Top 7 help desk support Jobs in wooster oh

L1 IT Support Technician
Logivision Technologies —Winesburg, OH
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- No experience needed
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Artificial Intelligence (AI) and Systems Support Coordinator
The Ruhlin Company —Sharon Center, OH
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply

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Fortress SRM LLC —Independence, OH
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L1 IT Support Technician

Logivision Technologies -
Winesburg, OH

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Professional development assistance
Referral program

Qualifications

Teamwork
Phone communication
Driver's License
Computer hardware
IT
Typing

Full Job Description

The L1 IT Support seat handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way..

When help is needed the L1 IT Support can get help from or escalate issues to other members in Support Team.

RESPONSIBILITES & TASKS

Customer Service

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

USE OF OUR TICKETING SYSTEM

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation in well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

USE OF Monitoring & Management Tools

Review monitoring alerts and other dashboards and apply remediations

PROJECT WORK

From time to time the Projects Team will need additional resources to help deliver projects either on site or remotely. When opportunities arise, this seat may be required to help with project delivery

COMMUNICATION, REPORTING, RISK

Escalate tickets that require L2 IT support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to managers and Clients

TEAMWORK

Follow the schedule or guidance provided by the Support Delivery Coordinator or the Support Function Owner
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required

Numbers & Metrics

Billable Hours
Tickets Closed
Others to be determined on individual basis
Accountable to KPIs & Metrics but also in intangible metrics such as our Core Values

Skills and attributes

Desired

A love of (and ability to) Solve Problems & Challenges
The ability to speak both Geek and Human
Great Communication skills by being good/active listener
A deep desire to deliver an amazing Client Experience
The ability to keep up with & adapt to the fast-paced IT world
Must be able to type quickly and accurately while talking on the phone
Active driver's license
Basic understanding of support tools, techniques and how technology is used to provide services
Knowledge of IT applications, software & hardware
IT literate – advanced user level

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support & troubleshooting via remote tools
Experience and knowledge of the M365 platform
IT Certifications such as A+, Net+, Sec+

Perks

Paid Health Insurance (~80% of premiums covered)
Supplemental Insurance plans offered
Paid Vacation & Holidays
Paid IT Certifications

Career Growth

For someone looking to progress their role, the L1 IT Support seat naturally leads into roles at Logivision such as: the L2 IT Support/Engineer seat. The seat is often a foot in the door in the IT world and as growth/experience is gained, can specialize further into other roles, such as Network Engineer, Project Engineer, Solutions Architect, Account Manager, Customer Support Coordinator, CTO, or Service Delivery Manager.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Ability to Commute:

Winesburg, OH 44690 (Required)

Work Location: In person

Quick Apply

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help desk support jobs in wooster oh

L1 IT Support Technician

Artificial Intelligence (AI) and Systems Support Coordinator

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