JOB SUMMARY: The Director of Security is responsible for directing the overall operations and staff of the Security Department. Must reside in either Evanston, Green River, Rock Springs, Cheyenne, Gillette or Casper, WY.
SCOPE: Dedicated to ensuring the security and safety of all Team Members, guests, and assets property wide. Will support and guide the Security Management Team to foster our organizational culture, by creating an atmosphere where BIG Service can thrive and that connects BIG dreams with BIG fun safely and securely.
JOB RESPONSIBILITIES:
- Serves as a member of the property’s Leadership Team.
- Develops, implements, and manages operational goals and monitors achievements.
- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Develops, evaluates, enforces, reviews, and approves changes to operating procedures and policies based on business trends and practices.
- Participates and complies with the annual budget process for Security and safety initiatives.
- Complies with departmental compendiums as provided by Senior Management. Identifies and brings forward recommendations for compendium changes.
- Provides for the safety of Team Members and guests including keeping areas free of safety hazards, debris, and litter.
- Serves as a link between management and Team Members, working collaboratively to solve security and safety related problems.
- Conducts, supervises, and prepares reports relating to investigations of any losses or violations of law, regulations, policies, or procedures.
- Provides escorts as needed of guests and property resources.
- Testifies as necessary in court on behalf of the property.
- Protects and preserves the assets of the company.
- Ensures compliance with all key control procedures and processes and understands that Security must set the standard for the entire team.
- Examines the physical property and develops and maintains the property evacuation plan and emergency procedures.
- Is knowledgeable of and ensures property-wide adherence to security and safety policies.
- Serves as a liaison with the Risk Management Consultant, state regulators, public law enforcement, fire, and other agencies as it relates to security and risk management.
- Consistently maintains collaborative, productive, and professional relationships in support of the organization.
- Maintains strict confidentiality in all departmental and company matters.
- Diligent in ensuring the proper and ongoing training of all Security management and Team Members.
- Supports company retention goals by ensuring the compliance of new Team Member attendance at orientation before working a scheduled shift.
- Drive culture by consistently demonstrating leadership, a positive attitude, and the BIG Service standards.
- To provide BIG Service to all guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Maintain regular attendance at scheduled shift and staff meetings.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Assist with training/mentoring of new team members as requested.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Inform manager on duty of any irregularities and unusual situations when they occur.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- Must be and remain compliant with all legal or company regulations for working in the industry.
KEY SUCCESS INDICATORS: Must demonstrate the highest level of integrity and successfully represent the company and the brand in all interactions.
Highly motivated, self-directed, and diligent in the pursuit of a secure and safe environment.
OTHER DUTIES: The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time to include special projects.
EDUCATION AND EXPERIENCE:
- Minimum of 3 to 5 years Security Management experience.
- Must be 21 years of age or older.
- Must pass all required pre-screening and background checks.
- Internal candidates must have been in their current position for at least six months and have no active disciplinary action during the last six months.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
- Must be 21 years of age or older.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and
information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be proficient in Microsoft applications (word, excel etc.)
- Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this position at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The company reserves the right to make changes to the job description whenever necessary.
The company is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
