Top 275 Passenger service agent Jobs in Worcester Ma

Customer Service Representative
Optum —Auburn, MA
- $16.15 - $28.80 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
Remote Customer Service Representative
Test of Time Plumbing Heating Air & Electrical —Worcester, MA
- $22 - $27 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
9d
Blood Collection Staff - Customer Service (Part Time)
American Red Cross —Worcester, MA
- $20.55 an hour
- Part-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Passenger Service Agent
Menzies Aviation —Worcester, MA
- $10.50 - $31.00 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Passenger Service Agent
G2 Secure Staff, LLC —Worcester, MA
- $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Customer Service/ Support Representative
Molex —South Grafton, MA
- $75,000 - $90,000 a year
- Oracle
- Pass drug screening
- Office
- Paid parental leave
- Health savings account
Passenger Service & Ramp Agent (PSRA)
Menzies Aviation —Worcester, MA
- $17 an hour
- Overtime
- Background check
- 18 years or older
- Customer service
Accounting Clerk / Customer Service
Plastixs —Shrewsbury, MA
- $27 - $29 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Hybrid Veterinary Technician / Customer Service Representative (CSR) - (full-time)
Framingham Animal Hospital —Framingham, MA
- $18 - $26 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Profit sharing
- Continuing education credits
Quick Apply
2d
Bilingual Customer Service Specialist (Spanish or Portuguese)
Sherwin-Williams —Framingham, MA
- $20 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
6d
Retail Store Specialist - (Customer Service/Merchandising) - Part Time- Various - Various shifts & Weekend availability
Ocean State Job Lot —Auburn, MA
- $15.75 - $16.75 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Profit sharing
- Paid holidays
14d
Sr. Customer Service Representative / Inside Sales
SunSource —Northborough, MA
- Full-time
- Customer service
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
14h
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Milford, MA
- Full-time
- Spanish
- Inventory management
- Merchandising
Field Insurance Customer Service Representative I
AAA Northeast —Marlborough, MA
- $24.15 - $28.60 an hour
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
2d
Customer Service Representative
IPL Schoeller —Leominster, MA
- $57,962 - $72,461 a year
- Hybrid work
- Oracle
- High school diploma or GED
- Business
Quick Apply
Customer Service Representative |West Boylston, MA
Bunzl —West Boylston, MA
- $20.00 - $21.85 an hour
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Representative
Peak Technologies —Littleton, MA
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Customer Service Representative
Seaman Paper —Leominster, MA
- $25 - $29 an hour
- Full-time
- Mid-level
- Ability to climb stairs
- US work authorization
Quick Apply
Manager of Customer Service
TJX Companies —Framingham, MA
- $104,800 - $136,200 a year
- Full-time
- 8 years
- Project management
- Bachelor's degree
- Health savings account
- Paid holidays
Insurance - Customer Service Representative
Northwood Insurance Agency, Inc —Northborough, MA
- $24 - $26 an hour
- Full-time
- Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply

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Customer Service Representative

Optum -
Auburn, MA

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Job Details

Full-time
$16.15 - $28.80 an hour

Benefits

Paid training

Qualifications

Computer operation
Confidential information handling
Computer literacy
Typing

Full Job Description

This position is Remote in Auburn, MA. You will have the flexibility to work remotely* as you take on some tough challenges.

Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under direct supervision, assists patients through management of incoming calls related to various appointment and medical care needs. The Patient Service Representative plays an integral role as a member of the patients care team by screening all incoming calls and helping complete the request with first call resolution or directing to another member of the interdisciplinary care team. Provides extraordinary customer service and strong problem-solving skills to strengthen the patient/ care team relationship. Manges a high volume of calls most often from a remote setting for a defined service line and is responsible to organize and prioritizes action items following standard work, including allocating tasks to the appropriate member of the care team, and ensuring efforts are coordinated and avoid duplication. Must have clear verbal and written communication skills to ensure the patient and team members understand next steps.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm.

We offer 12 weeks of paid training. The training will be Monday - Friday. Training will be conducted onsite at 4 Brotherton Way Auburn MA.

Primary Responsibilities:

Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line.
Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call.
Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supports the needs of our patients.
Initiates request for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes.
Documents details of each call in the patients' electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care.
Reviews and facilitates the updating of missing /outdated information in the patient record with each call including demographics, primary care physician selection, and insurance.
Effectively deescalates issues with upset patients and practices. Uses advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor.
Participates in resolving operational difficulties and communicates with supervisor regarding department issues/ problems and opportunities for improvement.
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies.
Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department.
Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment.
Complies with health and safety requirements and with regulatory agencies.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Regular, reliable and predictable attendance is required.
Performs other similar and related duties as required or directed.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of Customer service experience
Basic computer knowledge
Basic typing skills
Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm

Preferred Qualifications:

Experience working in Medical Office

Telecommuting Requirements:

Reside within Auburn, MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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Refine Your Search

passenger service agent jobs in worcester ma

Customer Service Representative

Remote Customer Service Representative

Blood Collection Staff - Customer Service (Part Time)

Passenger Service Agent

Passenger Service Agent

Customer Service/ Support Representative

Passenger Service & Ramp Agent (PSRA)

Accounting Clerk / Customer Service

Hybrid Veterinary Technician / Customer Service Representative (CSR) - (full-time)

Bilingual Customer Service Specialist (Spanish or Portuguese)

Retail Store Specialist - (Customer Service/Merchandising) - Part Time- Various - Various shifts & Weekend availability

Sr. Customer Service Representative / Inside Sales

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Field Insurance Customer Service Representative I

Customer Service Representative

Customer Service Representative |West Boylston, MA

Customer Service Representative

Customer Service Representative

Manager of Customer Service

Insurance - Customer Service Representative

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