Top 2 Helpdesk specialist Jobs in Wright Patterson Afb, Oh

BUSINESS SYSTEMS TECHNICAL SUPPORT SPECIALIST
MECHANICAL SERVICES & DESIGN INC —Dayton, OH
- $27 - $34 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
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End User Support Specialist
Expedient Technology Solutions —Miamisburg, OH
- From $50,000 a year
- Full-time
- Background check
- Software troubleshooting
- Research
- Paid training
- Health insurance
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End User Support Specialist
Expedient Technology Solutions —Miamisburg, OH
It is desired that you have a minimum of an associate degree in a related technical field, but not required. Technical skills and knowledge involve but are not…
From $50,000 a year
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Help Desk Specialist I - 505751
Delaware Nation Industries —Wright-Patterson AFB, OH
Learn to install and configure Windows OS images, applications, and system tools. Provides end-user support of Windows desktops, laptops, and tablets.
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11d

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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
4d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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BUSINESS SYSTEMS TECHNICAL SUPPORT SPECIALIST

MECHANICAL SERVICES & DESIGN INC -
Dayton, OH

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Job Details

Full-time
$27 - $34 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Windows
Driver's License
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Computer networking
Productivity software
Identity and access management (IAM) solutions
Desktop administration
Ticketing system technical support

Full Job Description

MSD is looking for a Business Systems Technical Support Specialist to join our team!

MSD is seeking a motivated and customer-focused Business Systems Technical Support Specialist to join our growing IT team. In this role, you'll provide day-to-day technical support for hardware, software, Microsoft 365, networks, and business applications while partnering with users across the organization to solve problems and improve technology adoption. You'll also play an active role in software implementations, process improvement initiatives, and IT projects that directly impact the business.

This is more than a traditional helpdesk position. You'll work closely with the CIO, gaining hands-on experience in project coordination, system implementations, and business process improvement. If you're looking for an opportunity to grow your technical skills while building a long-term career with a company that invests in its people, we'd love to hear from you.

The Business Systems Technical Support Specialist provides first-line technical support while helping improve business systems, streamline processes, and support technology initiatives across the organization.

QUALIFICATIONS AND GENERAL REQUIREMENTS:

Minimum of 2 years of hands-on IT support experience in a helpdesk, desktop support, or MSP environment
Strong troubleshooting skills with Windows, Microsoft 365, Active Directory, networking fundamentals, and business applications
Experience using Microsoft Office, ticketing systems, and remote support tools
Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
Strong organizational skills with attention to detail and documentation
Self-motivated with a desire to grow into project coordination, software implementation, and process improvement
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
Unencumbered U.S. Driver's License
U.S. Citizenship or Permanent Resident status required

Job Duties:

Provide first-line technical support for hardware, software, Microsoft 365, networking, and business applications.
Install, configure, and maintain computers, peripherals, software, and other IT equipment.
Manage user accounts, permissions, onboarding, and offboarding in Active Directory and Microsoft 365.
Support software implementations through testing, user training, go-live support, and change management activities.
Create and maintain documentation, knowledge base articles, SOPs, and user guides to improve support efficiency.
Collaborate with internal teams, vendors, and end users to resolve technical issues and improve business processes.
Assist with endpoint security, asset management, and ongoing IT initiatives.
Identify opportunities to improve workflows, reduce recurring issues, and enhance the overall user experience.

Benefits:

FREE Training and Education
PTO
401(k) match
Bonus Program
Competitive Medical, Vision, and Dental
Health Savings Account match
Company paid Short- and Long-Term Disability
Company paid Life Insurance Policy

We value our employees and are committed to providing opportunities for professional growth, continuous learning, and long-term career advancement. High performers will have a clear path of growth as our IT team continues to grow.

Mechanical Services & Design complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion, culture, language, national origin, age, disability, socioeconomic status, sex, sexual orientation, or gender identity or expression in its various programs and activities.

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helpdesk specialist jobs in wright patterson afb, oh

BUSINESS SYSTEMS TECHNICAL SUPPORT SPECIALIST

End User Support Specialist

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