Top 17 Entry level technical support Jobs in Wyoming

Support Technologist III 2026-01736
State of Wyoming —Cheyenne, WY
- $32.33 - $35.92 an hour
- Weekends as needed
- Background check
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Computer Technology Support Specialist I 2026-01278
State of Wyoming —Casper, WY
- $27.39 - $30.43 an hour
- Weekends as needed
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
Helpdesk Technician
Lunavi —Cheyenne, WY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- In-person
- Entry level
Quick Apply
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Wyoming
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Support Specialist, Pay Run Management
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Office
- Bachelor's degree
10d
Customer Support Specialist - Billing
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Office
- Bachelor's degree
Customer Support Specialist, Compliance
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- HIPAA
- English
- Mid-level
- Dental insurance
10d
Customer Service Rep – Financial (Seasonal, Remote)
Concentrix —Wyoming
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Rep – Healthcare (UMA Grads, Remote)
Concentrix —Wyoming
- $15 - $17 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
IT Support Technician
Western Wyoming Community College —Rock Springs, WY
- $17.40 - $20.00 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Technical Support Specialist, Platform
Rippling —Wyoming
- $21 - $23 an hour
- Full-time
- Remote
- Computer Science
- English
- Mid-level
Customer Support Specialist, Tax
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Office
2d
Geek Squad Agent (Retail Store)
Best Buy —Casper, WY
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
3d
Customer Support Specialist, Global Payroll
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Office
Instructional Technology Assistant
Western Wyoming Community College —Rock Springs, WY
- $19.13 - $22.50 an hour
- Full-time
- University
- 1 year
- Associate's degree
- Paid holidays
- Dental insurance
Customer Support Specialist, Spend
Rippling —Wyoming
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
4d

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Computer Technology Support Specialist I 2026-01278
State of Wyoming —Casper, WY
Under general supervision and guidance, provides Tier I and Tier II technical support for end-user computing environments across assigned state facilities and…
$27.39 - $30.43 an hour

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d

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Support Technologist III 2026-01736

State of Wyoming -
Cheyenne, WY

Apply Now

Job Details

Full-time
$32.33 - $35.92 an hour

Benefits

457(b)
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Loan forgiveness
Flexible schedule
Life insurance
Pet insurance

Qualifications

Knowledge management
Mobile device support
Customer relationship building
IT user and group management
Phone communication
Standard Operating Procedures (SOPs) implementation
Incident report management
Enterprise software
Laptop (troubleshooting support)
Client rapport building
Incident management software
Mid-level
Incident Escalation
VoIP
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Team training
Incident management operations support
Customer engagement
Customer support ticket management
Data access controls implementation
Customer service knowledge base
Technical training
Access control management
Online help documentation
Escalation handling
Standard operating procedures (SOPs)
Communication skills
Peripheral hardware support

Full Job Description

Salary

$32.33 - $35.92 Hourly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Remote Employment

Flexible/Hybrid

Job Number

2026-01736

Department

Wyoming Department of Enterprise Technology Services

Division

Enterprise Technology Services

Opening Date

07/10/2026

Closing Date

7/27/2026 11:59 PM Mountain

FLSA

Non-Exempt

Job Classification

CTSS08

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Computer Technology Support Specialist III is the first point of contact for customers experiencing technical issues. This position provides technical support to all State agencies, demonstrating a degree of technical expertise, timeliness, and customer satisfaction with minimal supervision. This position works in a team environment to provide Tier I technical assistance and support for state-issued software, desktops, laptops, printers, VoIP-enabled devices, and wireless mobile devices. This position works with higher-level technicians to complete agency initiatives and projects. This position manages user accounts, including account provisioning, modification, and suspensions following established policies and procedures and assists in the training of lower-level technicians.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resource Contact: Jennifer Erickson / 307-275-1460 / [email protected]

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

Under close supervision, provides Tier I remote troubleshooting support for customers experiencing software and hardware issues. Efficiently resolves issues with State-issued hardware devices, including but not limited to desktops, laptops, printers, peripherals, VoIP-enabled devices, wireless mobile devices, and user login issues. Provides first-call resolution by troubleshooting, analyzing, and diagnosing hardware and software problems according to industry best practices and ETS standards, guidelines, and procedures. Documents customer interactions, findings, and results through the ETS ticket management system. Escalates tickets to Tier II support teams as needed to resolve the issue.
Adheres to ITSM best practices when managing incidents and service requests. Asks appropriate questions to gather information effectively and contributes to the ticket to aid in troubleshooting and resolution efforts. Logs all interactions and resolutions accurately within the ticketing system and escalates to the next tier when necessary. Ensures and maintains regular communication of information with customers, peers, and management to keep stakeholders informed on the progress of the issue.
Consistently interacts professionally with customers utilizing soft skills, including communication, self-awareness, emotional intelligence, persuasion, adaptability, problem-solving, and teamwork. Actively listens to and asks probing and clarifying questions of customers, peers, and management to assess problems and resolve issues. Acts with courtesy, empathy, and respect toward customers, peers, and management and executes followership skills. Focuses on the end result to deliver customer value through the timely delivery of services.
Performs account management duties, including user account provisioning, modification, and suspension, as well as support for groups and resource calendars. Maintains confidentiality of sensitive information and adheres to established policies and procedures, including those additionally required by specific agencies. Fulfills services within established service level expectations. Offers informed recommendations to agencies concerning the security and availability of account resources based on ETS-established policies and procedures.
Collaborates closely with customers, peers, management, and other stakeholders on complex issues to find solutions that meet customer needs. Communicates and shares information regularly based on work needs, individual requirements, management directives, and other specific situations. Actively listens, asks clarifying questions, and summarizes input to verify understanding and employs appropriate questions and input to enhance engagement, communication, and support from the team. Acts as a role model for fostering a positive and dynamic workplace. Assists in the training of new and junior technicians. Seeks and considers ideas from those reluctant to express their points of view. Anticipates and recognizes unspoken concerns to build rapport with customers and team members through listening and discussion while encouraging, empowering, and motivating others. Considerate of others’ ideas and is willing to be flexible in their contributions to the team. Acknowledges and celebrates the successes of teammates through praise and recognition.
Contributes collaboratively to the development and enforcement of policies for logging, reporting, and troubleshooting supported technologies. Compiles information and experience to create and contribute to new knowledge base articles and standard operating procedures in precise detail. Maintains existing documentation to keep up with current technologies and solutions. Asks appropriate questions to gather information effectively to contribute to the overall health of the knowledge base. Share information with team members and customers in predefined common locations.
Proactively cultivates and invests in personal and professional growth through continuous training and development initiatives, particularly in the realm of technology hardware, and software. Embraces a forward-thinking approach to stay abreast of industry advancements, ensuring a comprehensive understanding of emerging technologies. Demonstrates a commitment to enhancing skills and knowledge. Collaborates closely with team leaders and peers to disseminate acquired knowledge and participates in cross-training sessions to develop collective expertise. Actively contributes to the sharing of pertinent information derived from skill set advancements.
Perform responsibilities and tasks that go beyond the primary job functions, requiring individuals to manage diverse assignments aimed at enhancing the overall success of the team and organization. This necessitates demonstrating flexibility and commitment to achieving shared goals, and performing these additional duties and tasks with a high level of professionalism, even when working outside their typical assignments, to ensure success.

Qualifications

PREFERENCES:

Preference may be given to candidates with experience providing end-user technical support, including phone-based or remote IT support in a call center or customer service environment; strong customer service skills gained through public- or client-facing roles; experience managing user accounts, roles, and system permissions; and experience using enterprise IT Service Management (ITSM) ticketing systems for incident logging, ticket prioritization, and outage management.

KNOWLEDGE:

Knowledge of foundational customer service principles and best practices for delivering high-quality user support.
Knowledge of professional phone etiquette and communication techniques for managing diverse customer interactions.
Knowledge of remote IT troubleshooting methodologies and tools used to resolve end-user technical issues.
Knowledge of user account administration, including managing roles, system permissions, and access controls.
Knowledge of enterprise ITSM frameworks, specifically incident cataloging, ticket prioritization, and outage management workflows.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Computer Technology)

Experience:

0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I

Education & Experience Substitution:

3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

May work evenings or weekends to meet deadlines or solve problems.
Occasional travel to different locations within the State to assist other technicians.
Must be able to lift up to 50 lbs.

NOTES:

FLSA: Non-Exempt
Successful candidate must complete a background check.

Supplemental Information

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Apply Now

Refine Your Search

entry level technical support jobs in wyoming

Support Technologist III 2026-01736

Computer Technology Support Specialist I 2026-01278

Helpdesk Technician

Customer Service / Tech Support Rep – Financial (Remote)

Customer Support Specialist, Pay Run Management

Customer Support Specialist - Billing

Customer Support Specialist, Compliance

Customer Service Rep – Financial (Seasonal, Remote)

Customer Service Rep – Healthcare (UMA Grads, Remote)

IT Support Technician

Technical Support Specialist, Platform

Customer Support Specialist, Tax

Geek Squad Agent (Retail Store)

Customer Support Specialist, Global Payroll

Instructional Technology Assistant

Customer Support Specialist, Spend

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I want to receive the latest job alert for entry level technical support in wyoming

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Supplemental Information

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