Top 24 Retention representative Jobs in Yakima, Wa

Call Center Representative
AAA Washington —Yakima, WA
- $18.78 - $21.58 an hour
- Temporary
- Hybrid work
- Writing skills
- High school diploma or GED
- 1 year
- Paid training
- Work from home
4d
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —Washington State
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
First Responder Sales Representative
Consolidated Assurance —Washington State
- $100,000 - $300,000 a year
- Full-time
- No experience needed
- Travel
- Entry level
Quick Apply
10d
Customer Relations Representative - State Farm Agent Team Member
Eric Silvers - State Farm Agent —Yakima, WA
- $21 an hour
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Accountant
Opportunities Industrialization Center of Washingt —Yakima, WA
- $27.64 - $36.07 an hour
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
Quick Apply
Account Manager II, Commercial Lines
HUB International —Yakima, WA
- $35 - $42 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Disability insurance
Wealth & Trust Advisor
Baker Boyer National Bank —Yakima, WA
- $93,000 - $144,000 a year
- 8 hour shift
- Background check
- CPA
- Computer literacy
- Profit sharing
- Wellness program
Quick Apply
Transmission Line Superintendent (Owner's Rep)
Summit Energy Group, LLC —United States
- $70 - $75 an hour
- Full-time
- Microsoft Outlook
- Management
- Construction site
- Health savings account
- Health insurance
Quick Apply

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Customer Service Call Representative
Waste Connections —Yakima, WA
Answer inbound customer calls to address concerns, accept payments, start, stop, or change services. Our Customer Service Reps normally have their own…
$20.77 - $24.39 an hour
Quick Apply
Call Center Representative
AAA Washington —Yakima, WA
This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team.
$18.78 - $21.58 an hour
4d

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Career Advancement Instructor
Godman Guild Association —Columbus, OH
Valid driver license and proof of insurance preferred. Clearly communicate program expectations, schedules, content, and benefits to prospective participants,…
From $55,000 a year
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8d
Assistant Community Manager-Sterling Residency
Arnold Grounds Property Management —Columbus, OH
Assists with incoming/outgoing calls as needed. Provides tours perform interviews and respond to mailings and phone calls.
Quick Apply
9d

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Call Center Representative

AAA Washington -
Yakima, WA

Apply Now

Job Details

Temporary | Full-time
$18.78 - $21.58 an hour
4 days ago

Benefits

Paid training
Work from home

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

CALL CENTER REPRESENTATIVE

This is a temporary position with the opportunity to transition into a regular, full-time role.

WHAT YOU’LL DO:

This role is responsible for providing customer service and technical assistance to resolve customer needs as part of our inbound call center team. Our CSRs serve as the first point of contact for AAA members, delivering exceptional service and support with a primary focus on Emergency Roadside Service (ERS), membership assistance, account support, and member retention.

This remote position begins as a temporary assignment from September 14 through November 30 and provides an opportunity for conversion to a regular full time position based on business needs, attendance, performance, quality, and overall contribution. This is an excellent opportunity for candidates looking to establish a long-term career with AAA Washington while gaining valuable experience in a fast-paced, member-focused environment.

For the eight-week training period the work schedule will include only shifts between 8:00 a.m. and 6:00 p.m. Attendance during training is required for successful on-boarding into the role. After completing training, the role will have various shift times, with some ending as late as 11:30 p.m. The typical work schedule is for 5 consecutive days each week, with two consecutive days off and may include weekends and holidays.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:

You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

Responsible for analyzing customer requests and determining if request is eligible based on customer account.
Identify member needs and provide efficient, professional service while providing a resolution.
Perform basic troubleshooting for member's online accounts and technical issues.
Utilize customer service standards and membership policies while meeting productivity expectations.
Perform retention activities and identify opportunities to enhance member value.
Escalate complex customer issues to leadership as appropriate.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM QUALIFICATIONS:

High School diploma or GED
1+ year experience in customer service role
Ability to work a flexible schedule, including evenings and weekends
Strong attendance and dependability record
Ability to work in a remote environment with reliable internet service

PREFERRED QUALIFICATIONS:

Previous experience working in a call center
Experience supporting customers in a high-volume environment
Experience handling emergency or time-sensitive situations
Membership service or retention experience

KNOWLEDGE, SKILLS, ABILITIES:

Proficiency in Microsoft Office and internet-based applications.
Ability to understand Washington road systems and read maps.
Knowledgeable of de-escalation techniques, such as empathy and compassion, to meet the needs of members in times of stress.
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
Skilled in working independently, prioritizing assignments, and following through on assignments with minimal direction.
Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
Ability to notice discrepancies and inconsistencies in available information.
Ability to establish and maintain cooperative working relationships.
Skilled in establishing rapport and gaining the trust of others.

SALARY:

The pay range for this position is $18.78 - $21.58 per hour.

BENEFITS WE OFFER:

Free Premier RV AAA Washington Membership
Paid training
Remote work
Career development and advancement potential

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Work from home with scheduled breaks.
The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

OTHER:

Equipment used: Computer and various virtual technologies
Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER:

Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Refine Your Search

retention representative jobs in yakima, wa

Call Center Representative

B2B Account Executive, Outside Sales

First Responder Sales Representative

Customer Relations Representative - State Farm Agent Team Member

Accountant

Account Manager II, Commercial Lines

Wealth & Trust Advisor

Transmission Line Superintendent (Owner's Rep)

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