard Operating Procedures and create new ones as necessary. We build a shared consciousness and work as an integrated team.

CRITICAL DEMANDS include the following. Other duties may be assigned as necessary.

Flexibility to provide continued client support after-hours when necessary, in office or client site

Must have reliable transportation and a valid driver’s license

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must take initiative to learn and understand process and workflow
Excellent troubleshooting and diagnosis skills for technical issues
Experience with Active Directory and Group Policy management
Strong interpersonal skills including telephony, active listening, and client-care
Excellent customer service skills and phone etiquette
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in an ever-changing environment
Typing and proofreading skills to ensure quick and accurate entry of service request details

EDUCATION and/or EXPERIENCE:

Associate’s and/or Bachelor's Degree in Computer Science or related field (preferred)

Active Directory controlled Windows environments: 1 year (preferred)

Network configuration and troubleshooting experience (preferred)

Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications)

Proficient in Microsoft applications and computer hardware

Prior help desk experience preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

ABOUT QSG:

At QSG, we pride ourselves on a collaborative office atmosphere, driven to provide the most reliable Managed Services to every client. We treat each client like the only client.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

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Refine Your Search

desktop support technician jobs in wixom, mi

ONSITE IT SUPPORT TECHNICIAN

End User Support Technician

Entry Level MSP Technician (Help Desk)

Level 1 IT Support Technician

IT Systems Engineer - Tier 3

IT Support Technician - Microsoft 365, AD & Migration Support

Service Desk Technician Level 2

Information Solutions Technician

Lead Data Center Cabling Technician

Fleet Technician 2 (Experienced)(Nights)

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