Top 350 It service desk engineer worcester, ma Jobs in Worcester, Ma

IT Service Desk Engineer - Worcester, MA
Jencap —Worcester, MA
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- Tuition reimbursement
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Medical Assistant- Part Time- Reliant Medical Group
Optum —Worcester, MA
- $16.15 - $28.80 an hour
- Part-time
- CPR Certification
- Vital signs
- BLS Certification
- On-the-job training
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Medical Assistant, Nephrology, 16 Hours, Days
UMass Memorial Health —Worcester, MA
- $17.43 - $32.94 an hour
- Part-time
- Vital signs
- BLS Certification
- High school diploma or GED
Medical Assistant, Oncology Clinic, Per Diem
UMass Memorial Health —Worcester, MA
- $17.43 - $32.94 an hour
- 8 hour shift
- BLS Certification
- High school diploma or GED
- Clinic
Medical Assistant, Womens Services OBGYN Memorial, Per Diem
UMass Memorial Health —Worcester, MA
- $17.43 - $32.94 an hour
- 8 hour shift
- BLS Certification
- High school diploma or GED
- Clinic
Medical Assistant
UMass Memorial Health —Worcester, MA
- $20.60 - $32.82 an hour
- 8 hour shift
- Vital signs
- BLS Certification
- High school diploma or GED
Medical Assistant (MA) - Urgent Care
ConvenientMD —Worcester, MA
- $20.22 - $28.02 an hour
- Part-time
- Vital signs
- BLS Certification
- Urgent Care
- Disability insurance
- Health insurance
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Medical Assistant, Shrewsbury Center, 40 Hours, Days
UMass Memorial Health —Shrewsbury, MA
- $17.43 - $32.94 an hour
- Online Application
- Vital signs
- BLS Certification
- High school diploma or GED
Medical Assistant MA
Optum —Shrewsbury, MA
- $18 - $32 an hour
- Full-time
- CPR Certification
- BLS Certification
- Pass drug screening
- On-the-job training
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Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!
Fallon Health —Worcester, MA
- $21 - $23 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
11d
Medical Assistant, Lincoln It Hawthorne, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $20.60 - $31.94 an hour
- 8 hour shift
- Vital signs
- BLS Certification
- High school diploma or GED
9d
Medical Assistant II
Edward M. Kennedy Community Health Center, Inc. —Worcester, MA
- $24 - $27 an hour
- Full-time
- CPR Certification
- BLS Certification
- Pediatrics
- 403(b) matching
- Health insurance
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Medical Assistant, Pediatrics Clinic, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $20.60 - $31.94 an hour
- 8 hour shift
- BLS Certification
- High school diploma or GED
- Clinic
9d
Medical Assistant Float - Same Day Services - ReadyMed
Optum —Worcester, MA
- $16 - $29 an hour
- Part-time
- BLS Certification
- Urgent Care
- Pass drug screening
- On-the-job training
Quick Apply
Medical Assistant, Ambulatory Float Pool, 24 Hour, Days
UMass Memorial Health —Worcester, MA
- $20.60 - $31.94 an hour
- 8 hour shift
- Float pool
- BLS Certification
- High school diploma or GED
Nurse (part-time)
Spectrum Health Systems —Framingham, MA
- $35 - $37 an hour
- Part-time
- CPR Certification
- RN License
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Nurse (2nd shift)
Spectrum Health Systems —Westborough, MA
- $35 - $36 an hour
- Full-time
- CPR Certification
- Addiction Medicine
- RN License
- Loan repayment program
- Health insurance
Quick Apply
Nurse (2nd shift)
Spectrum Health Systems —Westborough, MA
- $35 - $36 an hour
- Full-time
- CPR Certification
- Addiction Medicine
- RN License
- Loan repayment program
- Health insurance
Quick Apply
Nurses RN, LPN
Brookside Rehab & Healthcare Center —Webster, MA
- $30 - $48 an hour
- Part-time
- Nursing
- Medication administration
- Patient monitoring
- Health insurance
- Dental insurance
Quick Apply
RN/LPN - 7am-3pm, Full Time, Sign-on Bonus - LTC/Sub acute
Jewish Healthcare Center —Worcester, MA
- $31 - $48 an hour
- Full-time
- Background check
- RN License
- LPN
- Health insurance
- Dental insurance
Quick Apply

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IT Service Desk Engineer - Worcester, MA

Jencap -
Worcester, MA

Quick Apply

Job Details

Benefits

401(k)
Tuition reimbursement

Qualifications

Cloud identity and access management (IAM)
Customer communication
Software deployment
Public Cloud
Windows
Cloud service support
Virtualization
Azure AD
UEM
Desktop administration
Equipment inventory management
Intune

Full Job Description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

In this Service Desk Engineer role, you will be responsible for collaborating with our internal stakeholders, providing them with effective technological solutions and exemplary support. As a key point of contact, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile device, and endpoint management issues. Your exceptional problem-solving abilities and customer-first mindset will ensure that our users receive timely, high-quality support while maintaining a secure, reliable, and modern endpoint environment.

This role will be based in our Worcester MA office and will require for you to be in the office 4 days a week.

Responsibilities:

Receive, prioritize, and respond to incoming Service Desk requests in accordance with established Service Level
Agreements (SLAs) and ITIL best practices.
Deliver exceptional white-glove technical support to employees and executives while maintaining a customer-first
approach and building strong relationships with the user community.
Serve as the primary onsite owner of the endpoint environment, proactively managing device health, provisioning
standards, inventory accuracy, and the overall end-user computing experience.
Troubleshoot, diagnose, and resolve complex hardware, software, operating system, Microsoft 365, mobile device,
printer, conferencing, and peripheral issues.
Provision, configure, deploy, refresh, swap, recover, and retire Windows endpoints using Microsoft Intune, Windows
Autopilot, and Azure/Entra ID.
Manage the complete endpoint lifecycle, including imaging, enrollment, application deployment, asset tracking,
inventory management, shipping logistics, equipment recovery, and hardware refreshes.
Manage user, computer, and group objects within Azure/Entra ID in a cloud environment, including password resets,
adds, moves, changes, and permissions.
Provide technical support for the company's critical business applications and assist with employee onboarding and
offboarding activities, including hardware provisioning and logistics.
Maintain and support office telephone systems, Microsoft Teams devices, audio/visual equipment, conference room
technology, and multifunction printers.
Manage user and device activity through the Zendesk ticketing system while maintaining accurate documentation,
knowledge base articles, and inventory records.
Assist users in maintaining compliance with company IT security policies, endpoint security standards, and minimum
security requirements.
Participate in after-hours implementations, upgrades, on-call support, and occasional travel as required to minimize
business disruption.
Collaborate with internal teams, vendors, and third-party partners to resolve technical issues and continuously
improve the end-user experience.

Technical Requirements

Experience administering Microsoft Intune, including MDM/MAM enrollment and endpoint management.
Experience with Windows Autopilot provisioning and deployment.
Experience administering Microsoft Azure / Entra ID and Active Directory.
Experience supporting Microsoft Windows 10/11 and Microsoft 365 Administration.
Experience with Azure Virtual Desktop.
Experience managing the complete endpoint lifecycle, including provisioning, deployment, refreshes, swaps,
inventory management, and asset lifecycle management.
ITIL-based service management is a plus
Technical certifications (Microsoft, HDI, CompTIA, ITIL) preferred

Qualifications

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
Three to five years of enterprise desktop, endpoint, or Service Desk support experience.
Self-starter who takes initiative and can work independently as the primary onsite IT resource with minimal
supervision.
Strong analytical, troubleshooting, and problem-solving skills with a solid understanding of enterprise IT
infrastructure.
Excellent customer service, relationship-building, written, and verbal communication skills, with the ability to
deliver white-glove support to users at all levels of the organization.
Ability to effectively prioritize work, multitask, meet deadlines, and balance competing priorities in a fast-paced
environment.
Strong attention to detail with a collaborative, team-oriented mindset.
General understanding of how IT infrastructure supports business objectives.
Willingness to participate in on-call support, occasional after-hours work, limited travel, and office-based
support.
HDI and/or ITIL Foundations certification preferred.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Quick Apply

Refine Your Search

it service desk engineer worcester, ma jobs in worcester, ma

IT Service Desk Engineer - Worcester, MA

Medical Assistant- Part Time- Reliant Medical Group

Medical Assistant, Nephrology, 16 Hours, Days

Medical Assistant, Oncology Clinic, Per Diem

Medical Assistant, Womens Services OBGYN Memorial, Per Diem

Medical Assistant

Medical Assistant (MA) - Urgent Care

Medical Assistant, Shrewsbury Center, 40 Hours, Days

Medical Assistant MA

Receptionist / Office Coordinator-Grove St., Worcester, MA - Great Schedule, Great Pay & benefits!

Medical Assistant, Lincoln It Hawthorne, 40 Hours, Days

Medical Assistant II

Medical Assistant, Pediatrics Clinic, 40 Hours, Days

Medical Assistant Float - Same Day Services - ReadyMed

Medical Assistant, Ambulatory Float Pool, 24 Hour, Days

Nurse (part-time)

Nurse (2nd shift)

Nurse (2nd shift)

Nurses RN, LPN

RN/LPN - 7am-3pm, Full Time, Sign-on Bonus - LTC/Sub acute

I want to receive the latest job alert for it service desk engineer worcester, ma in worcester, ma

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