Top 8 It service manager Jobs in Worcester, Ma

Help Desk Specialist
ITW EAE —Hopkinton, MA
- $76,000 - $96,000 a year
- Online Application
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Disability insurance
7d
Service Delivery Manager
Cognizant —Worcester, MA
- $140,000 - $155,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Paid parental leave
- Paid holidays
12h
Systems Technician
Integris —Worcester, MA
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
9d
Assoc Director, BI&T Compliance & CSV
Bristol-Myers Squibb —Devens, MA
- $176,720 - $214,137 a year
- Email
- Hybrid work
- Computer Science
- Engineering
- 11+ years
- Paid holidays
- Disability insurance
Global Service Product Manager
Waters Corporation —Milford, MA
- $127,500 - $212,500 a year
- 7 years
- Marketing
- Engineering
1d
Sr. Product Manager, Services
Penguin Solutions —Maynard, MA
- $150,000 - $170,000 a year
- Hybrid work
- 7 years
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Associate Manager, Cloud Service Delivery Engineer
Altria —United States
- $104,900 - $152,150 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Windows
- Profit sharing
- Paid parental leave

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Help Desk Specialist

ITW EAE -
Hopkinton, MA

Apply Now

Job Details

Full-time
$76,000 - $96,000 a year
7 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Outlook
IT user and group management
Windows
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Desktop administration
Associate's degree
VPN

Full Job Description

Job Description:

Position Summary:

This is a great opportunity for a technology-focused professional who enjoys solving problems, helping others, and working with a broad range of technologies in a collaborative environment.

In this role, you will serve as a key point of contact for employees seeking assistance with hardware, software, applications, networking, printers, remote access, and other day-to-day technology needs. You will work directly with users to diagnose and resolve technical issues, manage service requests from initial report through resolution, and collaborate with internal teams, external vendors, and technical specialists to address more complex issues.

The ideal candidate will have strong problem-solving, communication, and interpersonal skills, along with patience, a customer-focused mindset, and the ability to work effectively as part of a team. A strong technical foundation and working knowledge of the hardware, software, applications, and networking systems supported by the organization are essential for success in this role.

Responsibilities:

Provides support to company personnel by maintaining a general working knowledge of all applications to provide support when needed.
Provides support to employees for network/hardware issues, including resetting passwords, starting printers, etc.
Accurately log incidents and service requests into IT Help Desk application.
Owns, monitors, tracks, and communicates status on incidents and service requests to resolution and closure.
Provides administration support for adding new users to systems and applications where applicable, including local inventory management and replacement hardware deployment.
Regularly communicate with internal & external customers, troubleshoot, and resolve problems and/or inquiries received by the Technical Support Help Desk/Contact Center using designated tools and procedures.
Interact with internal & external escalation resources to resolve complex tech issues
Consult with other vendors/team members to mutually agree upon the best approach to resolving issues
Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware, & systems
Responsible for maintenance of knowledge articles to be used internally and/or externally regarding training, best practices, solutions, or process as it relates to products, environments, and related technologies.
Assist with testing of new or upgraded PC software & hardware releases as requested

Position Skills and Experience Requirements:

Associates degree in Computer Science or related field

2-3 years’ experience
Ability to independently resolve more complex issues requiring detailed systems and gain company-specific applications knowledge
Ability to work logically under pressure, in a changing environment, and deal successfully with stressful situations
Experience with Windows, Outlook, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools, web-based applications, local and wide-area networks

Division Description

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of Printed Circuit Boards (PCBs) and other industrial applications. To learn more, please visit www.itweae.com

ITW EAE is not currently hiring individuals who now or in the future will require sponsorship for employment visa status.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email [email protected] to request assistance. No other requests will be acknowledged.

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is :$76,000 - $96,000 . Enjoy competitive compensation and generous benefits that includes Health, Dental, Vision, Life and LTD insurance, Paid Parental Leave, 401k (with match), a generous tuition reimbursement program and more.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

it service manager jobs in worcester, ma

Help Desk Specialist

Service Delivery Manager

Systems Technician

Assoc Director, BI&T Compliance & CSV

Global Service Product Manager

Sr. Product Manager, Services

Associate Manager, Cloud Service Delivery Engineer

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