Top 1720 Director, customer performance Jobs in Wright City, Mo

Director, Customer Performance
Mastercard —O'Fallon, MO
- $151,000 - $249,000 a year
- Online Application
- Up to 50% travel
- Analysis skills
- Senior level
- Paid jury duty
- Health savings account
General Manager - VIBE CITY Wentzville
VIBE Cannabis —Wentzville, MO
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Recruiting
- Paid parental leave
- AD&D insurance
Quick Apply
Assistant Manager Vibe City
VIBE Cannabis —Wentzville, MO
- From $27 an hour
- Weekends as needed
- Background check
- Mid-level
- 21 years or older
- Paid holidays
- Health insurance
Quick Apply
Psychiatrist and Medical Director
Confidential —Missouri
- Full-time
- Background check
- Medicine
- Psychiatry
- Health insurance
- Dental insurance
Quick Apply
Center Assistant Director
The Learning Experience —Saint Peters, MO
- $17 - $22 an hour
- Full-time
- Classroom
- CPR Certification
- Management
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Manager
Community Choice Financial Family of Brands —O'Fallon, MO
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Assistant Store Manager
Community Choice Financial Family of Brands —Lake Saint Louis, MO
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Sales Representative
Merit Administration —Wentzville, MO
- $100,000 - $250,000 a year
- Weekends as needed
- CRM software
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manager, Software Engineering
Mastercard —O'Fallon, MO
- $140,000 - $231,000 a year
- Online Application
- Computer science
- Computer Science
- 11+ years
- Paid jury duty
- Health savings account
Dispatcher
ThyssenKrupp North America, Inc. —Wentzville, MO
- $19 - $24 an hour
- Full-time
- Microsoft Word
- Mid-level
- Administrative experience
4d
General Manager
Jimmy John's —Lake Saint Louis, MO
- From $50,000 a year
- 8 hour shift
- Clean driving record
- Fast casual restaurant
- Mid-level
- Profit sharing
- Paid training
Quick Apply
Community Market President, SVP
First Mid —Saint Peters, MO
- $150,000 - $179,100 a year
- 5 years
- Office
- Finance
- Health savings account
- Employee stock purchase plan
Quick Apply
Roadside Diesel Technician – Mobile Truck & Trailer Repair
Express Service Group —Warrenton, MO
- $80,000 - $100,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Opportunities for advancement
Quick Apply
3d
Local CDL A Truck Driver - Home Daily
Transland —O'Fallon, MO
- $23 - $26 an hour
- Overtime
- Hazmat Endorsement
- No touch freight
- Local
- Passenger ride along program
- Disability insurance
Quick Apply
Senior Construction Manager
Crusoe —Warrenton, MO
- $160,875 - $195,000 a year
- Full-time
- Civil engineering
- 7 years
- Construction site
- Commuter assistance
- Paid parental leave
Quick Apply
STORM DAMAGE SPECIALIST-OUTSIDE SALES
Blue Ladder Roofing of St.Louis —Wentzville, MO
- $60,000 - $250,000 a year
- Part-time
- Hybrid work
- Mid-level
- Smartphone
- Reliable transportation
- Health insurance
- Employee discount
Quick Apply
Senior Site Reliability Engineer
Mastercard —O'Fallon, MO
- $96,000 - $163,000 a year
- Online Application
- Azure
- System design
- AWS
- Paid jury duty
- Health savings account
Lead Technical Program Manager
Mastercard —O'Fallon, MO
- $122,000 - $207,000 a year
- Online Application
- System design
- Mentoring
- APIs
- Paid jury duty
- Health savings account
Trailer Mechanic
Saia Motor Freight Line LLC —Saint Peters, MO
- $32.70 - $37.35 an hour
- Full-time
- 18 years or older
- Mechanic experience
- English
Quick Apply
Field Sales Representative (Pest Control)
All Solutions Pest Control —Saint Charles, MO
- 8 hour shift
- Background check
- Clean driving record
- Customer service
- 401(k)
- Paid time off
Quick Apply

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Director, Customer Performance

Mastercard -
O'Fallon, MO

Apply Now

Job Details

Full-time
$151,000 - $249,000 a year

Benefits

Paid jury duty
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Bereavement leave
Life insurance

Qualifications

Authentication
Customer communication
Credit card payment processing
Project execution
Root cause analysis
Cross-functional collaboration
Fraud Detection Systems

Full Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Customer Performance

Who is Mastercard?

Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible.
Overview:

Franchise is core to all Mastercard business. Franchise enables business growth and value, fostering interactions with customers which provides ongoing trust and confidence in the evolving payments and data driven ecosystem.

This role enables high-risk acquirers to participate in the Mastercard global ecosystem by engaging directly with customers to improve ecosystem performance and strengthen participants’ understanding of business requirements.
About the Role:
With the growth of merchant fraud, acquirers must strengthen their screening of new merchants, as well as closely monitor new risk signals in transaction data, while ensuring their merchants remain compliant with local laws and Mastercard standards. To help acquirers achieve this, the Franchise team is looking for a fraud and compliance expert who acts as the primary interface with customers regarding acquirer performance for fraud rate, chargeback rate, violations of compliance standards, approval rate, and authentication success rate. The focus is on customers with a high-risk acquirer license which is required when they acquire specialty merchants like cryptocurrency, gambling, adult content etc.

This role offers exciting opportunities to build new ecosystems with franchise as an enabler. The ideal candidate is one who is passionate about fraud/risk management & business growth, highly motivated, intellectually curious, and analytical.

This position reports to Vice President, North America Customer Engagement & Performance.

Responsibilities will include:

Responsible for the planning and delivery of all aspects of the fraud management effort to customers, merchants, payment facilitators, service providers.
Designing internal and external reports that help identify poor performance areas and hence need urgent attention.
Engaging with customers when there are performance issues (including rule violations).
Selling and delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects).
Working with colleagues in Franchise to improve such engagements and better manage Specialty Merchants (e.g., expanding their categories, identifying missing registrations, optimizing costs).
Identifying fraud trends and share with product teams, customers and banking associations.

Experience/Knowledge:
Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of network rules and ideally relevant experience are required. The ideal candidate would have worked at or with acquirers on fraud and merchant compliance .

Additional Requirements:

Analysis: Exceptional analytical skills to gather, synthesize, interpret, and action on data
Communication: Strong verbal and written communication, including delivering presentations, is necessary at both business and technical levels. Being able to sell ideas is desired.
Collaboration: collaborates effectively by taking ownership without being asked and working with team members to achieve common goals aligned with Mastercard values. [SV1.1]
Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments.
Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes occur and by effectively resolving conflicts to accomplish goals.
Problem solving: Identifies root causes of problems thanks to data analysis, thinks creatively to find and implement solutions, rather than just raising issues. Is able to analyze data and build new reports.
Frequent travel (at least 50%) in the United States and Canada

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $151,000 - $249,000 USD

Apply Now

Refine Your Search

director, customer performance jobs in wright city, mo

Director, Customer Performance

General Manager - VIBE CITY Wentzville

Assistant Manager Vibe City

Psychiatrist and Medical Director

Center Assistant Director

Assistant Store Manager

Assistant Store Manager

Sales Representative

Manager, Software Engineering

Dispatcher

General Manager

Community Market President, SVP

Roadside Diesel Technician – Mobile Truck & Trailer Repair

Local CDL A Truck Driver - Home Daily

Senior Construction Manager

STORM DAMAGE SPECIALIST-OUTSIDE SALES

Senior Site Reliability Engineer

Lead Technical Program Manager

Trailer Mechanic

Field Sales Representative (Pest Control)

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