Job Specifications
Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.
Position summary:
We are looking for a qualified IT Tech Level I to join our team and provide endpoint support to our staff and customers. You will be responsible for installing, maintaining and troubleshooting various devices such as laptops, desktops, tablets and smartphones, as well as ensuring they are connected and secure on our network. If you are a highly motivated individual with a passion for technology and a desire to deliver excellent end user experiences, we encourage you to apply for this exciting opportunity.
Pay Range: This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.
Level I: $25.72 - $38.44 per hour
Level II: $66,950 - $100,500 annually
Senior: $72,900 - $109,250 annually
Reporting Relationship: Unified Endpoint Management Supervisor
Location: Cheyenne, Wyoming
Essential Functions:
- Set up and configure endpoints with necessary software and applications according to specifications.
- Check endpoint hardware and software components to ensure functionality and compatibility.
- Progress in the ability to learn how to troubleshoot endpoint performance and connectivity issues.
- Provide technical support to end-users, troubleshooting and resolving endpoint-related issues.
- Follow documentation of endpoint management processes, procedures, and configurations.
- Perform upgrades and replacements of endpoints as scheduled.
- Increasing knowledge of industry trends and best practices in endpoint management.
- Troubleshoot and maintain audio video conferencing solutions such as Teams Meetings, Teams Rooms, Webex, etc.
- Ensure company policy is being followed when onboarding and retiring end point equipment.
Additional Responsibilities:
- In-depth understanding of diverse endpoint devices and operating systems.
- Play a supporting role in the vulnerability management process for identified assets.
- Participate in an after-hours on-call rotation as assigned.
What Is Required:
All Levels:
- High School Diploma or equivalent.
- This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
- This role will be required to travel up to 25% of the time.
Level I:
- Minimum of 1 year of experience in an IT support or technician role or relevant experience.
Level II:
- Minimum of 3 years of experience in an IT support or technician role or relevant experience.
Senior:
- Minimum of 3 years of experience in an IT support or technician role or relevant experience.
What Is Desired:
- General knowledge of Windows operating systems, virtual desktop technologies, mobile device management (MDM) solutions or related experience.
- Knowledge of full lifecycle management of computer hardware, mobile devices, commercial copiers, and enterprise grade audio visual integrations and interfaces.
- Ability to communicate effectively with technical and non-technical stakeholders at all levels of the organization.
- Basic familiarity with IT security principles and practices.
- Basic OS and Third-Party Software troubleshooting skills.
- Knowledge of IT asset management and inventory management practices.
- Proficient in Microsoft Office 365 technologies.
- Desire to provide and continually improve upon customer experience.
- Ability to learn new technologies and shift priorities.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at [email protected].
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.
