Job Overview
We are seeking an energetic and detail-oriented front desk receptionist to join our growing acupuncture practice. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative functions that keep our clinic running smoothly. These would include answering the phone, managing the patient experience, particularly booking appointments, receiving payments, and confirming insurance eligibility.
The ideal candidate is detail-oriented, professional, and comfortable managing both administrative and financial aspects of patient care and is capable of performing all routine tasks of a medical front desk receptionist.
Your enthusiasm and organizational skills will help create a welcoming environment, streamline patient flow, and ensure accurate documentation. This position offers an exciting opportunity to support both patient care and operational excellence.
Responsibilities
1. Patient Access & Communication
- Phone Operations: Answer multi-line phone systems professionally, providing clear communication, appointment coordination, and excellent phone etiquette.
2. Patient Reception & Intake
- Arrival & Departure: Greet patients warmly upon arrival to ensure a positive first impression; facilitate a seamless check-in and check-out process.
- Registration & Data Entry: Assist with intake procedures, including patient registration, data entry, and updating medical histories across various EHR systems.
- Clinical Collaboration: Partner with clinical staff to facilitate care plans and ensure a smooth patient flow from the waiting room to the exam room.
3. Insurance & Financial Management
- Insurance Verification: Verify coverage through established procedures, specifically including MassHealth and other third-party payers, before each appointment
- Payment Collections: Collect and process payments for medical collections and copays and apply to appropriate charges in the patient's account.
4. Health Information & Administrative Support
- Compliance: Maintain organized medical records and strictly adhere to HIPAA regulations for health information management.
- Records Maintenance: Ensure accurate, up-to-date patient records and manage daily front desk workflow.
- General Office Support: Handle medical administrative tasks including filing, faxing, copying, and maintaining clinic supplies.
- Practice Operations: Assist with general daily operations to support the overall practice health.
- Scheduling: Manage the daily clinic schedule and appointment booking using Jane EMR.
- Inquiry Handling: Manage rescheduling requests and handle patient inquiries regarding insurance benefits or billing questions.
- Reminders: Confirm appointments and manage patient reminders to minimize no-shows.
- Work closely with the remaining admin staff to ensure operational excellence and accuracy
Qualifications
- Proven experience in a medical office setting or healthcare environment with strong front desk or receptionist duties. Experience in acupuncture, chiropractic, physical therapy, or wellness clinic is preferred.
- Exceptional communication skills required
- Compliance with federal and regional regulations, particularly HIPAA and HITECH to protect PHIs are required
- Familiarity with EMR systems is expected. Experience with Jane EMR is preferred.
- Ability to verify insurance coverage accurately and process payments efficiently
- Computer skills including proficiency in Microsoft Office, Adobe, and health information management software preferred
- Strong organizational skills with attention to detail in documentation review and record keeping
- Exceptional customer service skills combined with professional phone etiquette; bilingual abilities are preferred
- Ability to multitask effectively in a fast-paced environment while maintaining a calm and positive attitude
Join our dedicated team where your proactive approach will make a meaningful difference in patient experiences! We are committed to fostering a supportive work environment that values your contributions while offering opportunities for growth within the healthcare industry.
Pay: $20.00 - $25.00 per hour
Application Question(s):
- Where do you see yourself in 5 years?
- Is there anything else you would like us to know that is not in your resume?
- Are you available to work on Saturdays?
- Please explain how much experience you have in customer service particularly in a medical setting, and explain why you are interested in this position while highlighting your past experience as it pertains to the requirements of this position.
- A new patient walks in and asks to make a same-day appointment using her insurance. There are no available spots for the day, but you have noticed that some appointment slots had been previously double booked. What are the most important tasks that you need to accomplish to ensure the highest quality of client satisfaction without disrupting the normal clinic flow? Be as detailed as possible.
- A new patient has insurance coverage with MGB and you call the insurer to confirm his eligibility but the representative refuses to provide the insurance information. The patient has an appointment in 2 hours. What are the best next steps in handling this situation?
- It's a busy day in clinic as there are 2 new patients who simultaneously arrive for their appointments, a patient needs to check out and pay her copay and make a follow up appointment, and the office's phone starts ringing. How do you handle this situation? List the tasks and items in the order of their priority.
Education:
- High school or equivalent (Required)
Experience:
- Front desk: 1 year (Required)
- EMR systems: 1 year (Required)
- Insurance verification: 1 year (Required)
Ability to Commute:
- Worcester, MA 01604 (Required)
Work Location: In person
