Top 9 Hotel front desk clerk Jobs in Wrentham, Ma

Front Office Clerk - Night Audit
Bally's Twin River Lincoln —Lincoln, RI
- $21.60 an hour
- Part-time
- Bilingual
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
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5d
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Night Auditor
Courtyard Providence Downtown —Providence, RI
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Opportunities for advancement
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8d
Front Desk Clerk
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Entry level
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Front Desk Associates
True North Hotel Group Inc —Marlborough, MA
- $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
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5d
Front Office Supervisor
True North Hotel Group Inc —Marlborough, MA
- $19 - $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Night Auditor
AC Hotel Boston Cambridge —Cambridge, MA
- $21 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
12d

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Front Desk Clerk
Hilton Garden Inn Columbus Airport —Columbus, OH
Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to…
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1d
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special…
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hotel front desk clerk jobs near wrentham, ma

Front Office Clerk - Night Audit

Bally's Twin River Lincoln -
Lincoln, RI

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Job Details

Part-time
$21.60 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Childcare

Qualifications

Confidential information handling
Basic math
High school diploma or GED
Typing

Full Job Description

The Role:

This position is responsible for checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with the hotel staff and is thus very influential in creating the first impression of the hotel. Looking for candidates with exceptional customer service and communication skills.

Responsibilities:

Enhances the guest experience by providing exceptional service.
Responds to inquiries regarding property – i.e., directions to property, players club, entertainment, hours of operation of venues, etc.
Relays “guest requests” to appropriate staff.
Enters text messages for guests into the property’s management system as requested, relay guest messages.
Ensures calls are answered promptly and in accordance with department standards.
Follows established emergency procedures and acts as a communications link in emergency situations.
Answers fax and email inquiries.
Confirms and modify reservations.
Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.
Greets, registers, assigns rooms, and issues keys to arriving guests.
Assists guests in fulfilling their requests – room changes, extra amenities, etc.
Makes and confirms reservations.
Posts charges to guest folios.
Assists guests in resolving complaints.
Maintains a cash bank, cash checks, issue change.
Receives cash, checks, and credit cards for payment of services.
Processes complimentary transactions with supporting documentation.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Reviews folios with guest ensuring accuracy; perform checkout.
Adheres to department and property policies and procedures.
Offers luggage assistance.
Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes.
Maintains knowledge of current marketing promotions and events.
Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix).
Other Duties & Responsibilities:
Enters and delivers guest wake-up calls. Offers a follow-up wake-up call.Enters reservations via fax, email, and as per management.
Disseminates information to guests about the property and local area.
Sends and delivers guest faxes.
Performs Concierge duties as required.
Answers incoming phone calls, routing as needed.
Processes reservation calls; checking availability; quoting rates; detailing property amenities; closing sales and entering reservations into the property management system.
Maintains knowledge of property information & memorabilia.

Qualifications:

High school diploma or GED
Must project a professional and positive image.
High energy level.
Proficiency in typing.
Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to maintain composure under stress in a fast-paced work environment.
Must be able to stand for long periods of time.
Basic reading and math skills.
Ability to work a flexible schedule.
Excellent interpersonal and communication skills.
Must be able to communicate clearly and effectively with all employees and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Bilingual is a plus.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, concentrate, remember, attention to and observe details, use of ten key and personal computer
Constantly use mental alertness to achieve high level of accuracy in completing tasks
Ability to maintain confidential information

Working Conditions:

Mostly indoors and generally climate-controlled environment
Will be exposed to noise, smoke, and odors
Working with others and independently

What’s in it for you:

Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts

Target Hourly Range: ($21.60)

Bally's Lincoln Casino Resort: About | LinkedIn (https://www.linkedin.com/company/ballys-lincoln/about/)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

hotel front desk clerk jobs in wrentham, ma

Front Office Clerk - Night Audit

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