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IT Asset Manager

Modern Technology Solutions, Inc -
Dayton, OH

Apply Now

Job Details

11 days ago

Benefits

Disability insurance
Health insurance
Tuition reimbursement
Paid time off
401(k) 6% Match
401(k) matching
Employee stock ownership plan
Flexible schedule
Life insurance

Qualifications

Desktop computer repair
Customer communication
Internal employee customer service
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
CompTIA Security+
Ticketing system technical support

Full Job Description

MTSI is seeking a highly motivated IT Asset Manager to provide technical support within a fast-paced, mission-focused environment supporting advanced Air Force systems and enterprise IT operations. The ideal candidate is customer-oriented, proactive, and experienced in troubleshooting hardware, software, networks, and secure mission systems.

This role requires strong communication skills, a commitment to timely problem resolution, and the ability to work closely with engineers, program managers, and end users across a complex technical landscape. The ideal candidate will bring expertise in tracking, managing, and reporting IT assets to support high-impact defense programs.

Responsibilities:

Serve as the point of contact for mobile devices help desk inquiries, providing technical support for end users.
Diagnose and resolve issues related to laptops, peripherals, and enterprise software applications.
Support account provisioning, permissions, and access requests across non-secure networks.
Troubleshoot connectivity, VPN, and network-related issues, escalating when necessary to higher-tier teams.
Maintain accurate records of service tickets, issues, and resolutions using established ticketing systems.
Assist users with hardware/software installations, updates, and configuration tasks.
Coordinate with cybersecurity personnel to ensure compliance with security requirements, patching, and system hardening.
Support system rollouts, hardware refresh cycles, and continuous improvement initiatives.
Provide outstanding customer service and maintain a professional, user-focused approach in all interactions.
Assist with documentation, knowledge base articles, and process updates to improve support workflows.
Maintain and manage the full lifecycle of IT assets (hardware, software, licenses, and cloud services), including acquisition, deployment, maintenance, upgrades, and decommission.
Track and update IT asset information in inventory tools and systems (e.g., ServiceNow, Flexera, IBM Maximo).
Conduct regular audits of IT asset inventories to ensure data accuracy.
Monitor inventory levels to anticipate future needs and minimize disruptions.

Required Qualifications:

2+ years of experience in help desk or IT support roles (Tier I or II).
Troubleshooting skills across Windows operating systems, hardware, and software applications.
Experience with account administration, and access request workflows.
Familiarity with ticketing and IT service management systems (e.g., Jira, ServiceNow, Remedy).
Strong communication and customer service skills; ability to explain technical concepts to non-technical users.
Ability to work onsite and support time-sensitive mission requirements.
Security + certification.

Preferred Qualifications:

CompTIA A+, Network+, or similar certifications.
Experience supporting DoD, Air Force, or other environments.
Knowledge of endpoint security tools, patch management, and compliance frameworks.
Familiarity with enterprise collaboration tools and configuration (Teams, Outlook, SharePoint).
Experience supporting engineering or software development environments

#LI-MS1

#MTSIjobs

#skyline

Perks and Benefits

Vacation:
New Hires Accrue 20 days of PTO and 10 Holidays per Year
Health Insurance:
Zero Deductible Health Plans
Flexible Schedules:
Flex Schedules
Professional Development:
Up to $10,000 Annual Education/Training Reimbursement
ESOP:
Funded Stock Ownership Plan
401k Match+:
6% 401k Match + Immediate Vesting
Bonus Program:
Semi-Annual Bonus Opportunity
Mentorship:
Career Mentorship Programs

Why is MTSI a great place to work

Interesting Work:
Our co-workers support some of the most important and critical programs to our national defense and security.
Values:
Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
100% Employee Owned:
We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
Track Record of Success:
We have grown every year since our founding in 1993.

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visitwww.mtsi-va.com

EEO Statement

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.

Why is MTSI a great place to work

Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
100% Employee Owned: We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting up to $9k annually
- Semi-annual bonus eligibility (July and Decemeber)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual educational reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
Track Record of Success: We have grown every year since our founding in 1993.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

Apply Now

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information technology manager jobs in wpafb oh

IT Asset Manager

Director of Information Technology

Manager, Application Administration - Information Technology

IT Operations Manager

Sr. Manager, IT DC Technology - OHDC

Director of Information Technology

IT Server Manager

IT Network Manager

IT Vendor Financials & Contract Manager

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EEO Statement

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