Top 277 Member service representative Jobs in Worcester, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative
Optum —Worcester, MA
- $16.00 - $27.69 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Service Appointment Coordinator
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d
Patient Care Representative
42 North Dental —Worcester, MA
- Dental office
- HIPAA
- Entry level
Quick Apply
6d
Customer Service Representative
TransCore, LP —Auburn, MA
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
Quick Apply
National Services Representative
NEIGHBORHOOD ASSISTANCE CORP. OF AMERICA —Worcester, MA
- $18 - $22 an hour
- Full-time
- Bilingual
- Customer service
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
1d
Sales and Service Representative
AAA Northeast —Worcester, MA
- $20.75 - $23.50 an hour
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
Member Services Representative
Core Development and Management-Planet Fitness —Worcester, MA
- $15 - $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Bank Floater (Member Service Specialist)
Webster First Federal Credit Union —Worcester, MA
- $25 - $27 an hour
- Overtime
- Basic math
- Research
- Office
Quick Apply
Member Relationship Representative II (onsite in Holden, MA)
All One Credit Union —Holden, MA
- $21.57 - $32.35 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
JD Associate - Auburn Mall, Auburn, MA
Finish Line —Auburn, MA
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- 401(k)
- Employee discount
Customer Service Representative
Optum —Southborough, MA
- $16 - $29 an hour
- Overtime
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Inside Sales Rep
United Rentals, Inc. —Worcester, MA
- $24.05 - $36.05 an hour
- Full-time
- Clean driving record
- Merchandising
- Driver's License
- Paid parental leave
- Health insurance
Member Service Representative, Marlboro East, , Onsite
First Technology Federal Credit Union —Marlborough, MA
- $21.50 an hour
- Email
- Bilingual
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Quick Apply
12d
Per Diem Patient Care Coordinator
Optum —Auburn, MA
- $17.98 - $32.12 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Sales Professional
Smart Cellular USA —Framingham, MA
- $31,000 - $100,000 a year
- Full-time
- Travel
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
7d
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
Quick Apply

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

member service representative jobs in worcester, ma

Customer Service Manager

Senior Customer Service Representative

Patient Service Representative

Service Appointment Coordinator

Customer Service Representative - Billing

Patient Care Representative

Customer Service Representative

National Services Representative

Patient Care Coordinator

Sales and Service Representative

Member Services Representative

Bank Floater (Member Service Specialist)

Member Relationship Representative II (onsite in Holden, MA)

JD Associate - Auburn Mall, Auburn, MA

Customer Service Representative

Inside Sales Rep

Member Service Representative, Marlboro East, , Onsite

Per Diem Patient Care Coordinator

Sales Professional

Experienced Dental Front Office-Patient Concierge Team

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