National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
As a Desk Property Lead Consultant, you will be responsible for investigating and validating the details of loss for large loss complex homeowners claims, typically valued more than $250,000. In this role, you will determine coverage, assess damages, and negotiate claim settlements within your assigned authority. You will also serve as a resource to junior team members by providing guidance and support. Delivering a high level of service to our premium customers is key, including being readily available to address and resolve escalated concerns in a timely and professional manner.
We are seeking an experienced Desk Property Lead Consultant Claims professional with a strong background handling high-volume and large loss complex homeowners claims, including losses more than $250K. Brings expertise in writing and reviewing complex repair estimates, managing high-value properties, and owning claims from start to finish across all exposures (dwelling, contents, ALE, mitigation, and supplements). Preferred background includes insurance carrier experience along with field exposure, and demonstrated ability to effectively partner with independent adjusters and cross-functional teams. Known for strong communication skills, collaborative approach, and ability to navigate complex loss scenarios such as storm, water, and hail claims. Proven track record of providing excellent customer service, including supporting escalations, and comfortable participating in an on-call rotation to support premier customer needs.
- Handles investigation regarding all aspects of the most complex or specialized Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion / independence within increased level of authority
- Retains and expands expertise on all components of residential construction and repair, including structural integrity and home systems and evolving building techniques
- Identifies the most complex customer needs and works to meet those needs using advanced customer service skills
- Determines subrogation or fraud potential and how to handle and recommends process improvements
- Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Mentors and develops junior staff through estimate review, reinspection, ride-along and other techniques
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
- This job does not have supervisory duties.
Sign On Bonus:
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
- Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
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Skills
Analytical Thinking, Claims Resolution, Communication, Cross-Functional Teamwork, Customer Service, Homeowners Claims, Large Loss Claims, Negotiation, Xactimate
Compensation
Compensation offered for this role is 80,000.00 - 136,625.00 annually and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
