Top 306 Quality liaison Jobs in Worcester, Ma

Vendor Program Manager (Hybrid)
MAPFRE —Webster, MA
- $67,600 - $86,100 a year
- Hybrid work
- 6 years
- Mid-level
- Analysis skills
- Profit sharing
- Health savings account
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr
Fallon Health —Worcester, MA
- $22 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
Perinatal Quality Liaison
Laborie Medical Technologies Corp —Westborough, MA
- Full-time
- Nursing
- 5 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
11d
Administrative Assistant (Special Education Department)
Worcester Public Schools —Worcester, MA
- Up to $95,062 a year
- Full-time
- School experience
- Mid-level
- Office
- Paid time off
- Paid sick time
12d
HiSET/GED Preparation Instructor (Part-Time) - Quinsigamond Community College
Quinsigamond Community College —Worcester, MA
- Part-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
Clinical Liaison
Marquis Health Consulting Services —Worcester, MA
- $30 - $60 an hour
- Full-time
- RN License
- Mid-level
- Driver's License
- Dental insurance
- Tuition reimbursement
Quick Apply
5d
CAREER COUNSELOR RESEA
City of Worcester —Worcester, MA
- $31.40 - $38.27 an hour
- Online Application
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Packaging Lead
Rise Baking Company, LLC —Worcester, MA
- $22.62 - $27.00 an hour
- Overtime
- Management
- Mid-level
- High school diploma or GED
- 401(k)
ESL Instructor RC13 (Part-Time, Non-Benefited) - Worcester State University
Worcester State University —Worcester, MA
- $37 an hour
- Part-time
- Classroom
- Mid-level
- University
Patient Services Floor Lead
Family Health Center —Worcester, MA
- $20.19 - $23.55 an hour
- Full-time
- Mid-level
- Under 1 year
Quick Apply
Assistant Coordinator of Buildings and Grounds
Worcester Public Schools —Worcester, MA
- $90,000 - $107,411 a year
- Full-time
- School experience
- Mid-level
- High school diploma or GED
YOUTH DEVELOPMENT COORDINATOR
YWCA CENTRAL MASSACHUSETTS INC —Worcester, MA
- $24 an hour
- Full-time
- Spanish
- Management
- Customer service
Quick Apply
5d
Team Chairperson (2)
Wachusett Regional School District (MA) —Jefferson, MA
- Full-time
- School experience
- Experience working with individuals with disabilities
- Mid-level
Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote
Fallon Health —Worcester, MA
- $31 an hour
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
11d
Customer Service/ Support Representative
Molex —South Grafton, MA
- $75,000 - $90,000 a year
- Oracle
- Pass drug screening
- Office
- Paid parental leave
- Health savings account
TEAM Chairperson
Wachusett Regional School District (MA) —Holden, MA
- Full-time
- School experience
- Experience working with individuals with disabilities
- Mid-level
9d
Community Liaison - Field Based
Griswold Rabinovitz Division —Shrewsbury, MA
- $65,000 - $75,000 a year
- Full-time
- Hospital
- Physical & Rehabilitation Medicine
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
6d
Client Services Assistant
Tufts University —Grafton, MA
- $20.90 - $28.90 an hour
- High school diploma or GED
- Typing
- In-person
12d
Cataloguer
Bonhams —Marlborough, MA
- $20 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Commuter assistance
- Paid parental leave
Elder Case Manager / ROSS Coordinator
Worcester Housing Authority —Worcester, MA
- $26.50 - $28.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
Quick Apply
2d

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Vendor Program Manager (Hybrid)

MAPFRE -
Webster, MA

Apply Now

Job Details

$67,600 - $86,100 a year

Benefits

Profit sharing
Health savings account
Internal mobility program
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Vendor relationship building
Employee relationship building
Associate's degree

Full Job Description

This is a hybrid position, may consider remote for qualified candidates

Join Mapfre as a Vendor Program Manager, where you'll play a critical role in managing strategic vendor and Business Process Outsourcing (BPO) partnerships that support our Enterprise Contact Center and Insurance Operations.

In this highly visible role, you'll serve as the primary point of contact for vendor partners, ensuring service delivery meets business objectives, contractual commitments, and customer experience expectations. You'll leverage data, governance frameworks, and cross-functional collaboration to drive accountability, improve performance, and support key business initiatives.

What You'll Do

Serve as the primary liaison between Mapfre and strategic vendor/BPO partners, fostering strong, collaborative relationships.
Monitor vendor performance through key performance indicators (KPIs), service level agreements (SLAs), quality metrics, and budget targets.
Identify performance gaps, conduct root cause analysis, and drive corrective action plans through resolution.
Lead vendor governance activities, including recurring business reviews, performance reporting, forecasting, and operational discussions.
Manage vendor contracts, invoice reconciliation, budget tracking, and cost forecasting.
Partner with Workforce Management and operational leaders to ensure vendor staffing plans align with business needs.
Resolve escalated service issues and drive improvements that enhance customer and business outcomes.
Support vendor selection activities, including RFPs, evaluations, onboarding, and offboarding processes.
Lead vendor-related initiatives, pilot programs, and continuous improvement efforts that drive operational efficiency and service excellence.
Collaborate with cross-functional teams on technology integrations, compliance requirements, and customer experience enhancements.
Ensure vendor partnerships align with MAPFRE's governance standards, performance expectations, and strategic objectives.

What You'll Bring

Strong vendor management, business operations, or BPO oversight experience.
Proven ability to manage performance through metrics, reporting, analytics, and accountability frameworks.
Excellent relationship-building, negotiation, and communication skills.
Strong analytical mindset with the ability to identify trends and recommend data-driven solutions.
Experience managing contracts, budgets, invoices, and vendor financial performance.
Ability to successfully manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Excel, PowerPoint, and reporting or business intelligence tools.
Experience leading cross-functional initiatives and driving process improvements.

Qualifications

Bachelor's degree preferred; Associate's degree required.
4–6 years of vendor management, BPO oversight, program management, or operations leadership experience preferred; or
6–8 years of related experience with an Associate's degree.
Experience working in customer service, contact center, insurance operations, or outsourced service environments is highly desirable.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $67,600 - $86,100

Benefit Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at [email protected]. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice:

The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time

#MAPFRE123

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Refine Your Search

quality liaison jobs in worcester, ma

Vendor Program Manager (Hybrid)

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Perinatal Quality Liaison

Administrative Assistant (Special Education Department)

HiSET/GED Preparation Instructor (Part-Time) - Quinsigamond Community College

Clinical Liaison

CAREER COUNSELOR RESEA

Packaging Lead

ESL Instructor RC13 (Part-Time, Non-Benefited) - Worcester State University

Patient Services Floor Lead

Assistant Coordinator of Buildings and Grounds

YOUTH DEVELOPMENT COORDINATOR

Team Chairperson (2)

Call Center Technology Analyst & Workforce Management Specialist - Hybrid/Remote

Customer Service/ Support Representative

TEAM Chairperson

Community Liaison - Field Based

Client Services Assistant

Cataloguer

Elder Case Manager / ROSS Coordinator

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