Top 136 Platform engineer Jobs in Wyoming

Service Desk Manager
Lunavi —Cheyenne, WY
- $70,000 - $80,000 a year
- Full-time
- Background check
- Azure
- Windows
- Health insurance
- Dental insurance
Quick Apply
Back End Developer - AI Trainer
DataAnnotation —Casper, WY
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
7d
DevSecOps Engineer
New Charter Technologies, Inc. —Wyoming
- From $160,000 a year
- Full-time
- Remote
- Senior level
- Communication skills
- Python
Quick Apply
Senior DevOps Engineer
Mission Pet Health —Wyoming
- Full-time
- Linux
- Senior level
- Python
Quick Apply
7d
Compliance Team Lead
Cyber 74, LLC —Wyoming
- From $110,000 a year
- Full-time
- Remote
- HIPAA
- 3 years
- Mentoring
Quick Apply
Service Team Leader
ABB Inc. —Cheyenne, WY
- $100,500 - $160,800 a year
- Full-time
- Up to 50% travel
- Sales
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
10d
Odin Onsite - Ambassador
Odin —Cheyenne, WY
- From $25 an hour
- Full-time
- Construction site
- Customer service
- Mid-level
- Paid training
- Opportunities for advancement
Quick Apply
Outside Plant Field Engineer
Bluepeak —Buffalo, WY
- Microsoft Outlook
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Performance Engineer II
SOLV Energy, LLC —Cheyenne, WY
- $117,678 - $129,446 a year
- Full-time
- Remote
- Microsoft Outlook
- Engineering
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
1d
Senior DevOps Engineer
RAVE Aerospace LLC —Laramie, WY
- Full-time
- Hybrid work
- Computer science
- 6 years
- Management
- Health insurance
- Paid time off
Quick Apply
Exchange & Copilot Operations Support Engineer
CVS Health —Wyoming
- $64,890 - $173,040 a year
- Full-time
- Remote
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Data Analyst
Stio —Jackson, WY
- $85,000 - $100,000 a year
- Full-time
- Remote
- Writing skills
- No experience needed
- 3 years
- Disability insurance
- Health insurance
Quick Apply
13d
Senior Data Engineer
CVS Health —Wyoming
- $83,430 - $222,480 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Military encouraged
- Health insurance
- Dental insurance
Security / AI Cloud Engineer
Cyber 74, LLC —Wyoming
- $110,000 - $130,000 a year
- Full-time
- Remote
- Google Workspace
- 3 years
- AWS
Quick Apply
Network Engineer, Foundation & Support
Meta —Cheyenne, WY
- $162,000 - $227,000 a year
- Computer science
- Computer Science
- Construction site
Lead Analytics Engineer
eShipping, LLC —Laramie, WY
- $80,000 - $115,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Category Manager
MESA POWER SOLUTIONS LLC —Evansville, WY
- $112,000 - $126,000 a year
- Full-time
- Background check
- Microsoft Excel
- Oracle
- Paid holidays
- Disability insurance
Quick Apply
13d
Critical Facility Manager
Salute Inc. —Cheyenne, WY
- $118,000 a year
- Full-time
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED
- Health savings account
- AD&D insurance
3d
Senior Engineer - Storage & Virtualization
EchoStar —Cheyenne, WY
- $96,250 - $137,500 a year
- Weekends as needed
- Computer Science
- 5 years
- Pass drug screening
- Health savings account
- Employee stock purchase plan
Field Service Technician
NCR —Cheyenne, WY
- $18 - $20 an hour
- Overtime
- 18 years or older
- Customer service
- Driver's License
- Paid holidays
- 401(k)

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Service Desk Manager

Lunavi -
Cheyenne, WY

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing technical support teams
Operations management
Managing teams in a customer support role
Team leadership
Operational management
Team development
Hiring
Customer support ticket management
Organizational skills
Ticketing system technical support
Help desk

Full Job Description

The Service Desk Manager is responsible for the operational performance of the 24x7 Service Desk, ensuring efficient ticket intake, triage, routing, and resolution of Tier I and defined Tier II support. This role is accountable for queue health, SLA performance, alert response, and customer experience, while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI-Ops), and Lunavi Cloud Platform (LCP) teams for escalation and resolution.

The Service Desk Manager ensures that support operations are consistent, scalable, and aligned to service delivery standards across all managed services.

This position reports to the Director of Managed Services and Engineering.

*Must reside in Cheyenne, WY. Relocation may be eligible for the right candidate.

Service Ownership Alignment

Service Desk:

Ticket intake, triage, and routing
Alert response and initial investigation
Tier I and defined Tier II resolution

Managed Services Engineering (MSE):

Azure managed services and escalated workload support

Lunavi Cloud Platform (LCP):

Platform infrastructure (VMware, storage, etc.)

Critical Infrastructure Operations (CI-Ops):

Datacenter activities

Primary Role and Responsibilities

Operational Leadership:

Provide daily leadership and direction for 24x7 Service Desk operations
Manage staffing, scheduling, and workload distribution across all shifts
Ensure consistent execution of support processes and standards

Queue & Ticket Management (CRITICAL FUNCTION):

Own overall queue health, including:
Unassigned tickets
Ticket backlog and aging
Routing accuracy and ticket classification
Ensure proper ticket ownership, updates, and closure quality
Establish and enforce first-response standards

Alert & Monitoring Operations:

Own Service Desk response to monitoring and alerting systems
Ensure alerts are: Triaged and validated, and resolved or escalated appropriately
Partner with MSE, CI-Ops and LCP to reduce alert noise and improve signal quality

Escalation & Cross-Team Coordination:

Ensure proper escalation discipline between Service Desk, MSE, CI-Ops, and LCP
Identify recurring issues and escalate trends for resolution
Collaborate with engineering teams to improve service delivery workflows

Process & Continuous Improvement:

Develop and maintain runbooks, workflows, and documentation
Identify opportunities to reduce manual work and improve efficiency
Drive standardization across support processes

Training & Team Development:

Develop onboarding and training programs for Service Desk staff
Ensure team members are trained on tools, processes, and runbooks
Create development plans aligned to career growth (Sys Admin ? Engineer)

Performance Management & Reporting:

Establish and maintain operational KPIs, including: SLA adherence; first response time; ticket backlog and aging; routing accuracy; alert volume and repeat incidents
Provide regular reporting to leadership with insights and improvement recommendations
Manage performance reviews, coaching, hiring, and disciplinary actions

Customer Experience:

Ensure high-quality communication and customer updates
Drive consistent service delivery aligned to SLA expectations
Promote a customer-first culture across the Service Desk

Requirements

3–7 years of experience in Service Desk, NOC, or IT support operations
2+ years of leadership or team management experience
Experience managing 24x7 support environments
Strong understanding of ticket-based support operations and SLA management
Experience with ticketing systems (Autotask preferred)
Familiarity with ITIL or service management frameworks
Strong communication, leadership, and organizational skills

Preferred Skills

Experience supporting cloud environments (Azure preferred)
Familiarity with monitoring and alerting platforms
Experience supporting Windows Server environments
Exposure to networking and infrastructure concepts
ITIL certification or equivalent experience

Success Metrics

Success in this role will be measured by:

Reduction in unassigned tickets and backlog
Improved ticket routing accuracy
Improved SLA adherence and response times
Reduction in repeat alerts and ticket noise
Increased ticket ownership and resolution quality
Improved customer satisfaction

If interested, please apply here: https://recruiting.paylocity.com/recruiting/jobs/Apply/4050515/Lunavi/Service-Desk-Manager

*Relocation may be eligible for the right candidate.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

platform engineer jobs in wyoming

Service Desk Manager

Back End Developer - AI Trainer

DevSecOps Engineer

Senior DevOps Engineer

Compliance Team Lead

Service Team Leader

Odin Onsite - Ambassador

Outside Plant Field Engineer

Performance Engineer II

Senior DevOps Engineer

Exchange & Copilot Operations Support Engineer

Data Analyst

Senior Data Engineer

Security / AI Cloud Engineer

Network Engineer, Foundation & Support

Lead Analytics Engineer

Category Manager

Critical Facility Manager

Senior Engineer - Storage & Virtualization

Field Service Technician

I want to receive the latest job alert for platform engineer in wyoming

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