Top 10934 Membership manager Jobs in Woodbridge, Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Operations Manager, Meridian Mt Vernon
Paradigm Companies —Washington, DC
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Free parking
- Health savings account
Quick Apply
12d
Assistant Property Manager
Hines —Washington, DC
- $83,800 - $104,800 a year
- Overtime
- Mid-level
- Residential
- High school diploma or GED
Assistant Community Manager - Skyline Apartments
REDWOOD COMMUNITIES —Washington, DC
- $31.60 - $33.59 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
10d
Lead Site Operations Manager
Leidos —Washington, DC
- $92,300 - $166,850 a year
- Full-time
- Windows
- Master's degree
- 8 years
1d
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
Quick Apply
General Manager
Hyatt Centric Old Town Alexandria —Alexandria, VA
- $140,000 - $150,000 a year
- Weekends as needed
- Writing skills
- Basic math
- 3 years
- Employee discount
Quick Apply
Restaurant Operations Manager
First Watch Restaurants, Inc. —Woodbridge, VA
- Up to $65,000 a year
- Full-time
- Sales
- Mid-level
- Team management
- Disability insurance
- Health insurance
Team Manager
Louis Vuitton —McLean, VA
- $90,000 - $110,000 a year
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
4d
Program Manager
Stand Together —Arlington, VA
- $90,000 - $120,000 a year
- Full-time
- 5 years
- Data analysis skills
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Store Manager
Cole Haan —Woodbridge, VA
- $68,000 - $80,000 a year
- Weekends as needed
- 18 years or older
- Merchandising
- English
- Paid holidays
- Disability insurance
Quick Apply
UPWARDS Program Manager
Virginia Tech —Alexandria, VA
- From $35 an hour
- Part-time
- Engineering
- Mid-level
- University
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Regional Security Manager
Stand Together —Arlington, VA
- $90,000 - $105,000 a year
- Full-time
- Military
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Project Manager
Stand Together —Arlington, VA
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Social Services Manager
Ascension —Washington, DC
- $109,850.23 - $129,235.57 a year
- Full-time
- Hospital
- Licensed Clinical Social Worker
- Mid-level
- Disability insurance
- Health insurance
MANAGER, FACILITIES MAINTENANCE OPERATIONS CENTER
Prince William County Public Schools —Prince William County, VA
- $96,268 - $156,052 a year
- Full-time
- Mid-level
- In-person
- Analytics
Front Desk Manager
Peraton —Herndon, VA
- $66,000 - $106,000 a year
- 5 years
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Store Manager
Primark —Woodbridge, VA
- $116,480 - $157,040 a year
- Online Application
- 5 years
- Writing skills
- English

I want to receive the latest job alert for membership manager in woodbridge, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

membership manager jobs near woodbridge, va

Assistant Property Manager jobs in Washington, DC

Helpdesk Manager jobs in Reston, VA

Community Manager jobs in Washington, DC

Store Manager jobs in Woodbridge, VA

Medical Technologist jobs in Washington, DC

Program Manager jobs in Alexandria, VA

Call Center Supervisor jobs in Manassas, VA

Site Manager jobs in Washington, DC

Project Manager jobs in Arlington, VA

Program Manager jobs in Arlington, VA

Service Desk Manager jobs in Washington, DC

Social Services Manager jobs in Washington, DC

General Manager jobs in Alexandria, VA

Operations Manager jobs in Prince William County, VA

Assistant Property Manager jobs in Glendale, CA

Assistant Property Manager jobs in Sacramento, CA

Assistant Property Manager jobs in Taunton, MA

Dental Assistant No Experience jobs in Maryland

Pt Assistant jobs in Appleton, WI

Household Manager jobs in Denver, CO

Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

membership manager jobs in woodbridge, va

Call Center Manager (On-Site)

Operations Manager, Meridian Mt Vernon

Assistant Property Manager

Assistant Community Manager - Skyline Apartments

Lead Site Operations Manager

Help Desk Manager

General Manager

Restaurant Operations Manager

Team Manager

Program Manager

Store Manager

UPWARDS Program Manager

Service Desk Manager

Regional Security Manager

Project Manager

Social Services Manager

MANAGER, FACILITIES MAINTENANCE OPERATIONS CENTER

Front Desk Manager