Top 100 Guest service agent Jobs in Woodside, Ca

Reservation (CORE) Agent
Four Seasons —East Palo Alto, CA
- $27.31 an hour
- Weekends as needed
- Sales
- Writing skills
- English
- Free parking
- Health insurance
Guest Service Associate
Radiate Hotels —Menlo Park, CA
- From $21 an hour
- Full-time
- Hotel
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Hilton —San Jose, CA
- $27.87 - $34.84 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
6d
Front Desk Agent
Best Western Inn —Redwood City, CA
- $18.75 - $19.50 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
14d
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
Guest Service Agent - Signia by Hilton San Jose
Hilton —San Jose, CA
- $28.82 an hour
- Overnight shift
- Hotel
- 1 year
- Entry level
- Paid parental leave
- Employee stock purchase plan
2d
Front Desk Agent
The Ameswell Hotel —Mountain View, CA
- $26.30 an hour
- Full-time
- Hotel
- Math
- Computer skills
- 401(k)
- Paid time off
Quick Apply
5h
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Front Desk Agent (Full-Time)
Homewood Suites Palo Alto —Palo Alto, CA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Services Agent
Hyatt House Belmont —Belmont, CA
- $21.80 - $23.00 an hour
- Computer literacy
- Hotel
- High school diploma or GED
20h
Guest Service Agent
Crescent Hotels & Resorts LLC —Redwood City, CA
- $22.48 an hour
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
Aloft Mountain View Hotel —Mountain View, CA
- $22.50 an hour
- Research
- Hotel
- Computer skills
- Employee discount
Quick Apply
Front Office Agent/ Guest Service Concierge - (Part-time)
Radiate Hotels —Palo Alto, CA
- $21 - $22 an hour
- Part-time
- Hotel
- Cash register
- Computer skills
Quick Apply
Agent Experience Coordinator
Modus Closing —Menlo Park, CA
- $21.92 - $24.66 an hour
- Hospitality
- Inventory management
- Office
- Paid holidays
- Disability insurance
7d
Front Desk Agent | AC Hotel Downtown San Jose
Columbia Hospitality Inc —San Jose, CA
- $31 an hour
- Weekends as needed
- Hotel
- Front desk
- Communication skills
- Free parking
- Health savings account
Quick Apply
13d
Front desk agent part-time AM (City express)
City Express by Marriott —Mountain View, CA
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Paid time off
- Retirement plan
Quick Apply
9d
Front Desk Agent
TownePlace Suites San Jose Downtown —San Jose, CA
- $24 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
Marriott International, Inc —Fremont, CA
- $22.20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
6d
AC Hotel Sunnyvale Cupertino - Front Desk Agent
Evolution Hospitality —Sunnyvale, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
4d

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Reservation (CORE) Agent

Four Seasons -
East Palo Alto, CA

Apply Now

Job Details

Full-time
$27.31 an hour

Benefits

Free parking
Health insurance
Dental insurance
Vision insurance
401(k) matching
Paid sick time

Qualifications

Computer operation
Phone communication
Writing skills
English
Computer skills
Telephone systems

Full Job Description

Job ID: REQ10369393

Four Seasons Silicon Valley

Location: East Palo Alto, California, United States of America

widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reservation/PBX Operator).

Essential function of the job:

Reporting to CORE Manager, responsibilities and essential job functions include but are not limited to the following:

Have warm and professional phone polish and demeanor
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
Capture sales from in-coming reservations calls and coordinate details of each reservation
Utilize the “sales tool box” to increase the likelihood of converting calls
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden. Review includes:
Essentials and preferences which may have been updated by another hotel and need to be incorporated for this stay
Pictures must be added to as many profiles as possible to push recognition
Action preferences by creating departmental notes and traces to notify the department
Action guest preferences for Incognito or PR profiles ensuring proper profile management of the of the corresponding PR/Incognito profile
Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the primary when applicable.
Check for Same-day arrivals throughout the shift using Golden Dashboard in Key to assist with identifying any arrival that was not captured
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
Monitors incoming Chat Message via FS Messengers and reply or add other departments to the conversations when appropriate
Assisting in preparing the welcome letter for the arrival of VIP, Preferred Partner guests etc
Assist in taking In Room Dining orders with efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Handle guest complaints in accordance with Four Seasons policy

Qualifications and Skills:

An experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality
Requires basic computer system skills as well as comfortable communicating over the telephone
Requires reading, writing and oral proficiency in the English language
Flexible schedule to include weekends, holidays and nights
Must provide work authorization document - proof of eligibility to work in the United States of America
Position requires sitting for long periods of time

What to Expect:

Competitive Wage
Wage - $27.31/hour
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay

401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Apply Now

Refine Your Search

guest service agent jobs in woodside, ca

Reservation (CORE) Agent

Guest Service Associate

Guest Service Agent

Front Desk Agent

Guest Relations Agent

Program Associate

Guest Service Agent - Signia by Hilton San Jose

Front Desk Agent

Front Desk Agent

Front Desk Agent (Full-Time)

Guest Services Agent

Guest Service Agent

Front Desk Agent

Front Office Agent/ Guest Service Concierge - (Part-time)

Agent Experience Coordinator

Front Desk Agent | AC Hotel Downtown San Jose

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AC Hotel Sunnyvale Cupertino - Front Desk Agent

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