Top 40 Licensed customer service Jobs in Wrangell Ak

Manager, Pharmacy Data Entry Operations
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- $75,000 - $85,000 a year
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- Customer service
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aventiv —United States
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- CPA
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Remote Licensed Insurance Sales
The Colhoun Agency —United States
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Tax Resolution Managing Attorney
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Ochsner Health System —United States
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RN- Float Pool- L&D, NICU (Level III), Mother Baby-Days & Nights-New Orleans
Ochsner Health System —United States
- PRN
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Psychologist - Remote Contractor VADE
Potomac Healthcare Solutions —United States
- Choose your own hours
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Psychologist - Remote Contractor VADE
Potomac Healthcare Solutions —United States
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4d
Psychologist - Remote Contractor VADE
Potomac Healthcare Solutions —United States
- Choose your own hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid training
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4d

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Manager, Pharmacy Data Entry Operations

Knipper HEALTH -
United States

Apply Now

Job Details

Full-time
$75,000 - $85,000 a year
7 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Computer operation
Staff supervision
Operating systems
Medical claims processing
Computer literacy
Regulatory compliance
HIPAA
Communication platforms
Health insurance knowledge
Desktop applications
Collaborative technology platforms
Document viewing software
Productivity software
State and federal pharmacy laws
Medical terminology
Stakeholder relationship building

Full Job Description

Overview:

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the Caretria Team!

POSITION SUMMARY:

The Manager, Pharmacy Data Entry Operations, is responsible for the strategic and operational oversight of the Eagle and KRx Data Entry teams. This position plays a vital role in unifying and harmonizing both teams, ensuring alignment in processes, culture, and performance expectations. The Manager fosters team connection and cohesion, drives retention efforts, and promotes a collaborative, consistent work environment that encourages knowledge sharing and departmental synergy.

Reporting to the Associate Director, CPS, the Manager leads efforts to streamline workflows, enhance contributor engagement, and optimize prescription data entry services. This position requires a leader with strong operational oversight and interpersonal skills, capable of maintaining high morale while achieving critical business outcomes.

Fully remote role with the ability to travel to corporate locations 10%.

Responsibilities:

Strategic & Operational Leadership
- Oversee day-to-day operations of the Eagle and KRx Data Entry teams, ensuring service levels, accuracy, and turnaround times are consistently met or exceeded.
- Develop and implement aligned workflows and performance standards across both teams to create operational consistency and efficiency.
- Identify opportunities to streamline processes, reduce duplication, and improve scalability across both data entry operations.
- Collaborate with internal stakeholders to support launches, integrations, and ongoing optimization of pharmacy programs.
- Leverage cross-departmental insights to strengthen data entry processes and improve overall pharmacy service delivery.
Team Engagement & Integration
- Serve as a central connector between the Eagle and KRx teams, actively working to build relationships, create shared goals, and celebrate joint achievements.
- Champion team morale, contributor engagement, and retention efforts through inclusive leadership and transparent communication.
- Foster a collaborative team culture that promotes mutual respect, shared learning, and consistent standards.
- Encourage cross-training, peer learning, and exposure to team-specific strengths to develop well-rounded contributors.
People Development & Leadership
- Lead and support a team of supervisors, and team leads through performance coaching, training, and development.
- Oversee onboarding, training, and competency development for all data entry staff; ensure contributors are fully equipped to perform in their roles.
- Address performance trends through data, observation, and regular feedback conversations; provide ongoing support to drive growth and accountability.
- Set clear goals and expectations, aligning team efforts with broader department and company objectives.
Compliance & Quality Oversight
- Maintain adherence to federal and state regulations, including HIPAA and Board of Pharmacy guidelines.
- Ensure policies, procedures, and standard operating procedures (SOPs) are followed consistently across both teams.
- Conduct regular audits to evaluate quality, accuracy, and compliance; implement improvements as needed to address gaps.
Data & Performance Analytics
- Monitor Key Performance Indicators (KPIs) to track individual and team performance.
- Use performance data and trends to identify operational gaps, improve accuracy, and reduce turnaround time.
- Prepare and deliver regular reports, highlighting successes, challenges, and opportunities for optimization.
Communication & Collaboration
- Serve as a liaison between the data entry teams and internal/external stakeholders to ensure smooth communication and alignment.
- Maintain a proactive feedback loop with contributors, ensuring they are informed, supported, and aligned with departmental initiatives.
- Translate strategic priorities into actionable plans for the team and ensure consistent follow-through.
The above duties are meant to be representative of the position and not all-inclusive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
Minimum five (5) years of progressive experience in pharmacy operations, preferably within a mail order, PBM, or specialty pharmacy setting.
Minimum three (3) years of leadership experience in a regulated, high-volume healthcare or pharmacy environment
Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
Experience with HIPAA, PDMA, cGMP adverse events
Experience with insurance procedures, drug reimbursement issues, and claim adjudication process
Computer literacy to include operating systems, Microsoft Office Suite, presentation software, communication and collaboration tools, and Adobe PDF or comparable
Ability to read, write, speak, and understand the English language

PREFERRED EDUCATION AND EXPERIENCE:

Registered and licensed pharmacy technician by the Indiana Board of Pharmacy in good standing
Nationally certified through the PTCB or another approved certifying agency
Bi-lingual, English and Spanish
Project management experience
Customer service evaluation and satisfaction experience

KNOWLEDGE, SKILLS & ABILITIES:

Strong understanding of pharmacy data entry operations and regulatory requirements
Proven ability to unify and motivate diverse teams across locations and programs
Experience leading successful change management and process improvement initiatives
Excellent interpersonal and team-building skills; builds trust and rapport with team members
Strong written and verbal communication skills; effectively communicates with team, leadership, and stakeholders
High attention to detail, with a focus on quality and compliance
Strong analytical thinking, with the ability to interpret data and drive performance through insights
Proficiency with Microsoft Office Suite, pharmacy software systems, and digital workflow tools
Ability to prioritize responsibilities, manage competing deadlines, and operate in a dynamic environment

PHYSICAL DEMANDS:

Work is performed in a standard office or pharmacy setting
Extended periods of sitting and computer use required
Frequent use of hands and phone for data entry and communication
Occasional lifting up to 25 lbs may be required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected pay range for this position is $75K to $85K annually. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.

Apply Now

Refine Your Search

licensed customer service jobs in wrangell ak

Manager, Pharmacy Data Entry Operations

Licensed Therapist Contractor - Remote VMMH

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Psychologist - Remote Contractor VADE

Psychologist - Remote Contractor VADE

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