Top 17 Patient customer service representative Jobs in Yakima, Wa

Authorization Coordinator/Billing
Peak Performance Sports and Spine Physical Therapy —Yakima, WA
- $20 - $24 an hour
- Full-time
- HIPAA
- Mid-level
- Clinic
- 401(k)
- Paid time off
Quick Apply
5d
Dispatch
Advanced Life Systems of Yakima —Yakima, WA
- 12 hour shift
- Bilingual
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Call Center Representative
Yakima Neighborhood Health Services —Terrace Heights, WA
- $17.25 - $19.84 an hour
- Background check
- Spanish
- HIPAA
- Paid holidays
- Health insurance
8d
Branch Coordinator
Apria Healthcare LLC —Yakima, WA
- $19.60 - $20.96 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid parental leave
- Disability insurance
Quick Apply
Patient Customer Service Representative
Yakima Valley Farm Workers Clinic —Toppenish, WA
- $19.76 - $24.21 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Profit sharing
- Paid holidays
Revenue Cycle Representative II
Yakima Memorial Hospital —Yakima, WA
- $20.88 - $30.05 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Weatherization Auditor/ Inspector
Opportunities Industrialization Center of Washingt —Yakima, WA
- $23.85 - $31.11 an hour
- Full-time
- Background check
- OSHA
- Construction site
Quick Apply
AR Follow Up Specialist I
Yakima Valley Farm Workers Clinic —Toppenish, WA
- $19.96 - $24.45 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Communication skills
- Profit sharing
- Paid holidays
EMT
Advanced Life Systems of Yakima —Yakima, WA
- From $55,933 a year
- Online Application
- CPR Certification
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Paramedic
Advanced Life Systems of Yakima —Yakima, WA
- $72,795 a year
- Full-time
- CPR Certification
- Clean driving record
- PALS Certification
- Health insurance
- Dental insurance
Field Service Technician
Bender, Inc. —United States
- $30 - $35 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply

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Dispatch
Advanced Life Systems of Yakima —Yakima, WA
Field incoming calls to appropriate person. EMD certified or equivalent certification (preferred - not required). Maintain city coverage for 911/private calls.
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Authorization Coordinator/Billing

Peak Performance Sports and Spine Physical Therapy -
Yakima, WA

Quick Apply

Job Details

Full-time
$20 - $24 an hour
5 days ago

Benefits

401(k)
Paid time off
401(k) matching
Professional development assistance

Qualifications

Record keeping
Medical documentation
Medical office management
HIPAA
Medical scheduling
Health information management
Managing patient records

Full Job Description

Overview

We are seeking a dedicated and detail-oriented Authorization Coordinator to join our healthcare team. In this vital role, you will be responsible for insurance verification, obtaining and tracking authorizations, following up on pending requests, and ensuring patients are appropriately authorized for services without delay in physical therapy services.

The ideal candidate will have experience with VOB (Verification of Benefits), prior authorizations, commercial insurance requirements, Washington State L&I, Comagine, and VA Community Care. Strong communication, organization, attention to detail, and follow-through are essential.

Key Responsibilities

Insurance Verification & Authorizations

Verify patient eligibility, benefits, deductibles, copays, coinsurance, visit limits, and authorization requirements.
Complete and document VOBs (Verification of Benefits) accurately.
Obtain initial and ongoing authorizations for physical therapy.
Submit authorization requests and required clinical documentation to insurance carriers and authorization entities.
Track authorization numbers, approved visits, effective dates, and expiration dates.
Monitor authorization usage and request additional visits before current authorizations expire or are exhausted.
Follow up regularly on pending, incomplete, or denied authorization requests.
Document all authorization activity, communications, and determinations accurately.

L&I, Comagine & VA

Maintain working knowledge of Washington State L&I requirements for physical therapy.
Manage L&I claims, authorization requests, approved visits, and follow-up as required.
Understand and navigate Comagine authorization processes and requirements.
Manage VA Community Care referrals and authorizations, including verifying approved services, visits, and dates.
Communicate with insurance companies, L&I, Comagine, VA representatives, referring providers, and other parties as needed to resolve authorization issues.

Schedule & Account Review

Review the next day of scheduled patients to proactively identify accounts requiring attention.
Verify that scheduled patients have appropriate insurance coverage, referrals, and authorizations.
Identify missing, expired, pending, or insufficient authorizations before the patient's appointment.
Prioritize follow-up based on upcoming appointments and authorization expiration dates.
Communicate potential authorization or scheduling issues promptly to the appropriate staff.

Front Desk Support

Assist with front desk duties as needed to support daily clinic operations.
Understand patient check in process to help when coverage is needed intermittently.
Answer incoming phone calls and route messages appropriately.
Schedule, reschedule, and confirm patient appointments.
Assist with verifying and updating patient demographic and insurance information.
Provide professional and courteous service to patients.
Assist with general administrative duties and front desk coverage as needed.
Maintain patient confidentiality and follow HIPAA and clinic policies.

Qualifications

Proven experience in a medical office or healthcare setting, with familiarity in medical records management and office procedures
Strong knowledge of health insurance policies, managed care processes, and insurance verification procedures
Proficiency in electronic health records (EHR/EHR) management systems and Microsoft Office applications
Experience with medical coding systems such as ICD-10, CPT coding, medical billing, and insurance prior authorization processes
Excellent customer service skills with the ability to communicate clearly and professionally with diverse populations.
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.

Join us as an Authorization Coordinator if you're passionate about supporting healthcare operations through meticulous coordination and excellent service. Your dedication will help ensure patients receive the care they need promptly while maintaining compliance with all regulatory standards.

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Paid time off
Professional development assistance

Work Location: In person

Quick Apply

Refine Your Search

patient customer service representative jobs in yakima, wa

Authorization Coordinator/Billing

Dispatch

Call Center Representative

Branch Coordinator

Patient Customer Service Representative

Revenue Cycle Representative II

Weatherization Auditor/ Inspector

AR Follow Up Specialist I

EMT

Paramedic

Field Service Technician

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