Top 832 Customer experience manager Jobs in Wyoming

Call Center Supervisor
Briljent —Wyoming
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
2d
Alliance Manager (Remote)
Caris MPI, Inc. —Wyoming
- $125,000 - $155,000 a year
- Weekends as needed
- Remote
- Nursing
- Microsoft Excel
- Bachelor's degree
- Health savings account
- Disability insurance
19h
Mgr,Strategic Accounts
CVS Health —Wyoming
- $54,300 - $145,860 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Genesis Custom Chemical Blending- Casper WY Plant Manager
Smart Chemical Solutions —Casper, WY
- Full-time
- Mentoring
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Store Manager
Stinker Stores —Sinclair, WY
- $44,000 - $66,000 a year
- Weekends as needed
- Background check
- Inventory management
- Mid-level
- Health savings account
- Paid holidays
Kitchen Manager
Spaghetti West —Wheatland, WY
- $18 - $25 an hour
- Part-time
- Customer service
- Cooking
- Mid-level
- Paid training
- Relocation assistance
Quick Apply
14d
Automotive Service Manager
Midway Auto & RV - Cody —Cody, WY
- $20,000 - $80,000 a year
- Full-time
- In person
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
12d
Experienced Hospitality Manager
Fireside Resort —Bondurant, WY
- $65,000 - $75,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
General Manager
Arby's —Douglas, WY
- 10 hour shift
- Sales
- Customer service
- Mid-level
Quick Apply
Retail Assistant Manager
FedEx Office —Cheyenne, WY
- Full-time
- Mid-level
- High school diploma or GED
- Fair chance
Manager
Washakie Coffee Cabin —Worland, WY
- $17.85 - $19.92 an hour
- Full-time
- Background check
- Bar
- Management
- Paid training
- Employee discount
1h
Assistant General Manager
Tailwind Deli News & Gifts Inc —Jackson, WY
- $70,000 - $75,000 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
1d
Operations Service Manager - Pest Control
Orkin Pest Control —Casper, WY
- $74,000 - $90,000 a year
- Full-time
- Microsoft Word
- Background check
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Estate Property Manager / Account Manager - Full Time
Boreal Property Management —Jackson, WY
- Weekends as needed
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
6d
Maintenance Manager
Balfour Beatty —Cheyenne, WY
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Community Manager
RHP Properties —Laramie, WY
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
6d
Travel Center Site General Manager
TravelCenters of America —Laramie, WY
- $70,000 - $80,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid training
- Paid holidays
Quick Apply
Assistant General Manager
Arby's —Riverton, WY
- Weekends as needed
- Sales
- Customer service
- Mid-level
Quick Apply
Retail Assistant Manager
FedEx Office —Cheyenne, WY
- $18 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Fair chance
Restaurant General Manager
Pizza Hut —Green River, WY
- $45,000 - $48,000 a year
- Full-time
- 18 years or older
- Mid-level
- Driver's License
- Paid training
- Health insurance
Quick Apply
2d

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Call Center Supervisor

Briljent -
Wyoming

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

Computer operation
Staff supervision
Confidential information handling
Team supervision
Coaching
Performance feedback (performance evaluation method)
High school diploma or GED
Team training
Mentoring
Productivity software

Full Job Description

Briljent is seeking one Call Center Supervisor to oversee a remote team of Call Center Representatives supporting a long-term customer service program.

The Call Center Supervisor will provide daily leadership and operational support to the team, including monitoring performance, coaching employees, assisting with escalated customer concerns, and ensuring established procedures and service standards are followed. The successful candidate will be organized, dependable, and comfortable leading a remote team in an environment where call volumes and staffing needs may fluctuate seasonally.

This position operates on Pacific Time. We are only considering candidates who can consistently work the required Pacific Time schedule.

Duties and Responsibilities

Provide daily supervision, guidance, and support to Call Center Representatives.
Monitor attendance, schedule adherence, productivity, call quality, and customer service performance.
Coach employees and provide timely, constructive feedback to improve performance.
Assist representatives with complex questions and handle escalated customer concerns when necessary.
Ensure the team provides customers with accurate, consistent, and professional service.
Monitor customer interactions and documentation for accuracy and compliance with established standards.
Coordinate daily work assignments and help maintain adequate coverage during periods of changing call volume.
Support new-hire training, ongoing coaching, and communication of procedural updates.
Reinforce confidentiality requirements and the proper handling of sensitive customer information.
Track team performance and prepare operational updates or reports for leadership.
Identify recurring customer issues, training needs, and opportunities to improve processes.
Collaborate with leadership to resolve operational concerns and support established goals.
Maintain a positive, accountable, and customer-focused remote work environment.
Perform additional job-related duties as assigned.

Requirements

High school diploma or GED; associate or bachelor’s degree preferred.
At least two years of customer service, call center, or related experience preferred.
Previous supervisory, team lead, coaching, or mentoring experience strongly preferred.
Ability to consistently work all assigned hours and complete required training according to a Pacific Time schedule.
Strong leadership, communication, organization, and problem-solving skills.
Ability to coach employees, address performance concerns, and manage escalated customer situations professionally.
Strong attention to detail and the ability to manage multiple priorities.
Comfortable using call center technology, web-based systems, reporting tools, and Microsoft Office applications.
Ability to interpret procedures and clearly communicate expectations to employees.
Dependable attendance and punctuality.
Ability to lead and support employees effectively in a remote environment.
Reliable high-speed internet and a quiet, secure workspace suitable for handling confidential information.
Experience supporting high-volume customer service operations, government programs, human services, or seasonal call center operations is preferred but not required.

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.

Quick Apply

Refine Your Search

customer experience manager jobs in wyoming

Call Center Supervisor

Alliance Manager (Remote)

Mgr,Strategic Accounts

Genesis Custom Chemical Blending- Casper WY Plant Manager

Store Manager

Kitchen Manager

Automotive Service Manager

Experienced Hospitality Manager

General Manager

Retail Assistant Manager

Manager

Assistant General Manager

Operations Service Manager - Pest Control

Estate Property Manager / Account Manager - Full Time

Maintenance Manager

Community Manager

Travel Center Site General Manager

Assistant General Manager

Retail Assistant Manager

Restaurant General Manager

I want to receive the latest job alert for customer experience manager in wyoming

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