Top 13 Customer support coordinator Jobs in Worcester, Ma

Customer Service Coordinator
Imperial Distributors, Inc. —Worcester, MA
- $22.75 - $25.00 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
Service Appointment Coordinator (BDC)
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
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Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Medicare Enrollment Support Program Coordinator
University of Massachusetts Medical School —Westborough, MA
- $45,000 - $54,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Computer literacy
Sales Support Coordinator
Quest Diagnostics —Marlborough, MA
- $23.48 - $35.23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
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2d
Service Coordinator II - Energy Systems - Marlborough, MA
East Coast Energy Systems LLC —Marlborough, MA
- $27.00 - $37.70 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
8d
Service Coordinator I
East Coast Energy Systems LLC —Marlborough, MA
- $25 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Schematics
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Client Experience Coordinator
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
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Client Services Coord
The Parents Estate Planning Law Firm, PC —Acton, MA
- $48,000 - $52,000 a year
- Administrative experience
- Children
- 1 year
Quick Apply
Customer Care Coordinator
TruGreen Limited Partnership —Franklin, MA
- $20 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Coordinator

Imperial Distributors, Inc. -
Worcester, MA

Quick Apply

Job Details

$22.75 - $25.00 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Phone communication
Team leadership
High school diploma or GED
Customer support
Quality data entry
Client interaction via phone calls

Full Job Description

The Customer Service Coordinator is responsible for supporting the day-to-day success of the Customer Service team by assisting the Customer Service Manager. This role manages customer accounts while maintaining a collaborative internal Customer Service team.

This role provides hands-on support during busy periods, facilitates effective communication across teams, and help drive continuous improvement by evaluating procedures and supporting company goals.

Success in this role requires strong leadership, collaboration, sound judgment, confidentiality, and a commitment to developing team members while delivering an outstanding customer experience.

About Imperial (IDI)

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Essential Responsibilities and Duties Include:

Review and prepare reports necessary for flow of customer service team (i.e. Excess Shipper Report, Missed Truck Report, Open Order Reports to CS Team)
Send weekly update email to CS Team for collaboration and consistently purposes.
Department trainer – ensuring new hires are trained for success
Work collaboratively with internal departments to navigate solutions in regards to errors, order coordination, customer questions, and inventory inquiries by successfully navigating and utilizing the AS400 System.
Evaluate work procedures (SOPs) and processes within department that align with companies strategic goals.
Provide timely feedback to the Customer Service Manager regarding service issues or customer concerns during weekly meetings or sooner as necessary.
Partner with sales leadership team and sales team members to meet and exceed customer service expectations.
Level of discretion pertaining to confidential information
Perform other related duties as assigned.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

High School Diploma or GED
At least 3 years in customer support role
Strong attention to detail with a commitment to accuracy and thoroughness
Excellent communication skills, with the ability to make sound, informed decisions
Skilled in telephone etiquette, verbal communication, active listening, and maintaining a high level of professionalism and customer focus
Intermediate in Microsoft Outlook and Word and Excel (intermediate to advanced), with solid data entry capabilities
Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy, including flexibility with completing deadlines (Ex: Work late if necessary)
Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy.
Approaches both positive and challenging situations with clarity, empathy, and composure

Why Join Us

Growth Culture: Opportunities for professional advancement
Employee Perks: Discounted product store, food events, and summer food trucks
Comprehensive Benefits: Health, dental, vision, 401(k), bonus, PTO and more

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer support coordinator jobs in worcester, ma

Customer Service Coordinator

Patient Care Coordinator

Service Appointment Coordinator (BDC)

Customer Care Coordinator

Medicare Enrollment Support Program Coordinator

Sales Support Coordinator

Service Coordinator II - Energy Systems - Marlborough, MA

Service Coordinator I

Client Experience Coordinator

Client Services Coord

Customer Care Coordinator

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