Top 2350 Order management Jobs in Worcester, Ma

Member Concierge
Flexcar —Auburn, MA
- $24 an hour
- Weekends as needed
- Clean driving record
- Analysis skills
- Driver's License
- Paid holidays
- Paid time off
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13d
Lifestyle Coordinator
The United Group of Companies, Inc —Worcester, MA
- $26.50 an hour
- Weekends as needed
- Serving
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
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8d
Inbound Supervisor
Imperial Distributors, Inc. —Worcester, MA
- $55,000 - $68,000 a year
- Overtime
- Mid-level
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
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Accounts Receivable Specialist
Gleeson Powers, Inc. —Southborough, MA
- $60,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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20h
Administrative Assistant
MutualOne Bank —Framingham, MA
- $46,965 - $71,404 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- No high school diploma
Customer Service Rep. In/Out Call Center
NATIONAL TRUCK E.R.S. —Auburn, MA
- $41,600 - $63,000 a year
- Full-time
- Mid-level
- US work authorization
- Typing
- Health insurance
- Dental insurance
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Distribution Center Operations Supervisor - Worcester
TJ Maxx —Worcester, MA
- $61,000 - $82,100 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Service Representative
IPL Schoeller —Leominster, MA
- $57,962 - $72,461 a year
- Hybrid work
- Oracle
- High school diploma or GED
- Business
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Data Entry Clerk
Veterans Inc. —Worcester, MA
- $20 - $22 an hour
- Online Application
- Office
- Quality control
- Business Administration
- 403(b) matching
- Paid parental leave
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On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1348)
Target —Worcester, MA
- $17.75 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market —Shrewsbury, MA
- $16.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1348)
Target —Worcester, MA
- $17.75 - $26.65 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Overnight Inbound (Stocking) (T1348)
Target —Worcester, MA
- $17.75 - $26.65 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Room Service Attendant, University, 40 hours, Mixed Shift
UMass Memorial Health —Worcester, MA
- $17.90 - $33.22 an hour
- 8 hour shift
- Hospital
- Basic math
- English
4am Inbound (Stocking) (T1348)
Target —Worcester, MA
- $17.75 - $26.65 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Program Representative
Worcester Housing Authority —Worcester, MA
- $25.29 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick Apply
Administrative Operations Assistant (Temporary, Full-Time)
Massachusetts Biomedical Initiatives (MBI) —Worcester, MA
- $24 - $26 an hour
- Temporary
- No background check
- Office
- Databases
- Parental leave
Quick Apply
5d
Accounts Payable/Purchasing Coordinator, Materials Management, 40-Hours, Days, Monday through Friday, 7:00am - 3:30pm
Heywood Hospital —Gardner, MA
- $23.00 - $30.35 an hour
- Full-time
- Mid-level
- Office
- Finance
Administrative Coordinator OHS Grafton
Tufts University —Grafton, MA
- $27.85 - $38.50 an hour
- HIPAA
- English
- Research
1d

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Member Concierge

Flexcar -
Auburn, MA

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Job Details

Full-time
$24 an hour
13 days ago

Benefits

Paid holidays
Paid time off
Family leave
401(k) matching
Employee discount

Qualifications

Customer communication
Driver's License

Full Job Description

Job Title: Member Concierge

Department: Market Operations (Field)

Employee Type: Full Time, Non-Exempt

Compensation: $24/hr

Position Overview:

As a Member Support Specialist at Flexcar, you will serve as a key resource for our members, ensuring a seamless and exceptional experience from the moment they place an order to the return of their vehicle. You will be responsible for providing top-notch service, resolving issues quickly, maintaining quality standards, and utilizing our innovative technology to manage member interactions. This role offers the opportunity to become an expert in Flexcar’s services while contributing to a dynamic, customer-focused team.

Key Responsibilities:

Provide Exceptional Service:
Serve as the go-to resource for members, offering comprehensive assistance with pickup, delivery, and return. Ensure members have a smooth, hassle-free experience every step of the way.
Resolve Issues Efficiently:
Identify and address member concerns regarding their vehicle orders promptly. Resolve issues quickly and effectively to maintain high levels of member satisfaction and ensure any challenges are addressed with minimal disruption.
Ensure Quality Standards:
Contribute to the preparation and presentation of each vehicle, ensuring it meets Flexcar’s high standards before delivery. Conduct thorough quality checks to ensure each car is ready for a flawless member experience.
Utilize Technology:
Leverage Flexcar’s cutting-edge systems to manage member interactions, track order progress, and maintain accurate records. Ensure seamless communication through digital channels while providing real-time updates to members.
Become a Flexcar Expert:
Develop in-depth knowledge of Flexcar’s services, features, and processes. Stay current on new offerings and technology to ensure members always receive the most relevant, up-to-date information.
Create Welcoming Experiences:
Greet each member with warmth, professionalism, and enthusiasm. Create a friendly and informative environment, showcasing Flexcar’s dedication to providing outstanding customer service and an exceptional member experience.
Collaborate Cross-Functionally:
Work closely with customer care, security, and other internal teams to provide a unified experience for our members. Collaborate with other departments to ensure smooth service delivery and swift issue resolution.
Drive Continuous Improvement:
Actively seek opportunities to enhance the member experience, offering feedback and ideas for improving service quality, efficiency, and overall member satisfaction. Contribute to initiatives that continuously elevate the service standards at Flexcar.
Adapt and Grow:
As part of a smaller, agile team, be ready to take on new tasks and responsibilities to support the business's success. Show flexibility and initiative in responding to changing member needs and company objectives.
Performance Metrics & Follow-Up:
Meet or exceed key performance metrics, including Customer Satisfaction (CSAT) and Churn (member retention). Conduct follow-up calls at 7, 30, 60, and 90 days post-service to ensure ongoing member satisfaction and identify areas for improvement.

What Drives Success for this Role:

Experience: 1-2 years in a customer service role, ideally within a fast-paced environment.
Communication Skills: Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Problem-Solving: Strong analytical skills to navigate challenges and make informed decisions.
Tech-Savvy: Proficient in computer skills and quick to learn new software systems.
Customer-Centric Attitude: A passion for delivering outstanding service and exceeding member expectations.
Multitasking Ability: Skill in managing multiple tasks and prioritizing efficiency under pressure.
Adaptability: Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.
Attention to Detail: A keen eye for detail, ensuring that all member requests are addressed thoroughly.
Listening Skills: Strong listening abilities to identify member needs and provide tailored solutions.
Case Management: Track support cases diligently, ensuring timely resolutions and effective follow-up.
Collaboration: Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
Delivery: Willing to drive up to 25% of time for deliveries.
At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).

What Tops Off the Tank:

Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose
Save for Your Future! 401(k) with company match from day one of hire
Expand The Family! Paid family leave available for all full-time employees
Drive a Flexcar! Discounted employee rate on Flexcar products

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Refine Your Search

order management jobs in worcester, ma

Member Concierge

Lifestyle Coordinator

Inbound Supervisor

Accounts Receivable Specialist

Administrative Assistant

Customer Service Rep. In/Out Call Center

Distribution Center Operations Supervisor - Worcester

Customer Service Representative

Data Entry Clerk

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T1348)

Customer Care Coordinator

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1348)

Overnight Inbound (Stocking) (T1348)

Room Service Attendant, University, 40 hours, Mixed Shift

4am Inbound (Stocking) (T1348)

Program Representative

Administrative Operations Assistant (Temporary, Full-Time)

Accounts Payable/Purchasing Coordinator, Materials Management, 40-Hours, Days, Monday through Friday, 7:00am - 3:30pm

Administrative Coordinator OHS Grafton

I want to receive the latest job alert for order management in worcester, ma

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