Top 755 Member services representative Jobs in Worcester, Ma

Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Warehouse/Forklift Operator First Shift
New England Cold Storage —Sturbridge, MA
- $21 - $28 an hour
- Overtime
- Background check
- Management
- Basic math
- Dental insurance
- Paid time off
Quick Apply
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr
Fallon Health —Worcester, MA
- $22 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
Executive Director
Brookdale Senior Living Inc. —Auburn, MA
- $115,360 - $146,950 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Operations Processing Representative (Hybrid, Webster)
MAPFRE —Webster, MA
- $36,000 - $40,300 a year
- Day shift
- Office
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
Patient Care Representative
42 North Dental —Worcester, MA
- Dental office
- HIPAA
- Entry level
Quick Apply
3d
Customer Service Representative
Optum —Auburn, MA
- $16.15 - $28.80 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- Pediatrics
- Paid training
Patient Service Representative
Optum —Worcester, MA
- $16.00 - $27.69 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Patient Service Representative - TPR Float Pool
Saint Vincent Physician Services, Inc —Worcester, MA
- Full-time
- Float pool
- High school diploma or GED
- Entry level
- Health savings account
- Health insurance
4d
Ambulatory Services Representative, 40-hours, Days
UMass Memorial Health —Clinton, MA
- $16.54 - $29.76 an hour
- 8 hour shift
- Urgent Care
- 3 years
- High school diploma or GED
Ambulatory Services Representative, Per Diem
UMass Memorial Health —Leominster, MA
- $16.54 - $29.76 an hour
- 8 hour shift
- Urgent Care
- 3 years
- High school diploma or GED
Marlborough ED Registration Representative 21 Hours Evenings
UMass Memorial Health —Marlborough, MA
- $17.69 - $28.01 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Computer skills
- On-the-job training
Benefits Specialist
Reliable Respiratory —Shrewsbury, MA
- $25 an hour
- Full-time
- Hybrid work
- 18 years or older
- Computer literacy
- Mid-level
- Work from home
Quick Apply
12d
Ambulatory Service Representative, Surgical Vascular Lab, 40 Hours, Days
UMass Memorial Health —Worcester, MA
- $20.94 - $29.27 an hour
- 8 hour shift
- Surgery
- Urgent Care
- 3 years
3d
Customer Service Representative
TransCore, LP —Auburn, MA
- $16.50 - $20.00 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
SCEL / ELEM School Instructional Assistant
Sutton Public Schools —Sutton, MA
- Full-time
- Classroom
- Experience working with individuals with disabilities
- High school diploma or GED
Service Appointment Coordinator
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Member Relationship Representative III (onsite in Worcester, MA)
All One Credit Union —Worcester, MA
- $24.02 - $36.03 an hour
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- 401(k) matching
2d
ABA at Pakachoag Elementary School K-2
Auburn Public Schools —Auburn, MA
- $22 - $32 an hour
- Full-time
- School experience
- Classroom
- Ability to lift 50 pounds
12d
Registration Representative ED Clinton - Evenings, 32-Hours
UMass Memorial Health —Clinton, MA
- $15 - $27 an hour
- 8 hour shift
- HIPAA
- High school diploma or GED
- Computer skills
- On-the-job training

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Senior Customer Service Representative

NorthStock, Inc.
Southborough, MA

Quick Apply

Job Details

Full-time
From $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Communication with suppliers
Customer returns handling
Phone communication
Customer service
ERP systems
Sales order data entry
Customer support experience within e-commerce industry
Managing clients in a customer support role
Problem-solving
Customer support
Order issue resolution
Order processing
Associate's degree
Office phone management
Client interaction via phone calls

Full Job Description

NorthStock is a growing ecommerce distributor of commercial and industrial HVAC equipment and replacement parts. Since 2003, we have provided HVAC professionals with the products they need to keep facilities operating.

We are seeking an experienced Senior Customer Service Representative to help provide exceptional customer support while serving as a key resource for our customer service and order processing team. This is a full-time, in-office position located in Southborough, MA.

We are looking for a tech-savvy, customer-focused individual with excellent telephone skills who can efficiently support customers throughout the order lifecycle, monitor open orders, liaise directly with customers and suppliers to ensure timely product deliveries, and adeptly resolve issues as they arise.

This role is ideal for someone who enjoys solving problems, managing multiple priorities, improving processes, and serving as a trusted resource for both customers and coworkers.

As NorthStock continues to grow, top performers will have opportunities to take on increased responsibility, contribute to process improvements, and pursue leadership opportunities.

Responsibilities

Address and resolve customer inquiries promptly and professionally while building rapport and trust.
Assist customers with post-order concerns including order status, returns, replacements, refunds, and warranty issues.
Collaborate with suppliers to resolve order issues.
Monitor open orders and proactively follow up to ensure quick shipment.
Accurately enter and maintain customer and order information in company systems.
Follow detailed procedures and company policies consistently.
Handle multiple software platforms, tasks, emails, and phone calls simultaneously.
De-escalate conflicts and resolve customer concerns with empathy and professionalism.
Analyze and resolve complex customer requests and operational issues.
Assist with onboarding and training new team members.
Identify opportunities to improve customer service processes and documentation.

Requirements:

5+ years of customer service, order processing, service coordination, inside sales support, or related experience.
Excellent verbal and written communication skills.
Ability to accurately document customer interactions, issues, and resolutions.
Strong telephone skills and customer service instincts.
Experience managing customer issues from initial inquiry through final resolution.
Advanced computer skills and the ability to quickly learn new software systems.
Experience using ERP software platforms.
Strong organizational skills and attention to detail.
Ability to prioritize effectively in a fast-paced environment.
Dependable and punctual attendance.
Distribution, manufacturing, industrial, HVAC, plumbing, electrical, or related industry experience preferred.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

Customer service: 5 years (Required)

Ability to Commute:

Southborough, MA 01772 (Required)

Work Location: In person

Quick Apply

Refine Your Search

member services representative jobs in worcester, ma

Senior Customer Service Representative

Warehouse/Forklift Operator First Shift

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Executive Director

Operations Processing Representative (Hybrid, Webster)

Patient Care Representative

Customer Service Representative

Patient Service Representative

Patient Service Representative - TPR Float Pool

Ambulatory Services Representative, 40-hours, Days

Ambulatory Services Representative, Per Diem

Marlborough ED Registration Representative 21 Hours Evenings

Benefits Specialist

Ambulatory Service Representative, Surgical Vascular Lab, 40 Hours, Days

Customer Service Representative

SCEL / ELEM School Instructional Assistant

Service Appointment Coordinator

Member Relationship Representative III (onsite in Worcester, MA)

ABA at Pakachoag Elementary School K-2

Registration Representative ED Clinton - Evenings, 32-Hours

I want to receive the latest job alert for member services representative in worcester, ma

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