Top 17 Outbound call center representative Jobs in Wyoming

Customer Retention Representative - PM Shift (Remote)
American Income Life Insurance Company —Cheyenne, WY
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Dental insurance
Quick Apply
1d
Outbound/Inbound Rep (M-F)
Five Star Call Centers —Casper, WY
- $14 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Communication skills
- Paid training
8d
Sales Call Center Representative
Oak Street Health —Wyoming
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
14d
Contact Center Representative/Patient Service Representative
Star Valley Health —Afton, WY
- $16.38 - $24.58 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
1d
Customer Care Team Lead
Cheyenne Regional Medical Center —Cheyenne, WY
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Wellness program
- 403(b) matching
Bilingual Customer Retention Representative (Remote)
American Income Life Insurance Company —Cheyenne, WY
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Dental insurance
Quick Apply
1d

Discover related jobs

Based on your search for outbound call center representative jobs.

Outside Sales Representative
SPECTRUM —Laramie, WY
A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle. 2+ years sales or relevant work experience.
$27,600 - $45,800 a year
1d
Outside Sales Representative
SPECTRUM —Cheyenne, WY
A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle. 2+ years sales or relevant work experience.
$27,600 - $45,800 a year
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inside Sales Representative
Renewal by Andersen of Alabama —Columbus, OH
Valid driver's license and reliable transportation for work. In this role, you would be calling outbound and receiving inbound calls within our warm contact…
$15 - $24 an hour
Quick Apply
8d
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for outbound call center representative in wyoming

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

outbound call center representative jobs near wyoming

Call Center Representative jobs in Wyoming

Crime Analysis Center jobs in New York State

Call Center Representative jobs in Orlando, FL

Customer Service Representative Remote jobs in Arlington, TX

Call Center Representative jobs in Greensboro, NC

Call Center Representative jobs in Terre Haute, IN

Call Center jobs in Montgomery, AL

Call Center Representative jobs in Boca Raton, FL

Retention Representative jobs in Orlando, FL

Retention Representative jobs in Tucson, AZ

Call Center Representative jobs in Pittsburgh, PA

Retention Representative jobs in Nashville, TN

Customer Service Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Fort Worth, TX

Patient Access Representative jobs in Humble, TX

Retention Representative jobs in Manhattan, NY

Retention Representative jobs in Las Vegas, NV

Retention Representative jobs in Arizona

Customer Service Representative jobs in Lacey, WA

Remote Call Center Representative No Experience jobs in Texas

Customer Retention Representative - PM Shift (Remote)

American Income Life Insurance Company -
Cheyenne, WY

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Paid holidays
Dental insurance
Tuition reimbursement
Pension plan
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Typing

Full Job Description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team!

As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.

This remote position offers a Monday through Friday schedule, with working hours of 12:00 pm to 9:00 pm CST for the PM shift.

What You Will Do:

Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure that all provided information is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

What You Can Bring:

High school diploma or equivalent.
Basic Microsoft Office Skills, including Word, Excel, and Outlook.
Minimum Typing speed of 30 wpm.
Experience in a call center environment preferred.
Some insurance and/or sales experience preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Quick Apply

Refine Your Search

outbound call center representative jobs in wyoming

Customer Retention Representative - PM Shift (Remote)

Outbound/Inbound Rep (M-F)

Sales Call Center Representative

Contact Center Representative/Patient Service Representative

Customer Care Team Lead

Bilingual Customer Retention Representative (Remote)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for outbound call center representative in wyoming

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected