At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.
We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.
Key Responsibilities
Front Desk & Guest Experience
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Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
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Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
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Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
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Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
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Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
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Resolve guest billing questions and service issues with professionalism and empathy.
Membership & Community Engagement
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Educate guests and prospective members on Gravity Haus Membership and its benefits.
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Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
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Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
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Build connections with guests and members that foster loyalty and long-term relationships.
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Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.
Operational Excellence
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Maintain a tidy, organized, and welcoming front desk and lobby area.
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Manage daily communications with other departments using internal software tools.
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Support room assignments, daily board updates, and special project coordination.
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Ensure guest data, billing, and inventory records are accurate and up to date.
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Participate in regular team meetings and contribute ideas for improving operations and service standards.
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Maintain compliance with all safety, cleanliness, and sustainability standards.
What We’re Looking For
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1+ year of experience in hospitality or customer service (hotel experience preferred).
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Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
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Strong organizational skills and attention to detail.
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Ability to multitask and remain calm in a fast-paced, guest-facing environment.
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A collaborative spirit and willingness to jump in wherever needed.
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Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
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A passion for the outdoors, wellness, and a sustainable lifestyle.
Physical Requirements
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Ability to stand for extended periods.
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Ability to lift up to 50 lbs occasionally.
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Flexibility to work weekends, holidays, and varying shifts as needed.
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
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Keep Growing
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Bring Others Along
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Create Powerful Moments
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Be “All-In” + Go the Distance
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Make it Better than You Found It
We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
