Top 24 Customer support & client services managers Jobs in Wood River, Il

Manager Customer Service
Sensient Technologies Corporation —East Saint Louis, IL
- $120,000 - $130,000 a year
- Marketing
- Mid-level
- Office
Membership Specialist
Young Mens Christian Association —Edwardsville, IL
- $18 an hour
- Part-time
- CPR Certification
- Computer literacy
- BLS Certification
EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Customer Service Supervisor
Andy's Seasoning Inc —St. Louis, MO
- $55,000 - $75,000 a year
- 7 years
- Inventory management
- Mid-level
Quick Apply
Niebur Front Desk Opening Staff (Member Specialist)
Young Mens Christian Association —Edwardsville, IL
- $18 an hour
- CPR Certification
- Computer literacy
- BLS Certification
Customer Service Manager
Copeland —St. Louis, MO
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance
Service Supervisor
Cintas —University City, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Operations Manager
Hertz —St. Louis, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Customer Experience Director
Crossroads Courier —St. Louis, MO
- $125,000 - $135,000 a year
- Monday to Friday
- Up to 50% travel
- 5 years
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Client Contact Supervisor
Lexicon Services —St. Louis, MO
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Mentoring
- Health savings account
- Disability insurance
Quick Apply
14d
Call Center Lead Customer Service Representative (LCSR
Hudson and Associates, LLC —St. Louis, MO
- Call employer
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Kevin Pierce - State Farm Agent —Saint Charles, MO
- $50,000 - $65,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Paid time off
Quick Apply
Operations Supervisor - Parking Violations Bureau
Hudson and Associates, LLC —St. Louis, MO
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —St. Louis, MO
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Account Representative Lead
Colonial Group, Inc. —St. Louis, MO
- Full-time
- Microsoft Excel
- ERP systems
- Research
Quick Apply
14d
Director, Client Services
Kobie Marketing —St. Louis, MO
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Travel
Quick Apply
Customer Success Director – SafetySmart Platform Solutions
SoundThinking, Inc. —St. Louis, MO
- Online Application
- Bachelor of Science
- 3 years
- Analysis skills
Quick Apply
Member Services Program Manager
American Optometric Association —St. Louis, MO
- Hybrid work
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply
Manager of Inside Sales Support
Presence From Innovation LLC —Hazelwood, MO
- Full-time
- 5 years
- Office
- Business development
Quick Apply
10d

I want to receive the latest job alert for customer support & client services managers in wood river, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near wood river, il

Account Representative jobs in St. Louis, MO

Call Center Representative jobs in St. Louis, MO

Member Services Representative jobs in St. Louis, MO

Operations Supervisor jobs in St. Louis, MO

Customer Service Representative jobs in East Saint Louis, IL

Operations Manager jobs in St. Louis, MO

Customer Service Manager jobs in St. Louis, MO

Call Center Supervisor jobs in St. Louis, MO

Customer Service Supervisor jobs in St. Louis, MO

Team Leader, Investment Solutions jobs in Overland Park, KS

Investment jobs in Remote

Team Leader, Investment Solutions jobs in Tempe, AZ

Team Leader, Investment Solutions jobs in Pittston, PA

Real Estate Investment Intern jobs in San Diego, CA

Team Leader, Investment Solutions jobs in Atlanta, GA

Account Representative jobs in Windsor Heights, IA

Account Representative jobs in Des Moines, IA

Remote Patient Account Representative jobs in California

Account Executive jobs in Orlando, FL

Account Representative jobs in Cleveland, OH

Manager Customer Service

Sensient Technologies Corporation -
East Saint Louis, IL

Apply Now

Job Details

$120,000 - $130,000 a year

Qualifications

Phone communication
Coaching
Bachelor's degree
Conflict management

Full Job Description

East Saint Louis, IL, US Sauget, IL, US

Job ID 6965 Date posted June 30, 2026 Job Category Customer Service

Come join our team. Sensient is growing rapidly due to the Global Natural Color expansion! The Manager Customer Service will help us embark on this exciting $1 Billion growth journey! This exciting role has sole responsibility for management of customer service and sales administration within assigned business units.

