Top 40 Customer service manager Jobs in Wyoming, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Service Supervisor
Cintas —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Manager (Office Coffee Services) Grand Rapids, MI
Canteen —Grand Rapids, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Public speaking
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Customer Success and Support Manager
ESPEC North America Inc —Hudsonville, MI
- $100,000 - $120,000 a year
- Microsoft Excel
- Marketing
- 5 years
Quick Apply
Customer Operations Manager
Hertz —Grand Rapids, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Customer Care Manager
tesa —Grand Rapids, MI
- Hybrid work
- 5 years
- Driver's License
- Bachelor's degree
6d
Customer Care Manager
tesa tape, inc. —Grand Rapids, MI
- Hybrid work
- 5 years
- Driver's License
- Bachelor's degree
6d
Service Manager
Cintas —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
CUSTOMER RELATIONS MANAGER
Century Complete —Holland, MI
- Remote
- Microsoft Excel
- Mid-level
- Residential
Quick Apply
Customer Service / Project Manager
Gilson Graphics —Grand Rapids, MI
- $40,000 - $50,000 a year
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Enterprise Customer Success Manager
MSC Industrial Supply Co. —Grand Rapids, MI
- $62,416 - $98,082 a year
- Full-time
- Up to 50% travel
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
8h
Customer Operations Manager (36555)
Hertz —Grand Rapids, MI
- Up to $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
6d
Confirmation Call Center Manager
Bath Planet —Grand Rapids, MI
- $55,000 - $75,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Supervising experience
- Dental insurance
- Opportunities for advancement
Quick Apply
Production Planning & Client Relations Manager
Hutchinson —Grand Rapids, MI
- Full-time
- Oracle
- Computer literacy
- Mid-level
- AD&D insurance
- Disability insurance
Regional Service Manager
MillerKnoll —Zeeland, MI
- Full-time
- 3 years
- Bachelor's degree
- Product management
11d
Customer Service Manager - State Farm Agent Team Member
Jessica Fitzgerald - State Farm Agent —Grand Rapids, MI
- $43,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid time off
Quick Apply
Client Delivery Manager
Thrive —Holland, MI
- Full-time
- Hybrid work
- Mid-level
- Contracts
- Experience equivalent to degree accepted
Quick Apply
Client Success Team Manager
Symplicity Communications, Inc. —Grand Rapids, MI
- $65,000 - $85,000 a year
- Full-time
- 3 years
- Analysis skills
- Project management
- Health savings account
- Health insurance
Quick Apply
8h
Treasury Support Assistant Manager
Mercantile Bank —Grand Rapids, MI
- Full-time
- Office
- 3 years
- Supervising experience
- Health savings account
- Employee stock purchase plan
Quick Apply
Customer Service Manager
D&W Fresh Market —Holland, MI
- Full-time
- Spanish
- Ability to walk for extended periods
- Mid-level
Quick Apply
10d

I want to receive the latest job alert for customer service manager in wyoming, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near wyoming, mi

Operations Manager jobs in Grand Rapids, MI

Customer Service Manager jobs in Grand Rapids, MI

Client Relations Manager jobs in Grand Rapids, MI

Service Manager jobs in Grand Rapids, MI

Customer Success Manager jobs in Grand Rapids, MI

Customer Service Manager jobs in Holland, MI

Call Center Manager jobs in Grand Rapids, MI

Public Relations jobs in Houston, TX

Guest Relations jobs in Remote

Automotive Sales Manager jobs in Los Angeles, CA

Customer Relations Manager jobs in Washington, DC

Program Manager jobs in Jacksonville, FL

Customer Relations Manager jobs in Overland Park, KS

Customer Relations Manager jobs in Woodland Hills, CA

Customer Relations Manager jobs in Greenville, SC

Assistant Property Manager jobs in Baltimore, MD

Operations Manager jobs in New York, NY

Operations Manager jobs in Saint Paul, MN

Operations Manager jobs in Midland, TX

Operations Manager jobs in Columbia, MO

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer service manager jobs in wyoming, mi

Contact Center Team Lead (local only considered)

Service Supervisor

Customer Service Manager (Office Coffee Services) Grand Rapids, MI

Customer Success and Support Manager

Customer Operations Manager

Customer Care Manager

Customer Care Manager

Service Manager

CUSTOMER RELATIONS MANAGER

Customer Service / Project Manager

Enterprise Customer Success Manager

Customer Operations Manager (36555)

Confirmation Call Center Manager

Production Planning & Client Relations Manager

Regional Service Manager

Customer Service Manager - State Farm Agent Team Member

Client Delivery Manager

Client Success Team Manager

Treasury Support Assistant Manager

Customer Service Manager

I want to receive the latest job alert for customer service manager in wyoming, mi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected