Top 14 Hotel guest service representative Jobs in Woburn Ma

Guest Service Representative- shifts 7am-3pm, 3pm-11pm
Extended Stay America —Saugus, MA
- $18.25 an hour
- Part-time
- Hotel
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
Night Audit
Hyatt Regency Boston —Boston, MA
- $31.35 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
2d
Hotel Guest Service Representative
Hampton Inn Bedford Burlington —Billerica, MA
- $19 an hour
- Weekends as needed
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Night Auditor
MCR Hotels —Peabody, MA
- $19 - $23 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (Producer)
The Verb Hotel —Boston, MA
- $21 an hour
- Full-time
- Inventory management
- Writing skills
- Basic math
Quick Apply
Attendant Spa/Health Club
Seaport Hotel —Boston, MA
- Up to $26.50 an hour
- Part-time
- CPR Certification
- English
- Hotel
Manager Guest Services
Seaport Hotel —Boston, MA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
10d
Front Desk Agent
MCR Hotels —Peabody, MA
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk
RRI West —Salem, NH
- $20 - $21 an hour
- Weekends as needed
- Spanish
- OSHA
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Full Time Front Desk Agent
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
This role requires answering guest inquiries and resolving requests or complaints in a safe manner, adhering to all company policies, brand standards, and…
From $18 an hour
Quick Apply
7d
Front Desk Agent
Marriott International, Inc —Boston, MA
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert…
$31.42 an hour
6h

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
$15.00 - $16.50 an hour
Quick Apply
1d
Overnight Front Desk (Auditor - Full-Time)
Hyatt Regency Columbus —Columbus, OH
Responsible for the oversight of specific night audit duties including checking and correcting the hotel’s guest ledger, ensuring cash, check or credit card…

Show more jobs in cities nearby

I want to receive the latest job alert for hotel guest service representative in woburn ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel guest service representative jobs near woburn ma

Guest Service Agent jobs in Boston, MA

Front Desk Agent jobs in Boston, MA

Night Auditor jobs in Boston, MA

Guest Service Agent jobs in Maui, HI

Guest Service Agent jobs in Union, NJ

Airline Customer Service Agent jobs in Charlotte, NC

Guest Service Agent jobs in St. Louis, MO

Ramp Agent jobs in Tucson, AZ

Guest Service Agent jobs in Cypress, CA

Automotive Service Advisor jobs in Houston, TX

Airport Passenger Service Agent jobs in Denver, CO

Maintenance Supervisor jobs in Austin, TX

Hotel Front Desk Supervisor jobs in Philadelphia, PA

Hotel Front Desk Supervisor jobs in San Francisco, CA

Hotel Front Desk Supervisor jobs in Bend, OR

Housekeeping Supervisor jobs in Switzerland, FL

Hotel Indigo Vancouver Dwtn jobs in Vancouver, WA

Hotel Front Desk Supervisor jobs in Lenexa, KS

Help Desk jobs in Philadelphia, PA

Guest Service Agent jobs in New York, NY

Guest Service Representative- shifts 7am-3pm, 3pm-11pm

Extended Stay America -
Saugus, MA

Quick Apply

Job Details

Part-time | Full-time
$18.25 an hour

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Guest reservation booking
Hotel and accommodations payment processing
Hotel policy compliance
Maintaining an organized workspace
Accounts receivable management
Hotel quality control
Routine inspections
Answering guest questions
Hotel quality assurance
Compliance with security regulations
Hotel public area cleaning
Buffet setup
Laundry
Handling customer service requests
Hotel room cleaning
Phone call management
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Hotel safety procedures
Conducting sales calls
Entry level
Hotel housekeeping

Full Job Description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
Setup, maintain, and takedown of breakfast display in timely manner.
Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property is meeting brand standards.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

Engage in cross training in housekeeping and laundry areas to provide assistance as needed.

Other tasks as assigned by the management team.

BENEFITS

Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
- Short-Term Disability
- Buy-Up Long-Term Disability
- Supplemental Life Insurance
- Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering dicsounts to major companies

Compensation
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

XJ6

Quick Apply

Refine Your Search

hotel guest service representative jobs in woburn ma

Guest Service Representative- shifts 7am-3pm, 3pm-11pm

Night Audit

Hotel Guest Service Representative

Night Auditor

Front Desk Agent (Producer)

Attendant Spa/Health Club

Manager Guest Services

Front Desk Agent

Hotel Front Desk

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for hotel guest service representative in woburn ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected