Top 408 Helpdesk support Jobs in Wood Ridge Nj

IT Help Desk Support
Swatch Group —Secaucus, NJ
- $80,000 - $85,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
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3d
Desktop Support Technician
L3Harris Technologies —Clifton, NJ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
2d
Remote Help Desk Support Specialist
Qureos Inc —New York, NY
- $32 - $35 an hour
- Full-time
- Remote
- 11+ years
- Mid-level
- Analysis skills
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Customer Service Representative - Client Onboarding and Support
Handled Inc. —Carlstadt, NJ
- $22 - $30 an hour
- Email
- Google Workspace
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Desktop Support Specialist
Computer Aid, Inc. —Newark, NJ
- $28 - $32 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Technician / Associate IT Specialist
Geek Girls IT Services —Teaneck, NJ
- $25 - $28 an hour
- Full-time
- Hybrid work
- Background check
- Research
- Travel
- Health insurance
- Paid time off
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8d
Start Your Aviation Career | Customer Service Agent
Jet Aviation —Teterboro, NJ
- $22 - $23 an hour
- Office
- In-person
- Restaurant experience
- Disability insurance
- Dental insurance
11d
Work in Basketball!-Help Desk Technician
Sportsmedia Technology Corp —Secaucus, NJ
- $18 - $24 an hour
- Weekends as needed
- Office
- Windows
- Communication skills
Quick Apply
IT Help Desk
Flavor & Fragrance —Mahwah, NJ
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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MSP Level 2 IT Support and Help Desk
King Tech Repair —Wood-Ridge, NJ
- Up to $75,000 a year
- Full-time
- Azure
- Customer service
- Mid-level
- Health insurance
- Paid time off
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Technical Support II
AAA Northeast —Fairfield, NJ
- $27.25 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Mid-level
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IT Help Desk
eMazzanti Technologies —Hoboken, NJ
- Full-time
- Computer Science
- Computer literacy
- Windows
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Customer Support Specialist
Sarkli-Repechage Ltd —Secaucus, NJ
- $23 - $26 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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5d
Cloud MSP IT Help Desk Support
King Tech Repair —Wood-Ridge, NJ
- Up to $75,000 a year
- Full-time
- Mid-level
- Windows
- Driver's License
- Health insurance
- Paid time off
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Service Desk Technician
Floor and Decor Outlets of America, Inc. —Paramus, NJ
- $23.50 - $36.50 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
Quick Apply
5d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Deputy Director of Technology
Center for Alternative —Brooklyn, NY
- $80,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- 403(b) matching
- Paid holidays
Quick Apply
Applied AI Architect, GTM
Braze —New York, NY
- $123,000 - $217,000 a year
- 6 years
- System design
- Product management
- Paid parental leave
- Health insurance
Quick Apply
SharePoint Support Specialist
New York City Council —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
VOIP/MDM Operations Lead
TEKsystems —New York, NY
- $55 - $60 an hour
- Temporary
- 5 years
- Office
- Team management
- Commuter assistance
- Health savings account
2d

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helpdesk support jobs near wood ridge nj

IT Help Desk Support

Swatch Group -
Secaucus, NJ

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Job Details

$80,000 - $85,000 a year
3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid time off
Paid military leave
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Customer follow-ups
Computer operation
Email customer support
Microsoft Outlook
Smartphone (troubleshooting support)
Project management experience in technology
Phone communication
Procedural guides
Laptop (troubleshooting support)
Hardware maintenance
Direct client contact
VoIP administration
Windows
Printer (troubleshooting support)
Help files
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
WAN
Software documentation
Microsoft Teams
Phone call management
Technical support via email
Desktop administration
Developing technical user guides
Peripheral hardware support
Cross-functional communication

Full Job Description

The company

The Swatch Group is the number one manufacturer of finished watches in the world. The Group is active in the manufacture of finished watches, jewelry, and watch movements and components.

It produces nearly all of the components necessary to manufacture the watches sold under its 16 watch brands and the multi-brand Tourbillon and Hour Passion retail labels, as well as the entire Swiss watchmaking industry.

In addition, it operates its own worldwide network of distribution organizations. The Swatch Group is also a key player in the electronic systems sector.

Job description

IT Help Desk Support – Information Technology Team

Provide first-level and second-level technical support to retail stores, distribution/service center, corporate office employees, and remote users.
Diagnose, repair, and replace desktop, laptop, POS, printer, and peripheral hardware to minimize business downtime.
Install, test, configure, and deploy new workstations, POS systems, printers, and software applications.
Comfortable traveling to retail sites for new and renovated retail locations, including user training and system orientation.
Support and troubleshoot Cegid POS applications, ensuring seamless retail operations.
Manage software licenses, IT assets, and inventory records to maintain compliance and accurate tracking.
Resolve email and mobile device issues across Microsoft Outlook, Microsoft 365, iOS, and IOS App Platforms.
Troubleshoot network connectivity issues involving LAN/WAN, wireless networks, VPN connections, and retail store communications.
Support remote workforce users through remote access tools, assisting with hardware, software, and system upgrades.
Serve as a point of contact for IT service requests received via phone, email, ticketing systems, and Microsoft Teams.
Administer Active Directory user accounts, password resets, security group management, and account maintenance.
Perform basic network, system, and application troubleshooting to identify and resolve operational issues.
Coordinate service requests and escalations with internal IT teams, External vendors, and third-party support providers.
Execute workstation hardware refreshes and software upgrades to ensure system reliability, performance, and security compliance.
Participate in rotating on-call support schedules, providing after-hours and weekend technical assistance for retail operations.
Use of ServiceNow for documentation of incidents, resolutions, hardware inventory, and support procedures.
Travel to retail locations may be required up to 15% of the time

Profile

Experienced IT Support professional with strong expertise in Help Desk operations, end-user support, and troubleshooting across Retail, Distribution/Service Center, and corporate office. Skilled in supporting Desktop/Laptops, POS hardware, Mobile Devices, software applications, networking and email systems. Proven ability to install, configure, upgrade, and maintain hardware and software solutions while ensuring minimal business disruption. Knowledgeable in license management, remote support tools, and basic network administration. Recognized for strong analytical, problem-solving, and customer service skills, with the ability to efficiently diagnose and resolve technical issues for diverse user populations.

Professional requirements

Education and Experience Requirements

Bachelor’s degree preferred in Information Technology, Computer Science or related field or equivalent experience.
Must have knowledge and experience working with operating system environments, especially MS Windows 11, Microsoft Teams.
Must have knowledge and experience working in desktop environment and with MS Office Suites and Office 365 including outlook configurations.
4-5+ years’ experience in technical support of Retail Environment and Offices.
Ability to handle multiple customer issues and tasks simultaneously
Must have a good understanding of computer systems (HP and Dell), Mobile Devices and other technical products.
Knowledge of Apple Products is a plus.
Must have excellent verbal and written skills; strong interpersonal skills.
Must be organized, accurate, thorough, and able to monitor work for quality
Technical Certifications are a plus.

Physical Requirements:

This position requires the IT Help Desk Support to have the ability to operate computer equipment, climb, bend, stoop, reach, lift, and move and/or carry equipment which may be more than 25-50 pounds including computers, monitors, printers, scanners, and POS hardware. Finger dexterity may be required to operate a computer keyboard and calculator.

Additional Skill Requirements:

Extensive knowledge of Windows operating systems, workstation support, and desktop administration
Strong experience with Desktop/Laptop hardware, printers and thermal printers, peripherals, password management, and user account administration.
General WAN / LAN, data communications, telecommunications and VoIP phones.
General PC software products, file conversions & usage knowledge.
Skilled at creating and documenting technical procedures, user guides, and step-by-step instructions for end users.
Strong analytical and problem-solving abilities with a proven track record of independently resolving technical issues.
Proactive in preparing hardware, software, accounts, and system access requirements for employees onboarding and offboarding.
Excellent customer service skills.
Very good communication, interpersonal and teamwork aptitude.
Demonstrate organization skills to manage multiple open calls, call backs, and follow-up with customers.
Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;
Arrive early and work late if necessary
Demonstrated professionalism, accountability, receptiveness to feedback, and commitment to teamwork
Accept constructive feedback

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive list of all job duties of the IT Help Desk Support. Duties, responsibilities and activities may change at any time with or without notice.

Benefits Program

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
Company paid life insurance and Long Term Disability
18 days of PTO per year, 1 Month PTO after 5 years
Special bucket of extended paid time for medical, parental and military leave
Holiday pay
Voluntary FSA, STD, Accident/Hospital Indemnity insurance
Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

The salary range for this position is $80,000 - $85,000, commensurate with experience

Company address

Secaucus, New Jersey 07094

Contact

Suzete Truehaft

Human Resources Manager

Job Reference: SGUS_02455

Quick Apply

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