You will manage and lead various functions: order entry and processing, customer database maintenance, customer complaint tracking and resolution, international freight forwarding, order troubleshooting/expediting, and contract review. The Customer Service Department (CSD) serves as the internal liaison to customers and has a direct impact upon our customer performance and image. The CSD also acts as an information clearinghouse between sales, marketing, and production/logistics personnel and our customers.

What You'll Do:

Provide Industry Leading Customer Service. Review daily/weekly report on open orders and available inventory to spot potential supply problems. Plan, organize, and implement corrective initiative-taking action with production scheduling and customers. Review daily/weekly telephone reports to ensure adequate Customer Service telephone coverage.
Plan, organize, and implement training for CSD personnel to improve customer service skills. This training includes telephone techniques, mastery of computer systems, customer service procedures, product information, conflict resolution, and other customer service techniques and technologies. Responsible for recruiting, selecting, and training, as well as assisting in career development of professional Customer Service Representatives (CSR). Plan, implement, and bi-annually review work plans with CSRs in accordance with guidelines.
Maintains up-to-date awareness of customer service techniques and technologies and champions the implementation of profitable service improvement opportunities. Plan, organize, implement, and check all system and procedure upgrades which lead to improved order entry, customer service, and complaint resolution. These upgrades include automated order entry systems/JDE, updated procedures, voice mail, complaint and service level data tracking and analysis, breakdown recovery systems, “up-selling” programs, and incentives, rewards, and recognition programs.
Perform an integral and active role in communications between CSD and other departments and management. Plan, organize, and implement timely written and verbal communication to CSD on such matters as pricing, availability, market trends, competitive intelligence, customer intelligence, new product and service innovations, and customer service performance and provide feedback on same to Sales and Marketing and other departments as appropriate. Assist management to acquire and maintain in-depth knowledge of all key accounts.
Interacting with other Sensient global business units is a key component of the Customer Service Manager’s role. Execute regular meetings with global Sensient affiliate sites on a weekly, monthly, and/or quarterly basis to review supply and demand.
Seek improved ways and methods to better serve internal and external customers. Champions resolution of all issues involving customer dissatisfaction. Gathers data on all customer complaints, concerns, and product returns and analyzes for root and recurring causes.

What You'll Bring:

Bachelor’s degree required with emphasis in Business Administration, Marketing, or related field. Additional training in customer service techniques and technologies is a plus. Course work in chemistry is also a plus.
Minimum five years of customer service, sales, or related business management experience in an industrial (not consumer) operation required. Previous supervisory experience also preferred. This position desires creativity, flexibility, critical thinking skills and the ability to be enterprising.
Good people skills including conflict resolution and negotiating abilities, leadership and coaching/teaching abilities, and telephone skills. Must be able to communicate effectively with customers.
Ability to comprehend corporate direction strategic and tactical plans. Must be capable of developing departmental tactical plans to support company plans and strategies.

What You'll Get:

An opportunity to collaborate with your colleagues, onsite 5 days per week.
An excellent salary, benefit offering, and development opportunities.
A thorough and effective training experience during onboarding and beyond.

The salary range for this position is $120,000 - $130,000 USD. Pay within the range is based on several factors, which may include, but are not limited to education, work experience, specialized training, and labor market conditions. In addition to salary, Sensient is proud to offer a comprehensive benefits program to support the holistic well-being of our employees and their families.

About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners, and paper products.

Equal Opportunity Employer

#LI-BW1

Apply Now

Refine Your Search

customer support & client services managers jobs in wood river, il

Manager Customer Service

Membership Specialist

EOC Team Lead

Customer Service Supervisor

Niebur Front Desk Opening Staff (Member Specialist)

Customer Service Manager

ISO Customer Service Manager

Service Supervisor

Customer Operations Manager

Customer Experience Director

Client Contact Supervisor

Call Center Lead Customer Service Representative (LCSR

Customer Service Manager - State Farm Agent Team Member

Operations Supervisor - Parking Violations Bureau

Team Lead - Global Solutions Onboarding

Account Representative Lead

Director, Client Services

Customer Success Director – SafetySmart Platform Solutions

Member Services Program Manager

Manager of Inside Sales Support

I want to receive the latest job alert for customer support & client services managers in wood river, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected