Top 9 Application support technician Jobs in Woodstock Ga

IT Service Desk Technician
Vision Square Inc —Atlanta, GA
- Contract
- Microsoft Outlook
- Computer Science
- Mid-level
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1d
Service Desk Technician
COOLSOFT LLC —Atlanta, GA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
- Health insurance
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1d
RSC Support Technician
Church's Chicken —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Service Desk Technician
viva —Atlanta, GA
- $17 - $22 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
1d
Building Automation Technician II
Schneider Electric —Atlanta, GA
- Online Application
- Microsoft Excel
- Construction site
- Customer service
- Dental insurance
- Military leave

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application support technician jobs near woodstock ga

IT Service Desk Technician

Vision Square Inc -
Atlanta, GA

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Job Details

Contract
1 day ago

Qualifications

Desktop computer repair
Asset management
Cloud identity and access management (IAM)
Knowledge management
Network troubleshooting
Mobile device support
Email customer support
Microsoft Outlook
Bachelor's degree in information technology
Computer Science
IT user and group management
Phone communication
Associate's degree in computer science
Technical documentation
Software deployment
Incident report management
Enterprise software
Laptop (troubleshooting support)
Incident management software
Hardware maintenance
Information Systems
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Multi-factor authentication (MFA) implementation
High school diploma or GED
Analysis skills
Associate's degree in information technology

Full Job Description

Job Title: IT Service Desk Technician
Requisition Code: HDSS – Help Desk Support Specialist 2
Client: Georgia Department of Community Affairs (DCA)
Location: 60 Executive Park South NE, Atlanta, GA 30329
Work Arrangement: Hybrid
Interview Type: Web Cam or In Person
Duration: 08/24/2026 – 06/30/2027
Openings: 2
Submission Limit: 4 candidates per vendor
Local Candidates: Required

Position Overview

The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This role serves as the primary point of contact for IT support requests and is responsible for ensuring timely resolution of incidents and service requests while delivering strong customer service.

The technician will support endpoint devices, Microsoft 365 services, identity and access management, asset lifecycle activities, and enterprise business applications in a hybrid IT environment.

Key Responsibilities

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical questions
Provide desk-side, phone, email, chat, and remote support to end users
Troubleshoot and resolve hardware, software, connectivity, printing, mobile device, and application issues
Escalate more complex issues to the appropriate IT teams while maintaining communication and ownership
Deliver high-quality customer service while meeting established SLAs

Incident, Request, and Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management
Document troubleshooting steps, resolutions, and knowledge articles
Monitor ticket queues and ensure timely follow-up and closure

Endpoint and Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications
Support peripherals such as printers, scanners, webcams, docking stations, and related devices
Perform workstation moves, adds, changes, and equipment replacements

Identity and Access Management

Create, modify, and disable user accounts in Microsoft Entra ID (Azure AD) and Active Directory
Support password resets, MFA, and account lockouts
Assist with onboarding, offboarding, and user access provisioning

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services
Help users with collaboration tools and cloud productivity applications
Troubleshoot authentication, licensing, and synchronization issues

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets
Maintain accurate hardware inventory records in ServiceNow Asset Management
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement
Assist with inventory audits and asset reconciliation

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and external vendors
Participate in technology rollouts, hardware refreshes, software deployments, and special IT initiatives

Minimum Qualifications

High school diploma or GED and at least 2 years of experience providing technical support in a Help Desk or Service Desk environment

Associate degree in Information Technology, Computer Science, or a related field and at least 1 year of technical support experience

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
Experience supporting state or local government environments

Preferred Technical Experience

Experience supporting:

Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multi-Factor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Required Skills

2 years of experience providing technical support in a Help Desk or Service Desk environment

Highly Desired Skills

Experience supporting Microsoft Windows 11
Experience supporting Microsoft 365
Experience supporting Microsoft Teams
Experience supporting Microsoft Outlook
Experience supporting Microsoft Entra ID (Azure AD)

Knowledge, Skills, and Abilities

Strong customer service and communication skills
Excellent troubleshooting and analytical skills
Ability to diagnose hardware, software, and network issues
Ability to manage multiple priorities in a fast-paced environment
Strong documentation and organizational skills
Ability to explain technical concepts to non-technical users
Ability to work both independently and collaboratively
Knowledge of ITIL service management principles

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Refine Your Search

application support technician jobs in woodstock ga

IT Service Desk Technician

Service Desk Technician

RSC Support Technician

IT Service Desk Technician

Building Automation Technician II

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I want to receive the latest job alert for application support technician in woodstock ga

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Position Overview

Key Responsibilities

Customer Support

Incident, Request, and Problem Management

Endpoint and Device Support

Identity and Access Management

Microsoft 365 Support

Hardware Asset Management

Collaboration

Minimum Qualifications

Preferred Qualifications

Preferred Technical Experience

Required Skills

Highly Desired Skills

Knowledge, Skills, and Abilities

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