Top 1 Communications operator Jobs in Wooster, Oh

Communications Operator
Wooster Community Hospital —Wooster, OH
- $15.28 - $19.72 an hour
- Full-time
- Hospital
- Word processing
- Computer literacy
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Communications Operator
Wooster Community Hospital —Wooster, OH
Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and…
$15.28 - $19.72 an hour
Quick Apply
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Communications Operator

Wooster Community Hospital -
Wooster, OH

Quick Apply

Job Details

Full-time
$15.28 - $19.72 an hour

Qualifications

Computer operation
Word processing
Employee relationship building
Windows
High school diploma or GED

Full Job Description

WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION

Switchboard Operator

MAIN FUNCTION:

Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations.

RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor

MUST HAVE REQUIREMENTS

High School diploma or GED.
No written disciplinary action within the last 12 months.
Computer experience, Word Processing, Windows.

PREFERRED ATTRIBUTES:

Previous business office and switchboard experience.
Demonstrated effective oral communication skills.
911 dispatcher experience
Contact/Call Center experience

Duties and Responsibilities:

Operations:

Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies
Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee
Pages authorized personnel according to established procedures.
Answers, prioritize and document Medical Alert calls
Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor.
Prepares outgoing mail by stamping, bundling, and certifying when appropriate.
Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day.
Processes patient valuables according to procedure
Maintains time sheet in regard to vacation, sick and personal time. Submits corrections for missed punches.

Communication:

Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families.
Models effective communication and professionalism in all interactions with switchboard staff and hospital departments.
Demonstrates empathy and understanding in communication of issues with customers.
Properly utilize chain of command for all issues beyond capability
Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital.
Maintains documentation and logs to ensure that accurate information is available to staff and customers.

Customer Service:

Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
Develop positive relationships with other departments to foster patient satisfaction.
Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions.

Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor.

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communications operator jobs in wooster, oh

Communications Operator

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